The player from Germany had faced issues in withdrawing an amount of 800 Euros from the betting provider Quickwin. Despite having provided all the necessary details, his withdrawal requests had been canceled multiple times. His account hadn't been verified as the casino hadn't requested it. After the player's communication with the casino, the issue had been resolved and the player had confirmed the receipt of his funds. We had marked the complaint as 'resolved' in our system.
QuickWin Casino - Player's withdrawals repeatedly cancelled without reason.
Amount: €800
QuickWin Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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Public
4 weeks ago
Translation
Hello,
I need your assistance and hope you can help me.
I have been playing at the betting provider Quickwin and want to withdraw 800 Euros. On 26.03.2024, 500 Euros were requested for payment and on 27.03.2024 another 300 Euros.
So far, no money has been transferred and the withdrawals have been cancelled several times without reason. Chats and email communication with the casino have not led to any positive results. It was repeatedly promised that the withdrawal would be processed promptly, but the next day the withdrawal was cancelled.
I have not claimed any bonus.
My bank details have been correctly provided.
I will submit screenshots of withdrawal requests and emails about the cancellations.
Best regards,
Ilja
Automatic translation:
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4 weeks ago
Dear Macasault09,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
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4 weeks ago
Translation
Hello Tomas,
Thanks for the feedback. My account was not verified because I was not asked to do so. I was not told why the account balance was not paid out. Withdrawal requests have been canceled for over 10 days without any reason. I can't say whether it's an internal casino problem because I haven't received any feedback about it.
I'll send you all emails and screenshots from Chaz right away.
Best regards
Ilya
Automatic translation:
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3 weeks ago
Translation
Good day,
Money was transferred today. Thank you for your support.
Best regards
Ilya
Automatic translation:
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3 weeks ago
Dear Macasault09,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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