The player from Germany had processed a withdrawal of 500 euros which was initially confirmed but not received as the transaction had disappeared from the banking records. The bank had suggested the casino could have canceled the transaction. The player had contacted the casino and was told to wait 3-5 days. Despite asking for a payment receipt, he received no response. This had been his first payout from the casino and the transaction was made via Visa. The issue was resolved when the player confirmed receipt of the payout.
QuickWin Casino - Player’s withdrawal transaction disappeared.
Amount: €500
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I requested a withdrawal of 500 euros on 17.02, which was then confirmed on 22.02. Shortly thereafter, I checked my online banking and saw the 500 euro withdrawal in the pending transactions. However, a few hours later, the transaction disappeared. As a result, I contacted my bank and they said either the casino cancelled the withdrawal or pulled the money back.
Now, of course, I have some concerns.
I hope you can help.
Automatic translation:
Public
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9 months ago
Dear Luca96,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted the casino regarding the issue? What response have you received?
- Was the money returned to your casino balance?
- Was this your first withdrawal using this payment method in this casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Translation
Yes, I did, they said I should be patient and wait 3-5 days. I asked for a payment receipt but there was no response. The live chat is relatively bad and you always get the same answers.
No, the money was not credited
It was the first payout from this casino. I deposited with Visa and paid out via Visa, where the amount was visible under reserved transactions for a few hours, but then disappeared and after contacting my bank they said that there was no booking and that they either withdrew it or canceled it.
Automatic translation:
Public
Public
9 months ago
Dear Luca96,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
