The player from Germany made a €600 profit at Quickwin Casino, but his withdrawal request was denied. After seven days and contacting support, the withdrawal was canceled without explanation. He had initially used Mastercard for the deposit and was then attempting to withdraw using cryptocurrency (ETH). The issue was resolved after the player confirmed that the money was received. The complaint was marked as resolved by the Complaints Team.
QuickWin Casino - Player's withdrawal has been denied.
Amount: €500
QuickWin Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
Good day, I was fortunate enough to make a €600 profit from a €100 bet on quickwin Casino. However, my request to withdraw my winnings has been denied. After seven days with no progress, I contacted support, only to find that my withdrawal had been canceled without any explanation. Initially, I deposited using a Mastercard and tried to withdraw using the same method, but it didn't work. Now, I've tried using crypto (ETH). I would appreciate your help with this issue.
Automatic translation:
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5 months ago
Dear Mirabella123,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Did you accumulate your winnings from a sports bet, or did you make a bet on some casino game?
What was the support's reply to your withdrawal being canceled? What did they suggest you to do?
What is the status of your current cryptocurrency withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Translation
The money is there, it's taken care of. Thank you!
Automatic translation:
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5 months ago
Dear Mirabella123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
