QuickWin Casino - Player’s bonus balance has been confiscated.

Hello!

Almost 1 month ago, the quickwin casino sent me an e-mail, if i deposit 20 EUR (8000 HUF) or above, i will get 200% bonus! I deposited 50 EUR (20.000 HUF), i got the bonus!

Well, i started to play, I lost my real balance, and then i played with bonus balance (with eligible slots, with eligible bets) while i played (while the wagering) my bonus balance was 170 EUR , and suddenly the bonus balance dissapaerd!

I contacted the casino with chat, and informed they infromed me, this is "administrative decision"! WHILE I PLAYED!

After this, i contacted to the casino via e-mail, they promised me time to time, he will invastigate my issue! I would like to get back the original deposit, or the bonus balance, coz absolutely not correct, they just delete a player bonus whily a player paying and win! But almost 1 month has gone and nothing happened! Anyway i get time to time promo e-mails till nowadays from the casino, i have got some bonuses! It's absolutely not correct either!

Gabor

Dear Vartyi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your account and your bonus history? Could you please provide a screenshot of the records of bonuses available?
• Could you please share with me your communication with the casino when trying to resolve the issue supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas!

Well, i checked my transaction history, and NOTHING there! The casino deleted it! Good trick!

I have sent to tomas@casino.guru the communication with the casino!

Thx

Gabor

Thanks for your message.

Could you please share your deposit confirmation proof and a screenshot of what happens when you attempt to log in to your casino account?

Share the information here or to my email at tomas@casino.guru

Hello Tomas!

I have sent the requested screenshoot to your e-mail address!

Regards

Gabor

Thank you very much, Vartyi, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Vartyi,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a QuickWin Casino representative to join this conversation and participate in resolving this complaint.

Dear QuickWin Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hi Stefan!

No new news, or e-mails from the casino, just they send me "I have got another bonus, if i deposit" etc...

Dear all,

Thank you for your patience!

Please be informed that the bonus in question was canceled as the customer activated another promotion. 

In accordance with the Website's Promotional conditions, only one bonus can be active at any given time.

Best regards,

Quickwin team

Dear Quickwin!

Which bonus was active, while i activated this 200% bonus? I cant activate 2 bonuses one time, your system doesnt let it! I exactly know what im doing, i play in on-line casinos for 20 years!

Why do you inform me now with this info, when in your e-mails can find: "Administrative decision"

Please provide the evidences to me, or to Stefan!

Thank you

Gabor

Anyway I NEVER , i repeat, I have NEVER experinced for 20 years, a player playing, and suddenly the casino delete his full amount! And it was only about 170 eur, but you would do it with 1700 EUR, or with 17.000 EUR!

It's so freak, and incorrect!

And what "another promotion" speak about? Which promotion, or how?

YOU SENT ME E-MAIL, I HAVE GOT 200% BONUS, if i deposit! I did it...

Anyway you send me e-mails, and sms messages till nowadays, i have got "this type bonus, or free bet etc"! Do u think, i will deposit anytime to you after this?

Sorry, but im very upset, if somebody or a casino is totally not correct!

Not Best Regards!

I would go to the court, if your casino would be legal in Hungary!

Dear Quickwin casino!

Im sure, i didnt activated any bonus while i played the "plenty of twenty" slot with bonus money!

My balance was this time: 71.725 HUF (what u marked "completed"), when suddenly dissapaerd my whole bonus balance!

As i checked my balance history this time, you can see first the 71.725 HUF dissapaerd, and my balance shows: 0 HUF

Therefore, I see someting 160 HUF (???) bonues there in my balance history, what is that?

Totally unlogical, i delete 71.725 bonus, and i activated 160 HUF new bonus..... IT's not happened sorry... anyway what bonus that?

Regards

Gabor

Hello Quickwin again!

I checked everything again!

I already have sent to Stefan my balance history!

You marked "completed" 11.01.2025, 19:59 71.725 HUF, and then my whole balance dissapaerd! (Not delete/or cancel bonus from my side, or from your side)

The next sign: 17.01.2025 14:09 0.00 HUF cash !

So please invastigate what happened with my 71.725 HUF? (In my balance history i cant find, i activated any new bonuses)

Thank you

Gabor

Dear Quickwin Casino,

Could you provide us with the player's bonus history and game log? You can send it to my email address stefan.m@casino.guru.

Could you state how did the player activate the second bonus?

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino contacted me today, The asked: "send the bonus offer screenshoot"! I have sent that, and this link too!

Gabor

Hello all,

On 4th of March we've asked the player to share the screenshot of the offer which the player was referring to, via email and we confirm that we received it.

We would like to kindly inform that we are checking the case with our relevant department and we'll provide an update as soon as possible. 

Thank you!

Best regards,

QuickWin Casino Team

Dear Quickwin Casino,

Could you provide us with an update regarding the case?

I'll be awaiting your reply.

Dear Stefan,

We have sent you an email. We are waiting for your update.

Best regards,

QuickWin team.