The player from Italy requests the closure of her casino account due to serious gambling issues, but her previous request was not acknowledged, and the account remains active, allowing further spending.
QuickWin Casino - Player’s account closure request is ignored.
Amount: €4,000
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Case opened
Current status
Waiting for player to reply
6d 3h 38m 51s
Case summary
20 hours ago
Public
Public
2 days ago
Translation
Good day, we had already sent a complaint because I had requested the closure of my casino account, and my request had not been considered. We couldn't proceed with the complaint since they asked me for a reason, and I didn't reply. Therefore, I am again requesting the cancellation, specifying that I believe I have serious problems related to gambling. However, my account is still active, allowing me to continue spending more money than I can afford. Thank you in advance.
Automatic translation:
Public
Public
20 hours ago
Dear luciosanfi,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
Could you please forward me the email you sent to the casino with the request to close your account? My email address is veronika.f@casino.guru. Kindly include the casino's replies as well.
Could you kindly specify how many deposits you made into this casino from the moment you requested your account to be closed due to gambling issues?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
luciosanfi has 6d 3h 38m 51s to reply
