The player from Germany reported a frustrating experience with the casino Quickwin, claiming three weeks of continuous deposits without any wins. He expressed dissatisfaction with customer support, describing it as unhelpful and automated, and believed the casino operated on a misleading premise. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries, resulting in the rejection of the complaint.
QuickWin Casino - Player rates casino poorly due to lack of winnings.
Amount: €10,000
QuickWin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
QuickWin Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Very bad casino. For about 3 weeks now, only endless deposits with no wins. The support is useless, no help, no solutions, always the same computer-animated responses. In my opinion, Quickwin is just all about lies and fraud. You have no chance of winning. If you do win a small amount after many deposits, it goes right back down to zero, absolutely nothing left. The statements are always the same, it’s a random principle, absolutely ridiculous. It’s better not to play there and invest elsewhere. Out of ten points, absolutely zero points from me.
Automatic translation:
Public
Public
2 months ago
Dear rainerniethammer,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. However, we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
