QuickWin Casino - Player has deposit and customer support issues.

Einzahlung erscheint nicht bei QuickWin.

Kein Support, schon gar nicht auf Deutsch.

Auf UNZÄHLIGE Mails an den Support das Konto zu schließen, KEINE Antwort seit Tagen.

Absolut betrügerisches und inkompetenter Anbieter.

Dear TinoResch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Der Betrag ist jetzt eingelangt, bitte vorerst mal abwarten wie hier weiter seitens QuickWin agiert wird. Ich gebe Bescheid

Meiner Aufforderung das Konto zu schließen wird nach wie vor nicht folge geleistet. Keine Antwort seit Tagen

Keine Antwort seit einer Woche auf vielzählige Mails.

Keine Kontosperrung, was ist das eigentlich für ein unfähiges und ignorantes Casino?

Unglaublich, bitte gebt diesem Sauhaufen Gas und veranlassen Sie umgehend das Konto zu löschen.

Could you please advise when and to which email address you sent your self-exclusion request? Can you forward it to petronela.k@casino.guru?

Dear TinoResch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich habe bereits am 11.08 an petronela.k@casino.guru gemailt und jetzt erneut

Thank you, TinoResch, for your email. I can see that you sent your initial request to have your account closed on the 2nd of August 2023. In this request, you didn't specify the reason for the account closure.

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings QuickWin Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@quickwin.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Dear TinoResch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Erledigt !!!! Danke für Ihre Hilfe bei diesem verbrecherischen Casino

Thank you, TinoResch, for CCing me on your email request. Please let me know when your account is closed.

Dear TinoResch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Leider ist bis jetzt wieder nichts geschehen

Thank you very much, TinoResch, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear TinoResch,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Danke für die Info - in JEDEM Fall ist das Casino verpflichtet meiner Aufforderung nachzukommen.

Falls dies nicht geschieht, was wäre außer einer schlechten Bewertung die weitere Vorgangsweise?

LG TinoResch

Dear Jozef,

Thank you for reaching out to our customer support!

Please be informed that the customer's account was closed on the 29th of August. 

We have sent you the proof via email. Please find the email with the subject line "Regarding a QuickWin Complaint"

We hope this helps resolve the case.

Best regards,

QuickWin Customer Support

Gekommen ist natürlich nichts aber das zeichnet dieses schlechte Casino aus

Dear TinoResch,

since your account was closed, is there any specific issue we can help you with?

Danke, das Casino hat leider nicht verständigt aber mit eurer Hilfe ginge ja anscheinend doch LG

Dear TinoResch,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Kind regards, Jozef