The player from Germany had successfully withdrawn €3,600 from QuickWin Casino but had been unable to access his account since October 22, 2024, as the casino claimed they could not locate him as a customer. This situation resembled a withdrawal refusal for the remaining amount of over €18,000. The Complaints Team had attempted to assist by reaching out for further information but received no response from the player. As a result, the complaint was rejected due to lack of cooperation.
QuickWin Casino - Player faces withdrawal refusal issues.
Amount: €16,000
QuickWin Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Hello, I signed up at quickwin765412.com a few months ago.
In fact, I was able to earn an amount of over €18,000 (sports betting).
I managed to withdraw approximately €3,600. Up until October 21, 2024, and since October 22, 2024, the payment method I used has been denied to me; they claim they can't find me as a customer to resolve the issue.
This sounds a lot like a withdrawal refusal.
Automatic translation:
Public
Public
2 months ago
Dear zesahr,
Thank you for submitting your complaint. I am sorry to hear about your negative experience with QuickWin Casino. Please understand that the variety and accessibility of payment methods are not exclusively managed by the casino. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions all have a major influence. Just because a payment method was available for deposits doesn’t necessarily mean that it will be offered for withdrawals too, and it can also be discontinued at any time. Unfortunately, casinos are sometimes limited in offering payment methods to their customers.
Could you kindly confirm if the casino has informed you of any alternative methods for withdrawing your winnings?
How many different payment methods have you attempted to use for withdrawals from this casino so far?
Also, have you ensured that you are contacting the casino’s customer support using the same email address that you use to log into your casino account? I’ve noticed that you have two similar email addresses listed in your profile here, so please double-check this to avoid any confusion.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
