HomeComplaintsQuickWin Casino - Player faces repeated withdrawal cancellations.

QuickWin Casino - Player faces repeated withdrawal cancellations.

Amount: A$17,000

QuickWin Casino
Safety Index:Very high
Submitted: 02 Aug 2023 | Case closed : 26 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia is unable to withdraw his funds as the casino constantly cancels the withdrawals, claiming that his bank details are incorrect. The issue has persisted over six days with multiple requests submitted. We contacted the casino, and its representative asked the player to provide them with an additional information to perform a mmanual withdrawal. Finally, the withdrawal was processed into 18 installments. The player informed us about receiving their funds, however, they didn't confirm if all the installments were credited to their account. It appeared that the problem was resolved. Unfortunately, we were forced to reject the complaint without confirmation from the player.

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1 year ago

I have been trying to withdraw my funds, but they keep cancelling withdrawals end every time I do a bank transfer. They say that the bank details are wrong. It’s been over six days now with several requests being made.

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1 year ago

Dear Josephcamilleri,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals from this casino in the past?

Could you please confirm that you passed the KYC verification?

Has the casino specified which bank details you provided are incorrect?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Hi Veronica, thanks for assisting me with this request.


No, I have not made any previous withdrawals from this casino.


As for KYC verification I was never asked at all or was instructed to do so.


And no they didn’t tell me what bank details I had wrong

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1 year ago

Had another 2 requests cancelled again .

they keep going around in circles on purpose, not to pay

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1 year ago

Could you please forward any communication between you and the casino regarding the canceled withdrawal requests to veronika.l@casino.guru? Thank you.

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1 year ago

filefilefile I have heaps more

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1 year ago

Thank you very much, Josephcamilleri, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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1 year ago

Hi Josephcamilleri,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.


Dear QuickWin Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for rejecting the player's withdrawal requests?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

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1 year ago

Thanks so much for your help .

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1 year ago

Dear Joseph,


Kindly note, that we have sent you an email requesting additional information to perform a manual withdrawal of your funds.

You can find it under the subject line "Additional documents request - Quickwin"


We hope for your cooperation.


Best regards

QuickWin Administration

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1 year ago

I have sent all necessary documents that you guys have asked for .

i hope I finally get to withdraw funds .

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1 year ago

Dear QuickWin Administration, thank you for the response.


Dear Josephcamilleri, as I understand correctly you've sent all the additional documents the casino requested in its last email? Please, let us know when everything will be checked and if the status of your withdrawal request will be updated to "approved/processed".

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1 year ago

Hi Natalia I have sent all documents they have asked for.

I did get an email from quickwin asking me for my bank details for a manual withdrawal and I sent all details to them .


still waiting to see if it actually works I’ll keep you posted ! Thanks for your help so far

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1 year ago

Thank you for sharing details, Josephcamilleri.

I'll set the timer for you for 7 days and hope that we'll hear some good news from you in the set timeframe.

Regards,

Natalia

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1 year ago

Hi Natalia.



just a quick update, they have paid me the first payment of 750 just waiting to see if they actually keep going now . 🤞

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1 year ago

Thank you for the updates, Josephcamilleri. Could you please specify how many installments you expect to receive overall?

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1 year ago

Roughly about 18 instalments.

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1 year ago

Thank you, Josephcamilleri. So far, I'll set the timer for 2 weeks, I hope that you will be receiving the payments regularly and without delays. Please, keep us updated about how it's going.

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1 year ago

Dear Josephcamilleri,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear Josephcamilleri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

I have received funds slowly slowly

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1 year ago

Dear Josephcamilleri, thank you for writing back. Could you please specify if you have received all 18 installments or if something is still pending?


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1 year ago

Dear Josephcamilleri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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