QuickWin Casino - Pelaaja kohtaa toistuvia kotiutuksia.

I have been trying to withdraw my funds, but they keep cancelling withdrawals end every time I do a bank transfer. They say that the bank details are wrong. It’s been over six days now with several requests being made.

Dear Josephcamilleri,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals from this casino in the past?

Could you please confirm that you passed the KYC verification?

Has the casino specified which bank details you provided are incorrect?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica, thanks for assisting me with this request.

No, I have not made any previous withdrawals from this casino.

As for KYC verification I was never asked at all or was instructed to do so.

And no they didn’t tell me what bank details I had wrong

Had another 2 requests cancelled again .

they keep going around in circles on purpose, not to pay

Could you please forward any communication between you and the casino regarding the canceled withdrawal requests to veronika.l@casino.guru? Thank you.

I have heaps more

Thank you very much, Josephcamilleri, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Josephcamilleri,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear QuickWin Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for rejecting the player's withdrawal requests?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thanks so much for your help .

Dear Joseph,

Kindly note, that we have sent you an email requesting additional information to perform a manual withdrawal of your funds.

You can find it under the subject line "Additional documents request - Quickwin"

We hope for your cooperation.

Best regards

QuickWin Administration

I have sent all necessary documents that you guys have asked for .

i hope I finally get to withdraw funds .

Dear QuickWin Administration, thank you for the response.

Dear Josephcamilleri, as I understand correctly you've sent all the additional documents the casino requested in its last email? Please, let us know when everything will be checked and if the status of your withdrawal request will be updated to "approved/processed".

Hi Natalia I have sent all documents they have asked for.

I did get an email from quickwin asking me for my bank details for a manual withdrawal and I sent all details to them .

still waiting to see if it actually works I’ll keep you posted ! Thanks for your help so far

Thank you for sharing details, Josephcamilleri.

I'll set the timer for you for 7 days and hope that we'll hear some good news from you in the set timeframe.

Regards,

Natalia

Hi Natalia.

just a quick update, they have paid me the first payment of 750 just waiting to see if they actually keep going now . 🤞

Thank you for the updates, Josephcamilleri. Could you please specify how many installments you expect to receive overall?

Roughly about 18 instalments.

Thank you, Josephcamilleri. So far, I'll set the timer for 2 weeks, I hope that you will be receiving the payments regularly and without delays. Please, keep us updated about how it's going.

Dear Josephcamilleri,

Have you received your withdrawal from the casino yet?

Dear Josephcamilleri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received funds slowly slowly

Dear Josephcamilleri, thank you for writing back. Could you please specify if you have received all 18 installments or if something is still pending?

Dear Josephcamilleri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.