QuickWin Casino - Player experiences game glitches affecting earnings.

While I was playing Raging Rex 3 in bonus mode with 7 spins, I won 14 euros on my 4th spin. With three more big multiplier spins left, which could've netted me over 500 euros, the game suddenly froze and forced me out. Had it not glitched, my winnings would've been significantly larger. When I returned to the game, it generated a random dinosaur run, yielding me a mere 50 cents–a far cry from my original bonus earnings, which I never completed. I have since been experiencing continual game freezes during bonus wins, and particularly when I'm earning big profits, it boots me back to the lobby. Despite reporting these winnings and spin alterations, which have cost me upwards of 300 euros, possibly even 500, my money was never refunded. Given the rate at which I was playing, I'm positive I was on track to hit at least a 300-euro win. This issue is ongoing throughout gameplay and I suspect there might be some sort of scam behind this. I'm considering taking legal action as this concerns me of a possible fraud. I've played over 1,000 euros, but have only received 250 euros in return, which is minimal compensation.

Dear georgopoulosg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear georgopoulosg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.