QuickWin Casino - Player encounters failed withdrawals due to verification problems.

A todos jogadores que estão vendo este post ! Não recomendo a QuickWin , apesar de ter um excelente ambinete de jogo a casa não paga os levantamentos de saque ainda mais se for um valor consideravél ! Comecei com 2500,00 na casa e fui subindo os meus ganhos chegando a um total de 7800,00 fiz 2 solicotações de levantamento e por 3 dias aguardei ! Após o termino do tempo o valor voltou para minha conta e fui a chat ao vivo muito ruim por sinal e me passaram q minha conta teria q ser verificada ,porém o site da plataforma na aba de verificação diz que a minha conta não necessita ser verificada , não da a possibilidade de fazer upload dos documentos necessarios deixando o jogador sem saber o que fazer ! Como vou conseguir jogar se nao vou conseguir receber meus ganhos ! Infelizmente tive essa primeira experiencia ruim em cassinos online , entre diversas q possuo cadastro , procurem sempre casas grandes e que pagam certinho pois a credibilidade é tudo ! No final acabei voltando as solicitações de saque pendente para meu saldo e perdi todo o valor ja sabendo que não teria garantias de recebe-lô.

Dear dnlpc2016,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear dnlpc2016,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.