HomeComplaintsQuickWin Casino - Player believes he shouldn't have been allowed to play.

QuickWin Casino - Player believes he shouldn't have been allowed to play.

Amount: €450

QuickWin Casino
Safety Index:Very high
Submitted: 18 Sep 2024
Case opened Current status

Waiting for player to reply

5d 12h 58m 44s

Case summary

yesterday

The player from Spain believes he shouldn't have been allowed to play in this casino.

Public
Public
yesterday
Translation

I am facing charges in Spain, and they have allowed me to play.

Automatic translation:
Public
Public
yesterday

Dear salvyka1966,

Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with QuickWin Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

I checked the website of the casino and players from Spain are accepted according to the public information.

  • Could you please advise how much currently is your withdrawable balance? 

Thank you very much in advance for your reply.

Best regards,

Tomas

salvyka1966 has 5d 12h 58m 44s to reply

Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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