The player from Germany has received a notification that his account got blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Queenplay Casino - Player’s account got blocked.
Amount: €490
Queenplay Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
This is the third time I have deposited in Queenplay. And had a really good run. I won the 550 € in about 10 minutes. I wanted to change the game and I pressed the back button on the Android then I selected a new game and should log in again, have my NN. And PW. Entered and then it was written in red I would have blocked my account myself until October 20th, 2020 and if I had changed my mind I should contact the support but I don't get a response and can no longer log in
Automatic translation:
Public
Public
3 years ago
Dear Holger,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your account remained blocked for one day? Please forward a screenshot of the notification. My email address is petronela.k@casino.guru. Additionally, could you please advise if you’ve ever requested a closure of any casino account in the past?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
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