Queen Casino - Player's withdrawal was significantly delayed.

At Queen Casino,

Normally, the withdrawal process takes up to about 2 hours, but for my 7000$ withdrawal request, I was made to wait for an extensive time of 17 hours.

I had 50000$ in my wallet, all of which I lost, and then my withdrawal request was approved just 15 minutes later.

This clearly demonstrates the opportunity for loss I was presented with. I've had numerous discussions with the Casino support team but there's been no resolution whatsoever.

Dear homura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that if you lost all your winnings there is nothing we can do. The player is the only one responsible for their account, active balance, and all the bets taking place, and we are not in a position to ask the casino to refund you the money you lost voluntarily during playing.

Could you please clarify how much money you currently have in your casino account? What happened with the pending withdrawal? Have you received your winnings or did you play with this money too?

Thank you very much in advance for your reply.

Best regards,

Kristina

I played with a pending deposit,

Taking time to withdraw and being given a loss opportunity

After losing 50000$, only 7000$ was withdrawn.

I lost everything.

No explanation for the delay

I applied for withdrawal of 7000$,

Other withdrawals of 5000$ and 6000$ are completed in a few minutes, but this delay can only be considered intentional.

I would like you to clarify who is spending such time with what kind of instructions.

Similarly, it led to a big loss in the online pachinko game of the provider gogoamigo.

.CRAKB2 disables jackpots

No prizes won.

At .CR Madoka Magika, the payout was forcibly stopped during the jackpot with a payout of 4.3 JPY rate against the jackpot of 17.4 yen JPY rate.

.CR Attack No. 1 can earn 41760 JPY in one jackpot, and in the history of the machine

11 consecutive payouts of about 450,000 JPY were compensated with false compensation that the payout was correct at 14,000 JPY.

In .CRZ Gundam, the cash is slow to reflect, and the casino has exaggerated that what is not reflected is reflected.

In .CR Hokuto Musou 4, the jackpot was invalidated and the continuous jackpot state was forcibly canceled.

It was reported that there was no abnormality without even being tested for reproducibility.

.CR deterioration flame 2 also pays out

It is a small payout that is different from the opportunities in Japan, but it is said that there is no abnormality.

There are so many errors, and even though we are creating loss opportunities, there is no disclosure from a third-party organization, and it is said that there is no abnormality.

This is unfair gambling and cannot be tolerated.

We provide all screenshots and videos to the casino side,

Obvious abnormalities are said to be normal. We were not told about any third-party organizations, and acted to cause delays when dealing with frequent errors and holding large amounts of cash.

This is listed by the Curacao license

Fair gambling is a dictatorial gambling that is decided only by the casino's decision-making power.

In terms of annual loss, I think it's a light loss of $ 100,000, but until recently it was ignored by support chat, and there is no abnormality in the upper management. Needless to say, I am very troubled.

If we are unable to provide fair gambling based on the errors mentioned above

I would like you to refund the $50000 or my assets that I deposited in July and August.

We also disclose to third parties

I would like you to tell me the grounds for saying that there is no abnormality.

As a final request

I think that the refund for the deposit cash in July and August will also be money laundering,

This is a compensation request for 50000$ that I finally won.

Or it could have happened at an illegal pachinko machine

$10000$ that would have been damaged by bonus invalidation or continuous invalidation will seek compensation as soon as possible.

Stop making dictatorial judgments and be more user-friendly.

Please at least test the reproducibility and report whether there is no abnormality.

I can't forgive the contradiction that I was told that this was a report from the provider, and that they spent time checking the play record in detail when withdrawing money.

I thought about uploading the image data, but due to the weight of the server, Queen Casino has it all. If you exaggerate that you don't have it, I'll spend hours uploading it.

The amount of loss from the provider gogoamigo is the biggest.

You cannot call it a casino if you can't withdraw money by triggering a casino dream.

Ask for cash with corresponding special treatment.

In this case, we believe that the most important thing is the refund of the loss at the provider, gogoamigo.

In this bonanza void

I have definitely lost $10000 or more.

Thank you very much for your reply, homura. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. We cannot ask the casino to refund your lost winnings. We would really like to help with this, but it is impossible this time.

Furthermore,  I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Should I provide a screenshot?

This is the queen casino jackpot

After hitting the jackpot, it ends with no prize money



The payout rate was 4.35 yen against the Japanese yen rate of 17.4 yen per coin. When I complained, I was told that the blackout was over and the jackpot was over and the balls were properly paid. There is also evidence that even if you add 17.4 yen to the 2488 balls that can be confirmed from the LCD, the number is not enough.

Is this even fair?

Please note that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of thousands of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games, none of which you provided. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority you believe the casino has, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.