The player from North Rhine-Westphalia is facing issues with a withdrawal request made two weeks ago, as the casino claims the delay is due to the payment provider.
RollXO Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 23h 41m 23s
RollXO Casino
Safety Index 8.3 HighCase summary
Discussion
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2 hours ago
Translation
They won't pay out my money. Apparently, it's the payment provider's fault.
Automatic translation:
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18 minutes ago
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18 minutes ago
Dear jablonski1911,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please give me the date when you asked for withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
