The player from the Philippines deposited 4,000 USDT into their Cashy account and increased their balance to 27,177 USDT. After submitting a withdrawal request, it was rejected due to a pending verification status, despite providing ID documents and proof of income. The player is unable to create a Gmail account, causing continued rejection of their withdrawal requests which have been unresolved for almost a month.
Cashy Casino - Player's withdrawal is delayed due to verification issues.
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Current status
Waiting for player to reply
6d 23h 43m 35s
Cashy Casino
Safety Index 7.4 Fresh casinoCase summary
Discussion
Public
Public
6 hours ago
I opened an account with Cashy on August 11 and deposited 4,000 USDT. After winning on slots, my account balance increased to 27,177 USDT. Upon submitting a withdrawal request, the transaction was rejected, and I was asked to complete account verification.
I provided my ID documents, followed by the requested proof of income. Subsequently, Cashy asked me to email them from a Gmail address. I did not use a Gmail account during registration, nor am I able to create one.
My withdrawal requests are continuously rejected because my verification status remains pending. It has now been almost a month, and my documents have not been processed. Customer support states that this delay is due to a verification queue.
Please help me to receive my winnings.
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Public
16 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
16 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify why the customer support asked you to email them from a Gmail address? Could you please forward me the communication with this request to veronika.f@casino.guru?
- Which of your documents are still pending verification in your account?
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot of it or a link to the promotional offer.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
