The player from Japan had 80,000 yen worth of ETH disappear after accessing the provider Kamikaze from the top page of Queen Casino, despite not having played. The issue was resolved when the player confirmed that the amount had been returned to his balance. The complaint was closed as resolved.
Queen Casino - Player’s ETH confiscated after accessing provider.
Amount: ¥80,000
Queen Casino
Safety Index:LowSafety Index
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3.7
Queen Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I held 800,000 yen worth of ETH,
but after accessing the provider Kamikaze from the
top page of Queen Casino,
my ETH disappeared even though I didn't play.
Automatic translation:
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3 months ago
Dear kanome1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Queen Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if you contacted the casino's support regarding the issue? With what result?
- Do you have access to your gaming history? Have you noticed any discrepancies you might share with us publicly here?
- Alternatively, send the supporting evidence to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
I contacted support,
It remained motionless while checking.
You can access your game history,
I played a different game in the morning and after I got it down to 80,000 yen that was the last time.
Automatic translation:
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3 months ago
Could you please share a screenshot of your deposit history?
Has the casino responded to your inquiries since your last post? Please share your attempts to communicate and resolve the issue with casino support. Send emails or chat transcripts to my email at tomas@casino.guru
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3 months ago
Translation
Yesterday I got an email from the management:
The ETH has been returned.
thank you.
Automatic translation:
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3 months ago
Dear kanome1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
