OverviewBonusesUser reviews1Safety Index explainedDiscussion3Payment methods10
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
In this review of Queen Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Queen Casino has a Low Safety Index of 3.7, signifying a low standing in terms of fairness and safety in accordance with our methodology. Continue reading our Queen Casino review to find out more about this casino and determine if it's the right fit for you.
Is Queen Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Queen Casino, we thoroughly read and reviewed the Terms and Conditions of Queen Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
Considering our estimates and the factual data we have collected, Queen Casino appears to be a average-sized online casino. This casino has a high value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention Queen Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, Queen Casino has achieved a Safety Index of 3.7, which is classified as Low. We recommend players to stay away from this casino and look for one with a higher Safety Index.
Terms and Conditions of Queen Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Queen Casino to be unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Queen Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 6,520 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Queen Casino user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 15 reviews, and we have only received 1 player review so far. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
Queen Casino is owned by LowKey Ltd and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Queen Casino has been granted a gambling license in New Brunswick issued by Tobique Gaming Commission.
Payment methods, win and withdrawal limits
Queen Casino supports 10 payment options. This includes: Payz (ecoPayz) , Mastercard, Diners Club, American Express, Bank transfer, JCB, iWallet, Discover, WonderlandPay, CoinPayments.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
USD 5,000 per week
No win limit
USD 20,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Queen Casino in the table below.
Language
Website
Customer support
Live chat
English
Japanese
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Queen Casino, managing your account, withdrawals, or other matters. Queen Casino has a good customer support, judging by the results of our testing.
Queen Casino casino games and slots
Queen Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Casino games from 64 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, GameArt, Habanero, 1X2 Gaming, Booming Games, Iron Dog Studio, High 5 Games, Booongo (BNG), OMI Gaming, Betgames, Ho Gaming, Aspect Gaming, Prospect Gaming, Ad Lunam, Sexy gaming, Gamomat, OneTouch, JDB Gaming, Kiron Interactive, Mobilots, Galaxsys, Dragoon Soft, Mascot Gaming, Onlyplay, PGsoft (Pocket Games Soft), JILI, Atomic Slot Lab, Gaming Corps, FC, TVBet, MG LIVE, Pascal Gaming, Fugaso, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), Gamevy, AvatarUX, Gamzix, 3 Oaks Gaming, CQ9 Gaming, Kalamba Games, Manna Play, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Asia Gaming, Ka Gaming.
Queen Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by Queen Casino in our database at the moment. More information is available in the 'Bonuses' section of this review.
Note: Our separate page features details on Queen Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Queen Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(1)
User reviews of Queen Casino
This is a place to share experience with Queen Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I do not know why the rating of this casino is low but I personally believe bonuses (especially welcome ones) are strong and this site is worth playing (at least with several welcome bonuses). One point to keep in mind is that I received a suspicious crypto transfer when receiveing wins; several unknown kinds of cryptos were sent to my wallet at the same time (3 seconds after the requested crypto). I recommend not sending /receiving cryptos when using this casino. Buggy actions of several slots should also be noted; slots of a handful of providers do not move properly (suddenly stops, wins not reflected, or options such as double-up not working). Start with small wagers and watch the actions of the slots of your interest carefully. Withdrawal may also be delayed; the casino declares that withdrawals will be processed within 12 hours while my withdrawal took as long as a week. The support did not clearly tell me why. You may face anxiety because of such delay and should be prepared for that before playing.
Features an iconic gravure idol as an anbassador
Very strong welcome bonuses
Prompt and effective live support
Can get a USB fan with the logo of the casino after playing
Suspicious crypto transfers
Slots' buggy actions
Delayed withdrawal
Overall immature structure of the website
Safety Index explained
Safety Index of Queen Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Queen Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.7/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Unfair terms and conditions
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Complaints about Queen Casino and related casinos (11)
