Queen Casino Review

The player from Japan had claimed to have met the withdrawal requirements after receiving a deposit bonus but was accused of violating the terms and committing fraud. As a result, he couldn't withdraw his winnings and his balance had been confiscated. His account had been verified on March 18th and no one else in his household used the account. Despite our efforts to resolve the issue, the casino did not respond to our inquiries. We had marked the complaint as 'unresolved' which might have negatively affected the casino's rating. We had advised the player to contact the Gaming Curacao Authority for further assistance.

After experiencing a game freeze, the player from Japan had sent frustration-fueled messages to the casino and had his account suspended as a result. This suspension had prevented him from withdrawing his winnings. The player, who had had his account verified for about 3 years, had around $632 in his account at the time of suspension. He claimed his comments about "wanting to die" were misunderstood and had led to the suspension due to suspected gambling addiction. However, during our mediation, the player had informed us that his account was unlocked and his winnings were safe. We asked for confirmation but had received no response, leading us to conclude the case.

The player from Japan deposited $1000, received a deposit bonus, and increased their balance to $4198. However, a withdrawal request was denied and all funds were forfeited due to alleged bonus term violations, despite the player's prior inquiries about the terms. The player is asking for a refund of their initial deposit. As there was no response from the casino, this complaint was closed as 'unresolved'.

The player from Japan had his casino account suspended without any communication. He had $1042 on his account balance and submitted a withdrawal request for $1002, which has not been processed or communicated about.There was unfortunately no response from the casino , so the complaint was closed as 'unresolved'.

The player from Japan experienced a significant delay when attempting to withdraw. Despite the usual withdrawal time being 2 hours, the player was made to wait 17 hours, leading to a loss of $50000 in the casino. Discussions with the casino support have not led to a resolution. The player didn't provide evidence that the casino has rigged games, therefore we were forced to close this complaint.

The player from United Kingdom is dissatisfied with the RTP (Return to Player) of a specific game. After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.