In this review of Queen Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Queen Casino scored a Below average Safety Index of 5.5, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Continue reading our Queen Casino review to find out more about this casino and determine if it's the right fit for you.
Is Queen Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Queen Casino, we thoroughly read and reviewed the Terms and Conditions of Queen Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Considering our estimates and the factual data we have collected, Queen Casino appears to be an average-sized online casino. This casino has a high value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention Queen Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
In our comprehensive review of all relevant aspects, Queen Casino has attained a Below average Safety Index of 5.5. This casino is not a good fit for players in search of an online casino that is committed to fairness.
Terms and Conditions of Queen Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Queen Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Queen Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 8 complaints about this casino in our database. Because of these complaints, we've given this casino 4,089 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Queen Casino user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
Queen Casino has estimated annual revenues higher than $1,000,000. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
Queen Casino has been granted a gambling license in New Brunswick issued by Tobique Gaming Commission.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Queen Casino in the table below.
Language
Website
Customer support
Live chat
English
Japanese
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Queen Casino, managing your account, withdrawals, or other matters. Queen Casino has a good customer support, judging by the results of our testing.
Queen Casino casino games and slots
Queen Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 26 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, IGT, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, Relax Gaming, JILI, eeze, Win Fast, AE Casino, OneTouch, CQ9 Gaming, Atsupachi, FB Sports, Betsy Games, Hacksaw Gaming, PGsoft (Pocket Games Soft), Asia Gaming, XIN Gaming.
Queen Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 3 bonuses from Queen Casino:
100% up to 800 USD₮ and 60 extra spins
50% up to 500 USD₮ and 70 extra spins
30% up to 500 USD₮ and 70 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Browse all bonuses offered by Queen Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(2)
User reviews of Queen Casino
This is a place to share experience with Queen Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
It takes more than 24 hours for KYC, let alone to play. They even criticize me even though I've properly filmed my account. I've never experienced anything like this anywhere else, so I've decided they're just stealing my personal information. Their customer support is also rubbish and has a terrible attitude. It's truly a rubbish casino. If you deposit, you probably won't get your money back.
Slow customer support that makes you redo KYC like crazy
KYCを馬鹿みたいにやり直しさせる
KYC is really slow. Customer support is crap. They say you can get through to customer support immediately 24 hours a day, but you can't get through at all.
カスタマーサポートが遅い
KYC takes more than 24 hours Bonus is a shitty business
KYCがクソ遅い
USDT is not available in Japan, but they are offering it. It's garbage. There's no point in registering. There's a confirmed case of personal information being exploited.
I do not know why the rating of this casino is low but I personally believe bonuses (especially welcome ones) are strong and this site is worth playing (at least with several welcome bonuses). One point to keep in mind is that I received a suspicious crypto transfer when receiveing wins; several unknown kinds of cryptos were sent to my wallet at the same time (3 seconds after the requested crypto). I recommend not sending /receiving cryptos when using this casino. Buggy actions of several slots should also be noted; slots of a handful of providers do not move properly (suddenly stops, wins not reflected, or options such as double-up not working). Start with small wagers and watch the actions of the slots of your interest carefully. Withdrawal may also be delayed; the casino declares that withdrawals will be processed within 12 hours while my withdrawal took as long as a week. The support did not clearly tell me why. You may face anxiety because of such delay and should be prepared for that before playing.
Features an iconic gravure idol as an anbassador
Very strong welcome bonuses
Prompt and effective live support
Can get a USB fan with the logo of the casino after playing
Suspicious crypto transfers
Slots' buggy actions
Delayed withdrawal
Overall immature structure of the website
Safety Index explained
Safety Index of Queen Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Queen Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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