Pure Casino - The player's withdrawal is delayed.

Withdrawal in Pure casino is pending for about two weeks, it's hard to get something understandable from support

Hello HermanEllemann,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you HermanEllemann for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello HermanEllemann

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Pure Casino to join the conversation.

Dear Pure Casino,

Can you please provide some information regarding the long delay of the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello , sorry for not posting this on the same day, funds arrived four days ago thank you very much,

topic can be closed now , thank you for helping !

Great news HermanEllemann. I'm glad to hear that you successfully received your winnings. In the future, when you don't want to go through this kind of experience, I would kindly advise you to check and play in the recommended casinos from our list. We pride ourselves on having one of the largest casino reviews databases on the market where we fairly review and rate every casino so the players can see what they can expect from each casino and freely choose where to play. We will now close this complaint as ‘resolved’ in our system. I would like to thank both parties for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal