The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.
Punt Casino ZA - Player is criticizing withdrawal limits.
Amount: R6,000
Punt Casino ZA
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Punt Casino ZA has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
I deposited R1000 on Thursday night -lost it all.
I deposited R100 on Friday afternoon and won R10000 in total (not jackpot). I played down to R6000.
There is a R100 withdrawal fee (fair and undetstood)
Now I am told they will pay me in 6 installments (taking the R100 every time) because I am a new player.
I read through all their terms and Conditions - and through online chatting - and was never told of a limit of R1000 per week. There is a R20000 monthly limit which I am below.
Public
Public
4 years ago
Dear Taryn,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://www.puntcasino.co.za/terms/:
"A mandatory waiting period of 24 hours is required before any processing payment of winnings. During this period the player has the right to cancel his winnings. All cash-ins will be subject to audit before being processed. The maximum withdrawal amount is determined according to player class. This can take between 5-10 business days. You will be notified by email when we send out your winnings. Withdrawals and changes to payment instructions are subject to clearance by our Security Department. Punt casino reserves the right to pay out higher winnings over a period of several weeks."
Did you receive any explanation why your winnings have been split into installments? Which payment method you have opted for? Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Good Morning Petronela.
I WON! - They just called me to agree to pay me out in full.
I apologise for wasting your time.
Please close this case - and mark it as successful!
Have a great day further.
Public
Public
4 years ago
Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Taryn, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
