Punt Casino Review

The player from Texas requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has not received his withdrawal. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino.

The player from Hawaii requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We closed the complaint because the player stopped responding to this complaint.

The player from United States is dissatisfied that the casino confiscated his winnings. We were forced to reject this complaint because the player clearly misunderstood what the casino said and activated two no-deposit bonuses in a row without a raw deposit in between.

The player from Minnesota has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player's withdrawal was refused as the casino stated they were not eligible to use a bonus. After discussing the issue the player and the casino reached a mutual agreement and the issue was resolved.

The player from Finland played with a No Deposit bonus and requested a withdrawal. Later the casino canceled their winnings because players from Finland are not eligible for this bonus. The case, was successfully resolved.

The player from the US played with a free chip. After requesting the withdrawal, the casino confiscated all claiming that the player activated multiple free chip bonuses in a row. We ended up rejecting the complaint because the casino provided relevant evidence to support its claims.

The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.

The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.

The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.

The player played with a bonus and hit a jackpot of R8300. When she logged into her account the next day, her winnings were cancelled. She was informed it was because she used the bonus money to win the jackpot and therefore violated the bonus terms and conditions. We didn't receive any response from the casino regarding the issue so were forced to close the complaint as ‘unresolved’.

The player from Tunisia deposited on Yebo Casino, won 600 ZAR (approximately $30), and upon request for his winnings, his account was closed without any explanation. He asserts that he has not violated any terms and conditions. We closed the complaint as resolved since the player confirmed a successful resolution.

The player from South Africa has been accused of opening duplicate accounts. Admittedly, they opened and played in two different ones. The complaint was closed after the casino suspended the player's secondary account and allowed him to play and withdrawal on his main account.

The player from India was unable to log into the casino website after making a deposit months ago and had not received a response from customer support despite waiting over eight days. He wanted to withdraw his deposited funds but could not access his account. The issue was resolved when the casino confirmed that his account had been closed due to security reasons but agreed to refund the deposit. The player received the funds, and the complaint was marked as resolved.

The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.

The player from the US had won through free spins and requested a withdrawal which was initially approved. However, three days later, his VIP status had been revoked and the withdrawal was cancelled. After the player's complaint, we had contacted the casino for clarification. The casino confirmed that the player's $50 winnings had been released and delivered. Regarding the VIP status, the casino explained that it was determined by an automated algorithm based on the player's deposit history. The player had acknowledged the payment and the explanation for the VIP status change, hence we considered the complaint resolved.

The player from Argentina had participated in cryptoloco's referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player's complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player's Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.

The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player's complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a "mixing funds" issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player's account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.

The player from Virginia reported a delayed withdrawal. This is the player's second withdrawal, and the issue persists past the casino's stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.

The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.

The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.

The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player's issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

The player's withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino's payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as 'resolved'.

The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn't been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team's efforts and the complaint had been resolved successfully.

The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.

The player from the United States had been waiting two weeks for a withdrawal following a win with a no playthrough promotion. Although all documents had been accepted for verification, the withdrawal remained pending beyond the promised timeframe, leading to frustration with the slow processing. After extensive communication with the casino regarding her payout, she ultimately received her funds. The issue was successfully resolved with the assistance of the Complaints Team.

The player from Ontario faced a delay with a withdrawal request made two weeks prior. Despite having submitted the required documents multiple times, the casino demanded resubmission to a different email and required a balance in a dedicated bank account to process the withdrawal. After extensive communication and multiple attempts to submit the necessary documentation, the issue was resolved as the player confirmed that the funds had finally been deposited into her bank account after almost five months of waiting. The Complaints Team marked the complaint as resolved and offered further assistance if needed in the future.

The player from the US requested a withdrawal 3 weeks ago, and it was approved on June 7th. Despite assurances, the payout was delayed due to repeated requests for a higher resolution ID and multiple updates to the Bitcoin wallet address. We communicated with the casino, which confirmed that the payment was made on June 26th. The player subsequently confirmed receipt of the winnings, and the complaint was marked as resolved.

The player from California had passed the KYC process but encountered issues with a withdrawal. The casino requested additional sensitive documents for residency verification that the player deemed unnecessary. The player claimed that no terms had been broken and perceived the casino's requests as excessive. Eventually, the player provided the required documents, and the withdrawal was processed successfully. The complaint was marked as resolved by the Complaints Team.

The player from Texas had requested a withdrawal from an online casino which hadn't been received at the time of the complaint. The withdrawal request had been made on February 26th and was approved by the casino on March 1st, with a stated deposit period of 7 to 14 days. After communicating with the Complaints Team, the player had confirmed receipt of her winnings a few hours later. The issue had then been resolved.

The player from Pennsylvania had requested a withdrawal of $490 and, while the withdrawal had been approved, the funds were not received. Additionally, her VIP status had been removed without explanation and she believed her comp points had been confiscated. After the Complaints Team had intervened and communicated with the casino, the player confirmed that she had received her winnings. The issue regarding the VIP status and comp points had not been addressed as it fell under the casino's discretion. The complaint was then marked as resolved.

The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed. The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin. The player confirmed the receipt of the payment and the issue had been successfully resolved.

The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out.

The player from Japan had faced withdrawal issues with Club Player Casino for three weeks. Despite having submitted all necessary documents in July 2023, the casino had repeatedly requested the same documents and failed to provide an update on the withdrawal status. The verification process had begun in October 2023, and the withdrawal request for $1000 via wire transfer was approved on January 1. The complaint was initially rejected due to a lack of response from the player but was reopened upon their request. Eventually, the player confirmed that the casino had paid them, leading us to mark the complaint as 'resolved'.

The player's unable to withdraw her balance as she registered from a restricted country. After some discussion, the casino and the player managed to come to an agreement and the complaint was resolved.

The player from the US was experiencing difficulties withdrawing her winnings due to ongoing verification. We contacted the casino, the casino representative recommended to upload other documents and to make a verification deposit, then the account was verified and the player was able to withdraw her winnings. The complaint was closed as resolved.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings hadn't been received yet and the account seemed to be blocked. The casino responded and stated that they would look into the situation. Shortly after this, the player regained access to their account. The casino responded again and advised that the payment had since been made via bitcoin. The player confirmed this and so the complaint was resolved.

The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.

The player from the US had requested a withdrawal two weeks prior but faced repeated obstacles, as the casino claimed they could not wire transfer to her bank or allow Bitcoin withdrawals. Despite having submitted all necessary bank information, the player felt frustrated by the ongoing delays and lack of clarity regarding the issue. The Complaints Team intervened, and after communication with the casino, the player received $750 via Bitcoin, which was the approved amount based on her deposit. The issue was marked as resolved, with a suggestion for clearer communication regarding withdrawal limits in the future.

The player from Argentina had won $100 in a tournament and had met the wagering requirement, ending with $90. Despite having requested the removal of an unwanted $16 chip with a 40x wagering requirement, she faced trouble withdrawing the $90. The issue was resolved after the player confirmed her Bitcoin address, and she successfully received her funds.

The player from the US had requested a withdrawal two weeks prior. Despite having a verified account and assurances from the casino, no withdrawal had been processed. The player was dissatisfied with the delay beyond the promised timescale. The issue was resolved after the casino sent the payment. The complaint was closed as ‘resolved’ in our system.

The player from the US had experienced issues with a withdrawal from an online casino. After meeting a playthrough amount of 6,000 dollars, the player had been left with a 100 dollars max cash out, which the casino initially refused to pay. Despite fulfilling verification requirements and making a mandatory deposit, the player had not received a response about the withdrawal request. We had engaged with both the player and the casino to understand and resolve the issue. The casino had identified that the withdrawal was denied due to a lack of payout details. The player then resubmitted the withdrawal request with the necessary details. The casino confirmed that the payment had been processed and delivered via Bitcoin. The player confirmed the receipt of the payment, thus resolving the issue.

The player from Japan had had issues with prolonged withdrawal delays from Slot Madness Casino, despite having provided the necessary documents. The player had not received any updates from the casino's finance manager. After the player's complaint had been escalated and the casino had been invited to respond, the casino had confirmed that the payment had been issued to their third-party payment providers for disbursal as a wire transfer. The player later confirmed that the issue had been resolved and the funds had been received. We had marked the complaint as 'resolved'.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted Slot Madness, and the casino representative helped the player to figure out why the verification process was stuck. After submitting the required documents, the player got his account verified and finally received the winnings. The complaint got resolved.

The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.

The player from the United States had been waiting for a withdrawal for several months and felt frustrated with the lack of communication and resolution from the casino. The issue was resolved when the player confirmed that the withdrawal had been paid. We marked the complaint as 'resolved' in our system and encouraged the player to reach out for assistance with any future issues.

The player from Kansas had requested a withdrawal a month ago, which was approved for payment but had not been fulfilled after 24 working days. Despite multiple contacts with customer support, he was told that his request was escalated and that he must wait another 48 hours for an update. The issue was resolved when he received his winnings after mentioning the Complaints Team's involvement.

The player from Kansas had requested two withdrawals, both over $400, with the first one made on September 19. They could not access the casino's website due to password issues, which prevented them from checking the status of their withdrawals. The issue was resolved as the player received payments totaling $562.80, although they noted that the fees appeared high. The Complaints Team clarified that the fees were due to bonus fund deductions and a transaction fee, along with cryptocurrency market volatility. The complaint had been marked as 'resolved'.

The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as 'resolved' by the Complaints Team.

The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player's request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was seeking supporting evidence regarding the player's balance to assist in resolving the matter. Ultimately, the issue was resolved after the player communicated with the casino, confirming that his account had been re-activated and access restored. The complaint was marked as resolved.

The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.

The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July 16. Casino support cited an exceeded payment limit requiring further review. After our intervention, the casino confirmed that the player's account was in order, and the withdrawal was processed. The player acknowledged receipt of the payment, and the complaint was marked as resolved.

The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. At that time, the casino claimed it couldn't verify the player's Bitcoin address due to the date of the withdrawal, causing further delays. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. Ultimately, the player received $283 in Bitcoin, resolving the issue to her satisfaction.

The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.

The player from Florida had requested a withdrawal of $875 on the 15th, but it had not been reviewed or approved after two weeks. The player had won $1300 minus the coupon amount. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a 3-10 business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The complaint was marked as resolved by the Complaints Team.

The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation. We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval. After further intervention from our side, the casino agreed to convert the player's withdrawal to Bitcoin for a one-time transaction. The player had confirmed the successful resolution and thanked us for our assistance.

The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team's intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as 'resolved' in our system.

The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.

The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames. The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.

The player from the Netherlands had experienced a delay in her withdrawal due to 'missing documents'. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.

An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player's complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player's request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.

The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino's Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team's intervention and communication with the casino's representative, the player finally received her withdrawal. The complaint was then marked as resolved.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as 'resolved' by us.

This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player's Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as 'resolved'.