Punt Casino ZA - Player gets no response from the casino.

This place is a scam, I have been mailing them for over a month and absolutely no response. I want to try take this as far as possible

Dear mino2burns,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Punt Casino. Could you please explain in more detail the nature of your problem? Kindly describe the matter that you wish to discuss with the casino so that we may evaluate if we can assist you.

I hope we will be able to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear mino2burns,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Veronika

I have sent through all requested documents to this casino to FICA my account. When I attempt to withdraw my money it says I need to FICA my account. I have sent through documents almost 3 months ago and have not received an email saying anything is wrong etc. My account has R800 in and I'd like to cash in my winnings. I think this is absolutely unacceptable

Thanks

Before we move forward with your case, please send me any relevant communication between you and the casino regarding your account verification and the subsequent withdrawal to veronika.l@casino.guru. Thank you in advance.

Dear mino2burns,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.