Hello Akash722,
I'm Michal and I have taken over your complaint. I have reviewed your case and I just want to clarify that from the evidence you have sent us, your account most likely was NOT verified yet. In fact, it was closed during the KYC process which can indicate that something was not right. A throughout KYC and AML process is launched usually once the player submits a withdrawal, but I will of course contact the casino to shed more light on this.
We would like to invite Prosper Ultimate Casino to join the conversation.
Dear Prosper Ultimate Casino,
Can you please provide information on why the player's account has been blocked? Can you please elaborate on the multiple account accusations?
If the information can't be shared publicly, please send them to michal.k@casino.guru
Hello Akash722,
I'm Michal and I have taken over your complaint. I have reviewed your case and I just want to clarify that from the evidence you have sent us, your account most likely was NOT verified yet. In fact, it was closed during the KYC process which can indicate that something was not right. A throughout KYC and AML process is launched usually once the player submits a withdrawal, but I will of course contact the casino to shed more light on this.
We would like to invite Prosper Ultimate Casino to join the conversation.
Dear Prosper Ultimate Casino,
Can you please provide information on why the player's account has been blocked? Can you please elaborate on the multiple account accusations?
If the information can't be shared publicly, please send them to michal.k@casino.guru