dsp99rf's reviews

Casino Guru

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2 months ago
I played here based on the casino's reputation and I was not disappointed. Many positive aspects and support tells me there are good things coming. Seems to cater to both low and high rollers so there is no reason not to give it a go.
  • Good clean layout
  • Many supported providers
  • Friendly and helpful customer and VIP support
  • Very trustworthy
  • Good promotions
  • One or two payouts were not immediate but this is understandable as they were for large amounts
Chipstars Casino
2 months ago
Thank you for sharing your experience!

We’re glad to hear that you enjoyed your time at our casino and that our reputation met your expectations. We aim to create a welcoming environment for both low and high rollers, and it's wonderful to know that you felt catered to. We appreciate your support and look forward to welcoming you back for more exciting experiences in the future!
The Chipstars Team
4 months ago
I joined Sloterra a while back when it was new on the scene. There were a few teething issues, but these were ironed out quickly thanks to the friendly and responsive customer support team.

There is a decent range of games and I always feel safe that my withdrawals will be processed within a good timeframe.

Definitely worth a look and I will be keen to see how the casino develops over time.
Read moreRead less
  • Timely withdrawals
  • Nice offers
  • Helpful and friendly customer support
Sloterra Casino
2 months ago
Hi dsp99RF,

Thank you so much for sharing your experience with Sloterra!

We're thrilled to hear that our customer support team was able to assist you quickly and that you're enjoying the range of games we offer.

Your feedback about feeling safe with your withdrawals means a lot to us, as we strive to provide a reliable and enjoyable experience for all our players.

We’re excited to continue growing and improving, and we’re glad to have you with us on this journey.

We can’t wait to show you what’s in store!

Thanks again for your kind words, and happy gaming!
1 year ago
I joined Slotella some months ago and they seemed like a friendly and exciting brand. There were some technical issues (such as sending my withdrawal to another customer by mistake) but these were resolved and I received my payouts.

However, when I won over £10K with them more recently, they requested KYC documents and following these they voided my entire balance. OK fair enough, they do state in their T&C that they cannot service UK customers. However, UK was on the list of selectable countries on sign up.

In view of this, I felt it would be fair that they sent me my £10K and then closed my account, but no they did not do this - they just voided the whole lot.
Read moreRead less
  • Voided 10K balance for being UK resident despite UK being an option on sign up
  • Several serious technical issues showing wrong data etc
1 year ago
I have had a withdrawal pending now for over five months. I have sent six separate emails but no reply whatsoever. Live chat are no help - they admit the delay is strange, but they say that all they can do is leave a message with the admin team, and of course, nothing happens. I have over 3000GBP in there. So frustrating and annoying.
  • Withdrawal pending for over 5 months
  • Unresponsive to emails
1 year ago
I have played at a number of online casinos in my life (and been made VIP at several), but never have I been treated so despicably as with BitFiring.

While wagering a bonus from a $500 deposit, working it up to $7000, they suspended my account without notice. Then they closed my account.

I asked what terms I had violated and here is their response:

"Your account was permanently closed per the administration's decision.

The Company can close the player's account at its sole discretion and is not obliged to provide any reasons whatsoever."

So basically they have confiscated/stolen over $7000 from me without any explanation.
Read moreRead less
  • Well, the interface and games are pretty good, but if they don't pay you, who cares?
  • They close your account and steal player money without explanation.
  • Terrible snobby and unfriendly attitude.
BitFiring Casino
1 year ago
Hello,
dsp99RF, please provide details about your account, so we can check what went wrong.
Sorry to hear that you have had a bad experience at our casino. I am looking forward to have a closer look at your problem.

UPD. Your account was banned since it was a second account made by you with a different email address. You cannot have multiple accounts at Bitfiring.
-Bitfiring Support.
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