I joined Slotella some months ago and they seemed like a friendly and exciting brand. There were some technical issues (such as sending my withdrawal to another customer by mistake) but these were resolved and I received my payouts.

However, when I won over £10K with them more recently, they requested KYC documents and following these they voided my entire balance. OK fair enough, they do state in their T&C that they cannot service UK customers. However, UK was on the list of selectable countries on sign up.

In view of this, I felt it would be fair that they sent me my £10K and then closed my account, but no they did not do this - they just voided the whole lot.

I have played at a number of online casinos in my life (and been made VIP at several), but never have I been treated so despicably as with BitFiring.

While wagering a bonus from a $500 deposit, working it up to $7000, they suspended my account without notice. Then they closed my account.

I asked what terms I had violated and here is their response:

"Your account was permanently closed per the administration's decision.

The Company can close the player's account at its sole discretion and is not obliged to provide any reasons whatsoever."

So basically they have confiscated/stolen over $7000 from me without any explanation.