1 year agoOriginalTranslation
The kyc process of this casino is an absolute cheek.
After I have sent a selfie with ID, a selfie with ID and house number is now required. No sooner said than done but still not enough now I'm supposed to take a selfie with ID, house number and street name. However, this is not possible because the street name is not on our house!!
It's probably just a tactic to avoid having to pay out even though it's only a minimal amount!
After I have sent a selfie with ID, a selfie with ID and house number is now required. No sooner said than done but still not enough now I'm supposed to take a selfie with ID, house number and street name. However, this is not possible because the street name is not on our house!!
It's probably just a tactic to avoid having to pay out even though it's only a minimal amount!
- Payment is made impossible
Automatic translation:
9
Lucky7even Casino
2 weeks ago
Hello Djing,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you experienced during the KYC process. We understand that verification can be tedious at times and we appreciate your efforts in meeting our requirements. The goal of KYC is to ensure security and compliance, but we know it can be challenging.
If you have any further concerns or if we can help you in any way, please contact our support team at . Your feedback is important to us and we hope we can resolve the issue for you.
Best regards,
The Lucky7even team
Thank you for sharing your experience with us. We sincerely apologize for the frustration you experienced during the KYC process. We understand that verification can be tedious at times and we appreciate your efforts in meeting our requirements. The goal of KYC is to ensure security and compliance, but we know it can be challenging.
If you have any further concerns or if we can help you in any way, please contact our support team at . Your feedback is important to us and we hope we can resolve the issue for you.
Best regards,
The Lucky7even team
