Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Not all of the terms and conditions are translated to the language option provided on the website
Low withdrawal limits (7000$/€/£/month)
Maximum lifetime withdrawal is 50,000€
No live chat
Games
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Transaction limits
Withdrawal limits
€7,000
per month
Win limits
€5,000
Daily net
€50,000
Lifetime net
Language options
Website
Available in
8 languages
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Finnish
Norwegian
Portuguese
Live chat
Live chat not available
Customer support:
Available in
8 languages
EnglishFrenchGermanItalianSpanish
3 more
All languages (8)
English
French
German
Italian
Spanish
Finnish
Norwegian
Portuguese
Black Magic Casino Review
We put Black Magic Casino under the microscope as part of this review. Our team of experts used our casino review process to look at both its strengths and the areas where it could improve. To check how safe this casino really is, our team looked at its Terms and Conditions, licenses, player complaints, support, and limits. This helped them decide if it is safe and fair, a scam, or somewhere in between.
Drawing on our team's research, we have worked out the casino's Safety Index. This score gives a clear picture of how safe and fair the casino is. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. Black Magic Casino earned a Very low Safety Index of 2.1. This tells us the casino falls well short when it comes to fairness and safety. Read our Black Magic Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – Black Magic Casino fairness and safety
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Black Magic Casino, we have looked closely into the Terms and Conditions of Black Magic Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Black Magic Casino is a small to average-sized online casino. In proportion to its size, it has received complaints with a high total value of disputed winnings. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature Black Magic Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
On the whole, also considering other contributing factors in our assessment, Black Magic Casino has achieved a Safety Index of 2.1, which is classified as Very low. We strongly urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Terms and Conditions of Black Magic Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Black Magic Casino to be unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Black Magic Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 9 complaints about this casino in our database. Because of these complaints, we've given this casino 1,686 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Black Magic Casino
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 6 user reviews of Black Magic Casino in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Licenses and company information
Black Magic Casino has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
As far as we are aware, Black Magic Casino has not been granted any official gambling license.
Payment options, withdrawal limits and win limits
Black Magic Casino supports 8 deposit methods. This includes: Mastercard, VISA, Bitcoin (BTC), Bank transfer, Tether (USDT), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 7,000 per month
EUR 50,000 lifetime net win limit
EUR 5,000 daily net win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Black Magic Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
German
Finnish
Italian
French
Norwegian
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Black Magic Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Black Magic Casino as average.
Casino games and slots available at Black Magic Casino
Players can enjoy these types of casino games at Black Magic Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 57 game providers are available. This includes NetEnt, Apricot (Microgaming), Betsoft Gaming, Playson, Amatic, Evoplay, SA Gaming, Saucify, BGaming, GameArt, Endorphina, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, Betgames, Smartsoft Gaming, Platipus, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, Elbet, OneTouch, Kiron Interactive, CT Gaming, Spinthon, Triple Profits Games (TPG), Atmosfera Live, Betsolutions, Dragon Gaming, Mascot Gaming, Vivo Gaming, Live168, Zeus Play, PG Soft (Pocket Games Soft), PlayStar, Cool Games, Games Inc., Nucleus Gaming, FunTa Gaming, TVBet, Espresso Games, Fugaso, Felix Gaming, Caleta Gaming, LottoInstantWin (LiW), Superlotto Games, Kalamba Games, EGT Digital, Vibra Gaming, Funky Games, Triple Cherry, 7Mojos, EURASIAN (EA) Gaming, Ka Gaming.
Bonuses and codes offered by Black Magic Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 2 bonuses from Black Magic Casino, including:
500% up to $500
400% up to $1,000
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Established
2021
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Black Magic Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Operates without a license
Low win limit: €5,000 / day (net win)
Low withdrawal limit: €7,000 / month
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Important
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (18 to 24 months).
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Use of the Martingale betting strategy may result in confiscated winnings
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Detection of some basic betting techniques may result in confiscated winnings
Show full rule and our analysis
Max win based on deposits
Show full rule and our analysis
Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
Show full rule and our analysis
Use of specific responsible gaming tools puts players at a disadvantage
Show full rule and our analysis
Unreasonably short time frame for providing information within KYC processes
Show full rule and our analysis
Players must watch how much they bet even when playing without bonuses
Show full rule and our analysis
Casino voids gaming account balances after less than two years of account inactivity
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
This is a place to share experience with Black Magic Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
How is it possible that this casino still exists. Are the biggest scammers of all casinos black magic is blacklisted for a reason. And a license of nothing. They don't respond to anything. And they do not fulfill their duty of care. And license changer Curaçao does not respond to anything. Said I was addicted to gambling 10 times. And always on she opened my account with extra bonus. Stop watching. That they can still scam people. I still get 3000 euros from the casino, no Dutch people are allowed to play. Because they didn't have a license then the conditions are void. And duty of care was totally ignored. I still have all the emails and proof of it. they don't respond. They don't send my transactions overview either, it's been 3 months already. they ignore all laws and regulations
I joined this casino as Id had some issues with another casino online and they had an excellent welcome bonus which initially got me interested. The support staff usually takes a little time responding to me but so far they have returned all my mails, livechats etc. There are multiple payment methods to choose from and they have great promotions like cashback on losses. Very happy with the service so far.
I have sent the documentation required to verify the account and be able to withdraw €1000, but I do not get a response, since it is not verified I cannot try to withdraw the €1000 either... Has anyone managed to collect? How did you do it? Because there is no limit to deposit money... But then it seems that they don't want to pay... Does it smell like a scam or am I wrong?
He enviado la documentación que me requieren para verificar la cuenta y poder retirar 1000€ , pero no obtengo respuesta, al no estar verificada tampoco puedo intentar retirar los 1000€..... Alguien ha conseguido cobrar? Como lo ha echo? Por que para depositar dinero no hay límite.... Pero luego parece que no quieren pagar.... Huele a estafa o me equivoco?
No support response
No hay respuesta de soporte
A very promising facade but then everything sounds ugly.
Una fachada muy prometedora pero luego todo suena feo.
I have only deposited here once but the kyc process was very straightforward and I made two withdrawals at separate times and both were simple and both have been paid to my current account.
Payment requested 5 days ago since then nothing has been processed, even customer service gives no answer at all. Stay away from the casino
Auszahlung vor 5 Tagen beantragt seitdem wurde nichts bearbeitet auch vom Kundendienst gibt überhaupt keine Antwort. Finger weg von dem Casino
No payout was now
Keine Auszahlung stand jetzt
Customer service doesn't answer
Kundendienst antwortet nicht
Withdrawal limit € 500
Auszahlungslimit 500€
Pauladin
Unregistered user
• 4 years ago
I registered and deposited € 100, but since I couldn't find an exciting game, I wanted to cash out my money again, I'm trying for the 5th time, every payout is canceled without comment. I have been waiting for a response from support for 5 days.
Ich habe mich registriert und 100€ eingezahlt, da ich aber kein spannendes Spiel gefunden habe, wollte ich mir mein Geld wieder auszahlen, das versuche ich bereits zum 5. Mal, jede Auszahlung wird storniert ohne Kommentar. Auf eine Antwort vom Support warte ich seit 5 Tagen.
Not recommendable
Nicht zu empfehlen
Discussion
Black Magic Casino discussion
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