mtm119's reviews

Casino Guru

We want players to understand gambling.

3 months agoOriginalTranslation
I have been trying to block my account for some time now without success. Instead of a block, I get no replies and - although I have expressly not allowed this - I keep getting text messages and emails with advertising offers.

Be careful and do not register on this website, apart from spam, bad RTP and catastrophic support, this site has nothing to offer.

Hands off.
Read moreRead less
  • Spam by email and SMS
  • Request to block account is ignored several times
Automatic translation:
7 months agoOriginalTranslation
I deposited using a credit card and then wanted to withdraw €500. Then I was informed that I should choose a new payout method because credit cards cannot be paid out due to technical problems. Good, IBAN deposited - then the information that the amount will be split into €215 and €250, €215 to my bank account and €250 to my credit card - the processing fee was €35(!!!!!) from Quatrocasino, unbelievable - Although payment was sometimes possible on a credit card. Since the money came from somewhere, my bank charged me another €10 in expenses. So I paid 45€(!!!) fees.

what an unbelievable scam, I've never experienced anything like it.

You are also bombarded with emails, I have also been receiving emails from random casino sites since I registered there. The chat is also unusable.

Thanks for the win Quatrocasino, I won't be depositing a cent more with you.

PS: I asked for my account to be blocked by email and didn't even receive a response after almost 48 hours. This also failed when it came to player protection.
Read moreRead less
  • Non-transparent payout
  • Obvious fee scam
  • Lots of spam
  • Disastrous chat
Automatic translation:
1 year agoOriginalTranslation
The support responds quickly, the payout and verification took place within a very short time. Highly recommended in contrast to Dama Casinos, which on the one hand have non-transparent bonus conditions and on the other hand delay payouts forever.

Crocoslots >>>>> all Dama Casinos
Read moreRead less
  • quick payout
  • quick verification
  • good support
Automatic translation:
1 year agoOriginalTranslation
The verification is very laborious and obviously bitwin, unlike all other Dama casinos, tries to artificially lengthen the process. After each payment, new documents were initially required.

A payout is canceled without comment, and when asked about the reason, confusing statements are made.

I only deposited using a credit card. I also requested payment via credit card. This was then rejected for no reason. Reason? "Please use a bank account."

I then used my bank account, the withdrawal was canceled "please pay out to a bank account that you also used to deposit". You really feel like you're being laughed at by Bitwin.

After several days, I did "send us a bank statement with your IBAN and your name" and was rejected for no reason. Only after several emails and chats was another document accepted.

One can only warn strongly about this casino. I don't understand why Dama lets these people have their way. Incomprehensible!
Read moreRead less
  • Non-transparent payout conditions
  • Bad support
  • Eternal verification process
Automatic translation:
BitWin Casino
1 year ago
Hello,

We thank you for providing your feedback on our casino and are sorry to hear that the verification of your account was not optimal.

The documents required for the verification of your account are indeed subject to specific criteria by our financial department. If all the documents are valid, the verification process can take up to 24 hours. Our teams are doing their utmost to make this step as quick as possible.

Furthermore, withdrawals via credit card work for the vast majority of our players. However, if a technical issue arises, we may occasionally ask you to choose alternative methods to successfully process your withdrawal request.

We remain at your disposal through our live chat if needed and wish you a pleasant day.

Sasha
BitWin
3 years agoOriginalTranslation
The live chat gives different information depending on the time of day and the employee. Account verification takes just under three weeks. In addition, you receive different information from different places which documents are required.

Payouts are also delayed for days. I applied for a payout in September, then there was a few days of radio silence, after that they wanted my ID, etc., and for a while there was no answer. Then I was told that the verification is complete, the payout will be made on Friday. This did not happen, on Monday, Tuesday and Wednesday I was told "the payment will be made today", in the evening "we are sorry, the finance department is no longer here today, try tomorrow", "we have technical problems today, the finance department is working not today".

I was then told I was playing with a VPN when it wasn't. This again took a few days until the information "everything is fine".

You can really only warn against this website. I've played with a lot of providers, but I've never seen such a dubious site.

The design of the website is also full of errors, one is constantly logged out, one receives error messages, etc.

Please do not play on Nomini, there are hundreds of reputable providers, Nomini is definitely not one of them. Funds are withheld for four weeks, I wonder what happens in the event of a five-figure profit, and then probably not paid out at all.
Read moreRead less
  • Disastrous live chat
  • Different information depending on the time of day and the employee
  • Email support gives incorrect information
  • Identification takes three weeks
  • Payouts are delayed forever
Automatic translation:
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news