BitWin Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. BitWin Casino scored an Above average Safety Index of 7.4, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Proceed with reading our BitWin Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of BitWin Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of BitWin Casino, we read and assessed Terms and Conditions of BitWin Casino in-depth. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
BitWin Casino is one of smaller online casinos based on our estimates or collected information. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention BitWin Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, BitWin Casino has scored a Safety Index of 7.4, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of BitWin Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of BitWin Casino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about BitWin Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
BitWin Casino user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 11 player reviews of BitWin Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
BitWin Casino is owned by Dama N.V and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
As far as we know, BitWin Casino does not hold any official gambling license.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 7,500 per week
No win limit
EUR 15,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at BitWin Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at BitWin Casino, managing your account, withdrawals, or other matters. BitWin Casino has a good customer support, judging by the results of our testing.
Slots and casino games at BitWin Casino
BitWin Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Other live games, Live poker, Live roulette.
Casino games from 116 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amaya, iSoftBet, Nextgen Gaming, Amatic, ELK Studios, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Ainsworth, Bullshark Games, Lucky Games, Jelly, Platipus, Wizard games, Authentic Gaming, Lucky Streak, Mancala Gaming, Boomerang Studios, ElCasino (TVBET), Kiron Interactive, Golden Race, Revolver Gaming, EAGaming, Reevo, Mascot Gaming, Amusnet (EGT), Givme Games, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, TVBet, Max Win Gaming, HungryBear, Iconic21 (BETER Live), AvatarUX, Peter & Sons, 3 Oaks Gaming, CT Interactive, Reel Web (Playtech), Golden Rock Studios, 4ThePlayer, 5Men Gaming, AceRun, Smartsoft Gaming, Prospect Gaming, Swintt, Win Fast, SpinOn, Backseat Gaming, Ad Lunam, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, CandleBets, Atmosfera Live, TrueLab Games, Spearhead Studios, Bang Bang Games, Bad Dingo, SlotMill, Onlyplay, Oryx Gaming, Nucleus Gaming, Gamebeat, Livespins, Hot Rise Games, Absolute Live Gaming (alg), Fugaso, Felix Gaming, Gamevy, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, InfinGame, Games Lab, Clawbuster, Bet2tech, 7Mojos, Hacksaw Gaming, Netgame, Ka Gaming.
Bonuses and codes offered by BitWin Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 3 bonuses from BitWin Casino, which are listed in the 'Bonuses' section of this review.
Note: Our separate page features details on BitWin Casino bonuses for additional information about this casino's offers.
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Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Language options
English website
English customer support
English live chat
Game providers
Show all
(116)
Game providers (116)
CASINO SCREENSHOTS
Positives
Deposits by cryptocurrencies are accepted
Huge selection of game providers
Live chat support is available 24/7
Live dealer games are available
Negatives
Bonuses not available for all countries
Not all payment methods are available for all countries
Interesting facts
The company focuses on the casino, sports betting and lottery games
Browse all bonuses offered by BitWin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(11)
User reviews of BitWin Casino
This is a place to share experience with BitWin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I have been playing at the casino for a while now, not very actively, but when I play here I feel very good. The welcome bonus is very cool [without maximum payout] The design of the site is nice. The bonus conditions are very clear, the games run well and there are no lags.
The verification takes 5 minutes with support, so it's very easy.
The payout is always relatively quick, I withdrew 500€ the first time and the money arrived after 2 hours.
Yesterday I was lucky again and was able to withdraw €2000 with a €60 deposit and an 80% bonus. The money arrived after 4 hours.
I recommend the casino
Ich spiele schon länger auf dem casino, zwar nicht so aktiv, aber wenn ich hier spiele fühle ich mich sehr gut. Der willkommensbonus ist sehr cool [ohne maximale Auszahlung] Das Design der Seite ist schön. Die bonus-Bedingungen sind sehr übersichtlich, die Spiele laufen gut und es gibt keine laggs.
Die Verifizierung dauert 5min mit dem Support, also sehr leicht.
Die Auszahlung erfolgt immer relativ schnell, ich habe beim ersten mal 500€ ausgezahlt, das Geld kam nach 2 Stunden.
Gestern hatte ich nochmal Glück und konnte mit einer 60€ Einzahlung und einem 80% bonus 2000€ auszahlen, das Geld kam nach 4std.
Ich empfehle euch das Casino
Fast payout
Schnelle auszahlung
Beautiful website design
Schönes Webseiten Design
All the providers you need
Alle Anbieter die man so brauch
Fast payout + verification
Schnelle Auszahlung + Verifizierung
Sometimes there are cool offers
Manchmal Gibt es coole angebote
Clear bonus conditions and easy to understand for casino beginners
Klare bonusbedingungen und leicht zu verstehen für casino Anfänger
Few payment methods
Wenige zahlungsmethoden
BitWin Casino
Hello AleKing44,
Thank you for taking the time to leave a comment. We are pleased to hear that you enjoyed your experience at our casino.
If you have any questions or suggestions, please contact our customer service department directly.
Wishing you a good day and good luck in your next gaming sessions at Bitwin!
Update... I received my prize and adjusted my rating to reflect. Also received extra bonu! Thank you 😊! I have adjusted my rating to very positive 😊
Been about 10 days since I signed up, made a few deposits with bonus and without bonus. I came 3rd place in their tournament and won a cash prize $147, got email about it but no money in my account. I did chat support twice an all they say is wait a little longer lol.
Bitwin, don't send your customers a congratulations email saying "click here for your prize" without a prize. I knew I had won 3rd already as it was in profile. I'd also like to mention that their site says tournament prizes are rewarded automatically when tournament ends. We will see how long it takes. I like the layout and games here but I may pause on deposits to see how this pends out. I'll leave neutral rating and will come back to adjust later.
BitWin Casino
Hello,
Thank you for your feedback.
It seems that there was a technical incident, but that our customer service contacted you by email and credited your winnings.
We can confirm that normally all tournament winnings are credited automatically. We apologize for the delay.
To reward your activity, patience and transparency, our customer service will credit you with a bonus on your account. We hope this bonus will bring you good luck.
The verification is very laborious and obviously bitwin, unlike all other Dama casinos, tries to artificially lengthen the process. After each payment, new documents were initially required.
A payout is canceled without comment, and when asked about the reason, confusing statements are made.
I only deposited using a credit card. I also requested payment via credit card. This was then rejected for no reason. Reason? "Please use a bank account."
I then used my bank account, the withdrawal was canceled "please pay out to a bank account that you also used to deposit". You really feel like you're being laughed at by Bitwin.
After several days, I did "send us a bank statement with your IBAN and your name" and was rejected for no reason. Only after several emails and chats was another document accepted.
One can only warn strongly about this casino. I don't understand why Dama lets these people have their way. Incomprehensible!
Die Verifizierung ist sehr mühsam und offensichtlich probiert bitwin, anders als alle anderen Dama Casinos, den Prozess künstlich zu verlängern. Nach jeder Auszahlung wurden anfangs neue Dokumente gefordert.
Es wird kommentarlos eine Auszahlung storniert, nach Rückfrage nach dem Grund kommen wirre Aussagen.
Ich habe nur mittels Kreditkarte eingezahlt. Die Auszahlung habe ich auch über die Kreditkarte verlangt. Danach wurde diese grundlos abgelehnt. Grund? „Bitte nutzen Sie ein Bankkonto".
Daraufhin habe ich mein Bankkonto genutzt, die Auszahlung wurde storniert „bitte zahlen Sie auf ein Bankkonto aus, mit dem Sie auch eingezahlt haben". Man kommt sich wirklich vor, als würde man von Bitwin ausgelacht werden.
Nach mehreren Tagen „schicken Sie uns einen Kontoauszug mit Ihrem IBAN und ihrem Namen", habe ich gemacht, wurde grundlos abgelehnt. Erst nach mehreren Mails und Chats wurde ein anderes Dokument akzeptiert.
Man kann vor diesem Casino nur eindringlich warnen. Ich verstehe nicht, wieso Dama diese Leute gewähren lässt. Unfassbar!
Non-transparent payout conditions
Intransparente Auszahlungsbedingungen
Bad support
Schlechter Support
Eternal verification process
Ewiger Verifizierungsprozess
BitWin Casino
Hello,
We thank you for providing your feedback on our casino and are sorry to hear that the verification of your account was not optimal.
The documents required for the verification of your account are indeed subject to specific criteria by our financial department. If all the documents are valid, the verification process can take up to 24 hours. Our teams are doing their utmost to make this step as quick as possible.
Furthermore, withdrawals via credit card work for the vast majority of our players. However, if a technical issue arises, we may occasionally ask you to choose alternative methods to successfully process your withdrawal request.
We remain at your disposal through our live chat if needed and wish you a pleasant day.
I used all the welcome deposits and also a couple of monday bonuses. Wasn't succesful with the first few deposits but I managed to win over 3k on my last attempt :) So, yes, it is very possible to win big on BitWin, no doubt about that. Issued my withdrawal now, lets see how it goes.
Edit : Took about a week but its fine :)
All around, I like this casino very much. The whole package seems very inviting to me. The slot logos are nice and big, everything runs smooth. Reminds me a little bit of how FightClubCasino used to be, idk why :) I will definitely keep coming back here!
Sufficient deposit options
Nice layout, big logos
I hope theyll get more games on Pragmatic, some of the older ones especially
BitWin Casino
Hello onecash,
First of all, thank you for taking the time to leave a review.
We're delighted to hear that you enjoyed your experience and that luck smiled on you during your gaming sessions!
Indeed, all withdrawal requests are processed within 48 hours, and arrive in your bank account within 7 working days.
And finally, as you so rightly say, any gambling-related activity should be consumed in moderation.
Typical Dama NV rubbish casino. Everything is wrong here, the page doesn't load, the slots don't work, the support is usually overwhelmed and can't help.
Typisches Dama N.V Müll Casino. Hier läuft alles falsch, die Seite lädt nicht, die Slots laufen nicht, der Support ist meistens überfordert und kann nicht weiterhelfen.
Nothing
Nichts
Lousy RTP
Miserable RTP
dead spins
Deadspins
Support incompetent
Support inkompetent
Deposit problems
Probleme mit der Einzahlung
BitWin Casino
Hello Madea,
Thank you for taking the time to leave a review and we are sorry to hear that your experience at our casino was unsatisfactory.
We invite you to get in touch with our customer service team, via our live chat, so that we can assist you as best we can. Our agents will be able to give you advice on how to improve your experience at our casino.
In addition, don't hesitate to send us your suggestions and questions to our customer service team.
We wish you a pleasant day and hope to see you soon on BitWin!
I have made 3 deposits. I have a withdrawal request but it has been delayed. the account is authenticated. in the chat they claim that it takes time. As far as I know with Skrill withdrawal takes only a few hours to take place.finally the withdrawal was done after almost 20 hours
Έχω κάνει 3 καταθέσεις.εχω ζήτηση ανάληψη αλλά έχει καθυστερήσει. ο λογαριασμός είναι πιστοποιημένος. στο chat επικαλούνται ότι χρειάζεται χρόνος. Από ότι ξέρω με Skrill ανάληψη χρειάζονται μόνο λίγες ώρες να πραγματοποιηθεί.τελικα έγινε η ανάληψη μετά από σχεδόν 20 ώρες
Many providers
Many providers
BitWin Casino
Hello Siatis82,
First of all, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your experience at our casino.
Indeed, all withdrawal requests are studied by our financial department before being validated.
If you have any further questions or suggestions, please do not hesitate to contact our customer service team directly.
Have a nice day and good luck for your next gaming sessions at Bitwin!
Absolutely lying casino. Out of 31 payment methods offered, 4 remain, except bitcoins. I have to create a separate account for each of them. What should you do with such a casino. Also chat absolutely incapable.
Absolut verlogenes Casino. Von 31 angebotenen Zahlungsmethoden bleiben 4 übrig, außer Bitcoins. Von denen muss ich für jedes wieder ein eigenes Konto anfertigen. Was soll man mit solch einem Casino. Auch Chat absolut unfähig.
Nothing to find
Nichts zu finden
No serious deposit option
Keine seriöse Einzahlungsmöglichkeit
Unable to chat
Chat unfähig
BitWin Casino
Hello idobins56,
I am very sad to hear that you have not been happy with our brand, but I would like to ask you if you could tell me what was the issue with the different payment methods as we want to improve our customer experience and of course to ensure that everything works as should and if not, then we have to get to the bottom of this.
Can you kindly send me your email address so that I could check?
I discovered the new casino from Dama here at Casinoguru and first read through the bonus terms and conditions. Where once it is mentioned that the max bet with a bonus is 2 euros and a few lines down it says it is 1 euro. When I asked support, they told me that the maximum bet with a bonus was 5 euros?! Pretty strange. After I made my deposit of 101 euros in Ethereum, my money NEVER arrived there, I checked the transaction and everything was confirmed by the blockchain - only my money is still not there. I then contacted the live chat and was only put off with ready-made answers. Recently I was told that the money is on the way, but I have to say that the money must already be there based on the transaction hash, my chat was simply closed and I don't have my money. I'm pissed
edit: Got my money after a week. You can play almost NOTHING with crypto deposits and it's no fun. Not even Pragmatic can be played
This casino is the worst I have ever encountered
Bad support, deposits total catastrophe, there are hardly any games anyway and if you then deposit with crypto you can play even less
Absolute cheek for a new casino from Dama
Habe das neue Casino von Dama hier bei Casinoguru entdeckt und habe mir zuerst die Bonus AGBs durchgelesen. Wo einmal erwähnt wird das der Max bet mit einem Bonus 2 Euro beträgt und ein paar Zeilen weiter unten steht das es 1 Euro ist. Als ich beim Support nachgefragt hat, sagte dieser mir das der Maximale Einsatz mit einem Bonus 5 Euro sei ?! Ziemlich merkwürdig. Nachdem ich meine Einzahlung in höhe von 101 Euro in Ethereum getätigt habe ist mein Geld dort NIE angekommen, ich habe die Transaktion überprüft und alles wurde von seitens der Blockchain bestätigt - nur mein Geld ist immernoch nicht da. Daraufhin habe ich den Livechat kontaktiert und ich wurde nur vertröstet mit vorgefertigten Antworten. Zuletzt wurde mir gesagt das das Geld auf dem Weg ist, wobei ich aber genau das das Geld bereits dort sein muss anhand des Transaction Hash, darauf wurde mein Chat einfach geschlossen und ich habe mein Geld nicht. Ich bin stink sauer
Edit: Habe mein Geld nach einer Woche erhalten. Man kann mit Crypto einzahlungen sogut wie GARNICHTS spielen und das ist kein Spaß. Nicht mal Pragmatic lässt sich spielen
Dieses Casino ist das Schlimmste was mir jemals begegnet ist
Schlechter Support, Einzahlungen totale katastrophe, gibt so oder so kaum spiele und wenn man dann noch mit crypto einzahlt kann man noch weniger spielen
Für ein neues Casino von Dama eine absolute Frechheit
many games
viele Spiele
Bonus T&Cs misleading
Bonus AGBs irreführend
Customer service impatient/thirty
Kundendienst ungeduldig/drei´ßt
BitWin Casino
Hello Manuel, Thank you for the feedback, for starters, I would want to say sorry if the bonus terms&conditions are in any way not clear, but the T&Cs do state clearly the following: The maximum bet while wagering is 5 EUR or equivalent (5 EUR / USD, 7 CAD, AUD, NZD, 0.0002 BTC, 0,035 BCH, 0.03 ETH, 0.1 LTC, 70 DOG, 5 USDT). Regarding your deposit, can you please send me the deposit information, so that I can look at this with our support team and we can get to the bottom of this issue. as well I want to say that I am sorry if you feel like the support was not helpful, we will take this with the team lead.
Hello, as with my transactions, I made a deposit (€25) via litecoin and my money never arrived although according to the hash it should have been there a long time ago. I've only been waiting for 2 days and will be put off by the chat (if it works). I've had a lot of negative experiences in casinos, but not getting my money is the most ridiculous negative experience.
Hallo wie auch bei meinen Vorgänge habe ich eine Einzahlung getätigt (25€) via litecoin auch mein Geld ist nie angekommen obwohl es laut hash schon längst da sein sollte. Warte nur schon seit 2 Tagen und werde vom Chat (wenn er denn mal funktioniert) vertröstet. Ich hab schon viel negatives in Casinos erlebt aber das mein Geld nicht ankam ist das lächerlichste negativ Erlebnis.
Nothing because I didn't even get to play
Nichts weil ich nicht mal zum spielen kam
The design is quite okay
Das Design ist ganz okay
Bad support
Schlechter support
Looks very much like a scam
Wirkt sehr stark nach betrug
BitWin Casino
Hello Tim, For starters, I am very sorry to hear that you had a bad experience with our casino and I want to thank you for the feedback. That we can fix this issue, I would need you to do the following can you send the "transaction hash" so that we can investigate this issue and get this fixed as soon as possible? When comes to your bad experience with customer support, I will talk with our team leaders to ensure that this will not happen again. once again, I am very sorry that your first experience was not what you anticipated or were looking for, but I can assure you we are not here to scam anyone.
Thank you in advance and I wish you a wonderful day!
Kind regards, Ramu BitWin Casino Rep
Safety Index explained
Safety Index of BitWin Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BitWin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.4/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Complaints about BitWin Casino and related casinos (5)
