BitWin Casino Review

Name: BitWin Casino Review
Item: BitWin Casino
Rating: 7.5
Author: Martin Pecka

7.5/10Safety Index Above average by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

Show all (30)

Withdrawal limits

per month

€15,000

per week

€7,500

Owner Dama N.V

Established 2023

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews9Safety Index explainedDiscussion40Payment methods30

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BitWin Casino Review

We've thoroughly reviewed BitWin Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, BitWin Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Warning: BitWin Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

BitWin Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (30)

Withdrawal limits

per month

€15,000

per week

€7,500

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers
Show all (116)
Game providers (116)

Positives

Deposits by cryptocurrencies are accepted
Huge selection of game providers
Live dealer games are available
Live chat support is available 24/7

Negatives

Bonuses not available for all countries
Not all payment methods are available for all countries

Interesting facts

The company focuses on the casino, sports betting and lottery games

Author & Guarantor: Martin Pecka Last updated: 09 Mar 2024 Anything incorrect or missing? Let me know

BitWin Casino bonuses

Browse all bonuses offered by BitWin Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of BitWin Casino

This is a place to share experience with BitWin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Bbet7755

Junior Apprentice

• 1 week ago

Update... I received my prize and adjusted my rating to reflect. Also received extra bonu! Thank you 😊! I have adjusted my rating to very positive 😊

Been about 10 days since I signed up, made a few deposits with bonus and without bonus.
I came 3rd place in their tournament and won a cash prize $147, got email about it but no money in my account. I did chat support twice an all they say is wait a little longer lol.

Bitwin, don't send your customers a congratulations email saying "click here for your prize" without a prize. I knew I had won 3rd already as it was in profile. I'd also like to mention that their site says tournament prizes are rewarded automatically when tournament ends. We will see how long it takes. I like the layout and games here but I may pause on deposits to see how this pends out. I'll leave neutral rating and will come back to adjust later.

BitWin Casino

Hello,

Thank you for your feedback.

It seems that there was a technical incident, but that our customer service contacted you by email and credited your winnings.

We can confirm that normally all tournament winnings are credited automatically. We apologize for the delay.

To reward your activity, patience and transparency, our customer service will credit you with a bonus on your account. We hope this bonus will bring you good luck.

Sasha
BitWin

mtm119

Advanced Novice

• 6 months ago

The verification is very laborious and obviously bitwin, unlike all other Dama casinos, tries to artificially lengthen the process. After each payment, new documents were initially required.

A payout is canceled without comment, and when asked about the reason, confusing statements are made.

I only deposited using a credit card. I also requested payment via credit card. This was then rejected for no reason. Reason? "Please use a bank account."

I then used my bank account, the withdrawal was canceled "please pay out to a bank account that you also used to deposit". You really feel like you're being laughed at by Bitwin.

After several days, I did "send us a bank statement with your IBAN and your name" and was rejected for no reason. Only after several emails and chats was another document accepted.

One can only warn strongly about this casino. I don't understand why Dama lets these people have their way. Incomprehensible!

Non-transparent payout conditions
Intransparente Auszahlungsbedingungen
Bad support
Schlechter Support
Eternal verification process
Ewiger Verifizierungsprozess

BitWin Casino

Hello,

We thank you for providing your feedback on our casino and are sorry to hear that the verification of your account was not optimal.

The documents required for the verification of your account are indeed subject to specific criteria by our financial department. If all the documents are valid, the verification process can take up to 24 hours. Our teams are doing their utmost to make this step as quick as possible.

Furthermore, withdrawals via credit card work for the vast majority of our players. However, if a technical issue arises, we may occasionally ask you to choose alternative methods to successfully process your withdrawal request.

We remain at your disposal through our live chat if needed and wish you a pleasant day.

Sasha
BitWin

onecash

Junior Apprentice

• 8 months ago

I used all the welcome deposits and also a couple of monday bonuses. Wasn't succesful with the first few deposits but I managed to win over 3k on my last attempt :) So, yes, it is very possible to win big on BitWin, no doubt about that. Issued my withdrawal now, lets see how it goes.

Edit : Took about a week but its fine :)

All around, I like this casino very much. The whole package seems very inviting to me. The slot logos are nice and big, everything runs smooth. Reminds me a little bit of how FightClubCasino used to be, idk why :) I will definitely keep coming back here!

Sufficient deposit options
Nice layout, big logos

I hope theyll get more games on Pragmatic, some of the older ones especially

BitWin Casino

Hello onecash,

First of all, thank you for taking the time to leave a review.

We're delighted to hear that you enjoyed your experience and that luck smiled on you during your gaming sessions!

Indeed, all withdrawal requests are processed within 48 hours, and arrive in your bank account within 7 working days.

And finally, as you so rightly say, any gambling-related activity should be consumed in moderation.

Have a good day and see you soon on BitWin!

Sasha
BitWin

Anonymized420

Apprentice

• 8 months ago

Typical Dama NV rubbish casino. Everything is wrong here, the page doesn't load, the slots don't work, the support is usually overwhelmed and can't help.

Nothing
Nichts

Lousy RTP
Miserable RTP
dead spins
Deadspins
Support incompetent
Support inkompetent
Deposit problems
Probleme mit der Einzahlung

BitWin Casino

Hello Madea,

Thank you for taking the time to leave a review and we are sorry to hear that your experience at our casino was unsatisfactory.

We invite you to get in touch with our customer service team, via our live chat, so that we can assist you as best we can. Our agents will be able to give you advice on how to improve your experience at our casino.

In addition, don't hesitate to send us your suggestions and questions to our customer service team.

We wish you a pleasant day and hope to see you soon on BitWin!

Sasha
BitWin

GamblerTali

Novice

• 8 months ago

Good looking Casino
Overall good promos and Game selection.
No Issue on KYC

Games
Support

BitWin Casino

Hello GamblerTali,

First of all, thank you for taking the time to leave a comment.
We are pleased to hear that you enjoyed your experience at our casino.

If you have any questions or suggestions, please contact our customer service department directly.

Wishing you a good day and good luck in your next gaming sessions at Bitwin!

Sasha
BitWin

SIATIS82

Novice

• 9 months ago

I have made 3 deposits. I have a withdrawal request but it has been delayed. the account is authenticated. in the chat they claim that it takes time. As far as I know with Skrill withdrawal takes only a few hours to take place.finally the withdrawal was done after almost 20 hours

Many providers
Many providers

BitWin Casino

Hello Siatis82,

First of all, thank you for taking the time to leave a review.
We are delighted to hear that you enjoyed your experience at our casino.

Indeed, all withdrawal requests are studied by our financial department before being validated.

If you have any further questions or suggestions, please do not hesitate to contact our customer service team directly.

Have a nice day and good luck for your next gaming sessions at Bitwin!

Sasha
BitWin

Anonymized458

Adept

• 9 months ago

Absolutely lying casino. Out of 31 payment methods offered, 4 remain, except bitcoins. I have to create a separate account for each of them. What should you do with such a casino. Also chat absolutely incapable.

Nothing to find
Nichts zu finden

No serious deposit option
Keine seriöse Einzahlungsmöglichkeit
Unable to chat
Chat unfähig

BitWin Casino

Hello idobins56,

I am very sad to hear that you have not been happy with our brand, but I would like to ask you if you could tell me what was the issue with the different payment methods as we want to improve our customer experience and of course to ensure that everything works as should and if not, then we have to get to the bottom of this.

Can you kindly send me your email address so that I could check?

Kind regards,

Ramu
BtWin Casino Rep

reipertmanuel

Junior Apprentice

• 10 months ago

I discovered the new casino from Dama here at Casinoguru and first read through the bonus terms and conditions. Where once it is mentioned that the max bet with a bonus is 2 euros and a few lines down it says it is 1 euro. When I asked support, they told me that the maximum bet with a bonus was 5 euros?! Pretty strange. After I made my deposit of 101 euros in Ethereum, my money NEVER arrived there, I checked the transaction and everything was confirmed by the blockchain - only my money is still not there. I then contacted the live chat and was only put off with ready-made answers. Recently I was told that the money is on the way, but I have to say that the money must already be there based on the transaction hash, my chat was simply closed and I don't have my money. I'm pissed

edit:
Got my money after a week. You can play almost NOTHING with crypto deposits and it's no fun. Not even Pragmatic can be played

This casino is the worst I have ever encountered

Bad support, deposits total catastrophe, there are hardly any games anyway and if you then deposit with crypto you can play even less

Absolute cheek for a new casino from Dama

many games
viele Spiele

Bonus T&Cs misleading
Bonus AGBs irreführend
Customer service impatient/thirty
Kundendienst ungeduldig/drei´ßt

BitWin Casino

Hello Manuel, Thank you for the feedback, for starters, I would want to say sorry if the bonus terms&conditions are in any way not clear, but the T&Cs do state clearly the following: The maximum bet while wagering is 5 EUR or equivalent (5 EUR / USD, 7 CAD, AUD, NZD, 0.0002 BTC, 0,035 BCH, 0.03 ETH, 0.1 LTC, 70 DOG, 5 USDT). Regarding your deposit, can you please send me the deposit information, so that I can look at this with our support team and we can get to the bottom of this issue. as well I want to say that I am sorry if you feel like the support was not helpful, we will take this with the team lead.

Kind regards,
Ramu
BitWin Casino Rep

Tim1993

Advanced Novice

• 10 months ago

Hello, as with my transactions, I made a deposit (€25) via litecoin and my money never arrived although according to the hash it should have been there a long time ago. I've only been waiting for 2 days and will be put off by the chat (if it works). I've had a lot of negative experiences in casinos, but not getting my money is the most ridiculous negative experience.

Nothing because I didn't even get to play
Nichts weil ich nicht mal zum spielen kam
The design is quite okay
Das Design ist ganz okay

Bad support
Schlechter support
Looks very much like a scam
Wirkt sehr stark nach betrug

BitWin Casino

Hello Tim, For starters, I am very sorry to hear that you had a bad experience with our casino and I want to thank you for the feedback. That we can fix this issue, I would need you to do the following can you send the "transaction hash" so that we can investigate this issue and get this fixed as soon as possible? When comes to your bad experience with customer support, I will talk with our team leaders to ensure that this will not happen again. once again, I am very sorry that your first experience was not what you anticipated or were looking for, but I can assure you we are not here to scam anyone.

Thank you in advance and I wish you a wonderful day!

Kind regards,
Ramu
BitWin Casino Rep

Safety Index of BitWin Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BitWin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.5/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about BitWin Casino and related casinos (5)

5All0Opened0Not solved3Solved2Rejected

Complaints directly about BitWin Casino

Case closed Our verdict

Unjustified complaint

Disputed amount: €2,250

Player's winnings have been confiscated due to an alleged maximum bet violation.

The player from Austria had used a 200 EUR bonus on Bitwin and had won 2250 EUR. However, the casino had denied the payout, claiming the player had exceeded the 'Maximum Bet' limit by making three bets of 5 EUR each on 'JetX'. The player had argued that each bet should be considered separately, as they hadn't won anything from 'JetX' and the terms hadn't clearly stated otherwise. After reviewing the game rules and the casino's terms and conditions, we found that all three bets did indeed constitute a single game round, thus breaching the max bet rule. Therefore, we had concluded that the casino had acted within their rights to deny the payout.

Read moreRead less

Submitted: 16 Oct 2023

Case closed Our verdict

Player stopped responding

Disputed amount: €36

Player's deposit has not been credited to his account.

The player from Norway is facing issues with a deposit made to Bitwin Casino via Bitcoin 1.5 weeks ago. The funds haven't arrived in the casino account and the casino support advises waiting. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead less

Submitted: 08 Jul 2023

Resolved Our verdict

Case closed

Disputed amount: Can$31

Player has deposit issues with casino.

The player from Canada deposited money into a Dama NV casino via BTC and is struggling with his account. Player’s complaint has been resolved successfully.

Submitted: 01 Jul 2023

Resolved Our verdict

Case closed

Disputed amount: Ξ0.05

Player's Ethereum deposit was delayed.

A player from Germany deposited €101 in Ethereum but has not received it after 24 hours, despite transaction confirmations. They have reached out to the casino's support, which has been unresponsive. The issue was successfully resolved as the funds were eventually credited to the player's balance.

Read moreRead less

Submitted: 27 Jun 2023

Resolved Our verdict

Case closed

Disputed amount: €25

Player experienced issues with their first deposit

The player from Germany made a €25 deposit via Litecoin, and despite confirmations, the money did not appear in their account after 5 hours. They contacted live chat and email support but received no assistance. The issue was eventually resolved as the deposit was credited to the player's account balance.

Read moreRead less

Submitted: 25 Jun 2023