user21's reviews

Casino Guru

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2 weeks agoOriginalTranslation
One of the worst casinos I have ever played at, please do not recommend it. I gambled away the withdrawals I had out of boredom. They don't give them to you, which is what they want. With the bonuses, they deceive you and when you ask to close your account because it is the worst there is, they try to convince you to continue depositing by telling you nonsense. I have all the evidence. Run away from here. I do not recommend it.
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  • Withdrawals, support, responsible gaming, they cheat you with bonuses
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1 month agoOriginalTranslation
It seems to me to be a fraudulent casino, they advertise 24 hour chat, it's a lie and I'm still waiting for the first deposit bonus and have already made several without receiving a reply to my email.
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Casinova Online Casino
1 month ago
Dear User21,

Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

We kindly invite you to open a complaint here on casinoguru.com and we'll make sure this issues is solved as soon as possible. Please provide as many details as you can so we could review the case promptly.

Sincerely,
Casinova team.
1 month agoOriginalTranslation
Hello please do not play at this casino it is a scam they gave me a bonus of 90x6 euros after winning 480 euros they tell me it is 438x1080 their chat is the biggest lie in the world everyone I have spoken to has told me a lie and they do not clarify anything why they have done this to me and on top of that they do not deduct the refunds from the bonus. I tried to withdraw my money with errors and the support does not answer anything a disaster and a fraud
Please, whoever reads this, do not play here ever. SCAM.
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1 month agoOriginalTranslation
Several days with email to close the account due to gambling addiction, they do not have responsible gaming and the chat does not want to know anything
I would never play here again.
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Automatic translation:
1 month agoOriginalTranslation
Casino without responsible gaming 5 days ago I sent an email to close the account due to gambling addiction and the chat is still open, the worst thing is that they ignore everything and don't want to know anything, problems with deposits and withdrawals for many days and see if it happens.
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