I've been a long time player but new to this casino. After a few deposits I managed to win something - and that's when the problem started and still not resolved as of now. Obviously they ask for everything, various docs, card details, whatnot - obviously NOT when you want to make the deposit??? Anyway I sent them what they asked for now THREE times in different formats - scanned, photo - and guess what - STILL denied. Why? Your guess is as good as mine. In the email they send me, there is no explanation as to why the docs have been been denied.. I spent countless hours on LiveChat too trying to resolve the problem BUT just going around in circles... Well, absolutely NOT a good experience/ casino....
Otherwise I love their games, the set up BUT they have to make up their minds - if you want to be a casino, you have to be prepared to actually pay the winners - otherwise players will leave you... it's that simple
