so proud of how TALL & LOYAL Ozwin casino has stood in some of the biggest tests in time regarding payouts, & how they treat their customers after those payouts. . who knew that would be so important. not just finding a place that actually wins, that actually has a low minimum deposit requirement, that actually will accept your documents, that actually will pay you quickly, that actually lets you cashout in bitcoin after depositing with credit card, that actually has great bonuses, and that actually lets you still claim those bonuses after ripping one apart and cashing out big, and during that huge payout week you redeem 12 dollars in comp points and turn them into $3,000 and then asked to be paid on the heels of the other payout, and them pay both and still let you claim their bonuses and have full access to the perks they offer.
if there was ever a time or motivation for a casino to give me the short end of the stick it was this week. and boy did they pass the test of decency & loyalty, and i feel like the whole ship of staff over there deserves the best sleep every night knowing they do the right thing by people everyday.
i deposited with Slotastic for months. i even had a few embarrassing blow ups. deposited 30, won a thousand and lost it all back. then made that same mistake again! So surely the 3rd time eventually came around and because of the last 2 blow ups, i cashed out $2,100. Give them credit they paid it & accepted my documents faster than any casino yet, but after the payout (MY FIRST PAYOUT with them!) I’ve been banned from redeeming their bonuses they erased all my messages and confiscated my journey points in which i invested a lot of money to build up. completely obliterated my future my foundation my history and relations there after 1 payout.
after being hurt by this and noticing their anger towards me after my payout, i realize how important loyalty is for a player and a casino to have over anything else such as licensing and T & C’s. for all i know Slotastic has all the licenses and are the leaders in license holders. and are 10/10 rated. But this really just happened , Slotastic confiscated like 900 points on my journey board. that was my savings account. normally a business would look at those points as a gift FROM ME showing im a true customer to YOU. it’s like when you buy 10 smoothies and the 11th is free but you win a monthly drawing and they confiscate your 11th free smoothie and 86 you from the rewards program completely. hurtful? Then to see how Ozwin behaved. im just so happy to see nothing was taken from me. i want to deposit with them asap. and i felt bad for all those payouts with no deposits , was a perfect storm of wins that happened cause the max cashout for bitcoin was 2,500. i won 3,000 off those comp points. so clean money kept coming in for payouts. Thank you Ozwin. and Slotastic, i hope you see things a different way. because my account was locked up in payouts at Ozwin i was ready to play a bunch of my winnings. Rich Palms got most of it you guys got 1% back due to your decisions made decisions kept throw loyalty in the trash new business model.