hanemannroman's reviews

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4 months agoOriginalTranslation
I played there and won €800, which I then wanted to withdraw. The withdrawal was not processed for 3 days. However, my "VIP manager" promised me every day that the money would soon be in my account. 3 days later I deposited another €60 with Paysafe and my withdrawal was canceled again. Now I was supposed to upload a PDF with the Paysafe account.
So as soon as you win something, the player is only faced with obstacles. I'm excited to see when I'll see the money.
I will not pay another cent here.
I've been waiting for more than 7 days for a deposit of €36, and I accidentally forgot the XRP tag when making the transfer. I probably won't see the money again. I'll definitely look for another casino. There are so many providers that pay out winnings within minutes.
Read moreRead less
  • Very slow payouts
  • Eternal verification process
Automatic translation:
5 months agoOriginalTranslation
So far I've had very good experiences with Playfina. You actually win something sometimes 🙈. I've received free spins with high stakes quite often. I was even able to wager a bonus once. The payout is currently pending.
I just think that the payouts could be a bit faster.
  • Fast verification
  • High RTP
  • Payouts could be a bit faster.
Automatic translation:
Playfina Casino
5 months ago
Dear Hanemannroman,

Thank you for your feedback on our casino! We are very happy to hear that you have had a positive gaming experience with us and appreciate your successes. At our casino, we strive to offer a variety of bonuses and promotions so that every player can find something suitable for themselves. We apologize for the delay in withdrawals and thank you for your patience. We are constantly working to shorten withdrawal times, but there are factors that are outside of our control: delays can occur with the payment service providers. We wish you continued success!

We would also like to inform you that you can find more bonuses on our channels in Instagram, Twitter and Telegram. We regularly hold competitions and challenges for our players where you can win prizes without making a deposit. If you have any problems or questions, please do not hesitate to use our 24/7 support chat or send us an email at support@playfina.com to write. At Playfina, we do everything we can to make your gaming experience as enjoyable as possible.

May your gaming sessions be full of joy,
Playfina Casino
5 months agoOriginalTranslation
In my opinion this casino is one of the very worst casinos I have ever played at.
I deposited several hundred euros and finally won a small amount of 300€.
The payout hasn't been processed for 7 days. I can't verify myself in advance either.
I am 100% sure that as soon as my withdrawal is processed, I will have to verify myself. What this casino is doing is a disgrace. They are just making people wait so that they can gamble away their money again.
The casino won’t see another cent from me.
I will also definitely file a complaint on several platforms.
Read moreRead less
  • Nothing positive
  • Incompetent support
  • Payments are delayed
Automatic translation:
5 months agoOriginalTranslation
At the beginning I really thought that this casino would become my favorite casino.
The first payouts were super fast, within a few hours or even minutes.
When I started withdrawing more money, the payments were held back. Apparently this was my bank's fault. Which can't be 100% true.
At the moment there are still 950€ outstanding which have been in progress for days.
I have slowly lost my trust in the casino! I will file a complaint. The casino advertises payouts within 9
minutes 😂
Read moreRead less
  • The first 5-6 payouts quickly
  • Fast verification
  • Payments are withheld
  • You have to upload a lot of evidence
Automatic translation:
Trustpilot_flash_alt
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