User Profile | Casino Guru

Junior Adept

Joya Casino

3 months agoOriginalTranslation

I paid because of the welcome bonus. The bonus was displayed, but nothing worked. I didn't get any real help in the chat either. no idea. My deposit was gone straight away. site works quickly and cleanly. but the bonus system is not for me.

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Joya Casino

3 months ago

Hello franztheuerw

We appreciate you taking the time to share your experience, and We are genuinely sorry for the frustration you encountered with our welcome bonus. That's definitely not the kind of introduction we want for our players.

To make things up to you, We would like to offer you some free credits. It's our way of saying sorry and giving you another shot at the fun without the hiccups. We're keen on turning things around for you.

We totally get that the bonus system has been a bit of a downer, and we're on it! Changes are in the pipeline to make it more player-friendly and straightforward. Your feedback is like gold to us, helping us fine-tune things and create a better experience for everyone.

Thanks for being part of our gaming community, and here's to a much smoother ride ahead!

Warm regards,
Joya Representative

franztheuerw

Junior Adept

Abo Casino

5 months agoOriginalTranslation

I have paid in 34 times so far. I wanted to have something paid out but it didn't work. According to the chat I was verified. payout rejected. you need a new selfie. sent them 3 and all were rejected. In one you can only see 98% of the shoulder, in the other a piece of the little finger is missing. So after 34 deposits, around 1500 euros, I can't say anything positive.

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franztheuerw

Junior Adept

Casino1337

6 months agoOriginalTranslation

great casino. Payout within 2 hours at Skrill. chat, everything is great. If only all casinos were like that. dama is generally very good.

You are in good hands here
hier ist man gut aufgehoben

Playngo is blocked in Austria
playngo ist in österreich gesperrt
Otherwise there is nothing negative on my part
ansonsten gibt es nichts negatives meiner seite aus

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franztheuerw

Junior Adept

Bitdreams Casino

1 year agoOriginalTranslation

games keep crashing. after a few spins, server error or uuuuppps something went wrong. 3 times in chat, always the same blah blah. there is no flow of the game, just pauses and restarts. I wouldn't recommend it

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Bitdreams Casino

1 year ago

Dear Franz,
Thank you for taking the time to leave feedback that will allow us to improve our product and service.

I'm sorry to see that you seem to have had a negative experience when trying to play games on our service.

After reviewing your screenshots, we see that you are using WiFi and your PC is due for Windows updates. Also, you had active background services that could overload your server connection (wifi speed) to our service and games.
Also, your internet speed is very low and we recommend increasing your internet speed to at least 100 Mbts.
You are using "AD blocker", this application can block access to the slot games or crash them as you have experienced.

We recommend you take a few steps before accessing our service to avoid connection problems.
If you are having trouble with the functionality of our service, please try the following steps:
1. Try logging out of your account and logging back in
2. Try another browser: for example Google Chrome (latest version)
3. Try clearing the "cache" of temporary internet files and cookies.
Please note that the website may slow down if you are running multiple programs, downloading large files, sharing an internet connection with other users, have a slow internet connection or have not cleared your browsing history for a while.

Please change your mind about our service as we believe the problem of game errors during your game is your pc site and wifi connection.

Best regards,
Bitdream team

franztheuerw

Junior Adept

PinoCasino

1 year agoOriginalTranslation

paid in for the 6th time today. again only empty spins. 3 free spins with actually zero win. Play n Go does not work in Austria.

unfortunately I didn't have any
hatte ich leider keine

Chat waiting time 15 minutes
Chat Wartezeit 15 Minuten

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PinoCasino

1 year ago

Hey!

Thank you for your review.

Sorry to hear about this negative experience with our casino.
You can send us a letter to contact@pinocasino.com with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

Best regards,
PinoCasino Team.

franztheuerw

Junior Adept

CasiWave Casino

1 year agoOriginalTranslation

disastrous for me too. only empty spins and with the free spins with the bonus always problems with the crediting of the winnings. only minimal wins at fs, but not even that is credited. I've paid a few times, but absolutely nothing. the big bass slots are very strange. I can't recommend it to anyone

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franztheuerw

Junior Adept

Slotozen Casino

1 year agoOriginalTranslation

Registered, paid in, received a welcome bonus with the free spins, I received 2 euros. okay, no problem yet. after that i played down my entire deposit and the 100% bonus with about 350 spins without even mentioning a win of more than one euro and three scatters. So the rtp can certainly not be right in this casino. the bonus conditions alone are a pure rip-off. play somewhere else folks.

many providers
viele anbieter
nice page
schöne seite

almost everything
fast alles

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Slotozen Casino

1 year ago

Dear franztheuerw,
Thanks for sharing your feedback.
We are so sorry to hear you were upset with our Bonus Policies. We have a rule that all bonuses have limits for a maximum withdrawable amount, e.g. x10 the bonus amount for all cash bonuses. Kindly note that you accept our T&C as well as Bonus T&C upon registration. We offer a great deal of generous bonuses to our players, and they come with certain wagering rules. If you prefer to play without any limitations, you are welcome to play with your deposit money only. That way, you won’t have any restrictions such as a bet amount, game choice or winnings amounts. We’d love to have you back with us. Let us know your profile details and we’ll make sure to come up with a nice personal bonus for you to make you feel better.

Best regards,
Slotozen Team

franztheuerw

Junior Adept

Beem Casino

2 years agoOriginalTranslation

have paid 50 euros. a little luck and almost 5000 won. great .... then on payment .... sorry only 10% of the deposit. ok my fault ... not informed. my account has not been verified until today. I was also credited a cashback that was canceled in the same minute. I asked in the chat today ... Answer ... because of the upcoming holidays, not everything can be processed. dear people avoid this side. only hot air ...... lg

this morning my account was deactivated for security reasons. I've never seen it before. i made my experience. nice side, but everything else very negative.

Bruno Casino

2 years agoOriginalTranslation

Hundreds of spins with a single free spin with zero win. was also the same in the sister casinos. have tried all of them. I wasn't able to even begin to meet the bonus conditions for any of them. it's no fun like that

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Bruno Casino

2 years ago

Hello!

Integrity of the game is guaranteed by the manufacturer, it is simply impossible to make changes in the mathematics of the game. The guarantee of honesty is based on the immutability of chance. The sequence of the character output occurs due to the random combination generator. Such a mechanism is part of the gaming platform, so it is impossible to configure it. The casino does not play against the player.

Best Regards,
BrunoCasino Team.