This review examines Bitdreams Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Bitdreams Casino scored a Below average Safety Index of 5.7, which makes it a suboptimal option for most players in terms of fairness and safety. Take a look at our full Bitdreams Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Fairness and safety of Bitdreams Casino
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Bitdreams Casino review, we carefully went through and inspected the Terms and Conditions of Bitdreams Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.
Considering our estimates and the factual data we have collected, Bitdreams Casino appears to be a small to average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Bitdreams Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Taking into account all factors in our review, Bitdreams Casino has scored a Safety Index of 5.7, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Bitdreams Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Bitdreams Casino during our review.
Player complaints about Bitdreams Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 2,664 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Bitdreams Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Bitdreams Casino has a Great User feedback score based on the 31 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Bitdreams Casino company data and licenses
Bitdreams Casino is owned by Blue Beaver N.V., and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Bitdreams Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Win and withdrawal limits, payment options
Bitdreams Casino accepts deposits via 12 payment methods. This includes: VISA, Mastercard, Neosurf, Bitcoin (BTC), Bank transfer, SEPA, Revolut, Ethereum (ETH), Interac, MiFinity, Litecoin (LTC), Ripple (XRP).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 20,000 per month
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Bitdreams Casino.
Language
Website
Customer support
Live chat
English
German
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Bitdreams Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Bitdreams Casino to be good.
Bitdreams Casino slots and casino games
Bitdreams Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows.
Games from 45 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, Evoplay, BGaming, Endorphina, Wazdan, Spinomenal, Booming Games, Belatra Games, Gamebeat, Ela Games, JVL, Platipus, Yolted, Swintt, OctoPlay, Win Fast, Amigo Gaming, Skywind Group, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Live88, OneTouch, Gamzix, 3 Oaks Gaming, Kalamba Games, Zillion Games, TrueLab Games, RAW iGaming, Mascot Gaming, Onlyplay, Hacksaw Gaming, Netgame, Bombay Live, Ruby Play, PGsoft (Pocket Games Soft), Ka Gaming.
Bonuses and codes offered by Bitdreams Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Bitdreams Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Bitdreams Casino bonuses page.
Read more
Read less
Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(12)
Payment methods (12)
Withdrawal limits
per month
€20,000
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Language options
English website
All languages
(2)
All website languages
EnglishGerman
English customer support
All languages
(2)
All customer support languages
EnglishGerman
English live chat
All languages
(2)
All livechat languages
EnglishGerman
Game providers
Show all
(45)
Game providers (45)
CASINO SCREENSHOTS
Positives
Good selection of game providers
Deposits by cryptocurrencies are accepted
Various responsible gaming options available
Negatives
Live chat support is not available 24/7
Just for players from few countries
Limited choice of payment methods
Interesting facts
Monthly withdrawal limit up to 20000€ based on VIP level
Browse all bonuses offered by Bitdreams Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(31)
User reviews of Bitdreams Casino
This is a place to share experience with Bitdreams Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Well, I had this as a poor review but since Blue Beaver NV took over, I've played a number of times on here due to their outstanding bonus offers and their great slot selection with providers set at highest RTP settings. Absolutely no complaints and happy to see a new ownership group improve the casino so much.
Casino Guru you should update your records and give this casino a better rating IMO.
Reputable casino and good VIP managers. Bonuses are very good
I can only recommend this casino!
Ekfkfkdkdkddkdddkdkddkdkdk
Seriöses Casino und gute VIP Manager. Bonusse sind sehr gut
Kann ich nur weiterempfehlen dieses Casino!
Ekfkfkdkdkddkdddkdkddkdkdk
bonus
Bonus
24/7 support
24/7 support
Bitdreams Casino
Dear winklerlarry77, We are pleased to hear that you are satisfied with our products and services. Your positive experience means a lot to us and we are committed to ensuring that you continue to enjoy your time with us.
If you have any comments or feedback about our friendly support team, we encourage you to direct your thoughts to your dedicated account manager, Oliver. We value your input as it helps us improve our services and tailor them to your needs.
Our ultimate goal is to provide our customers with the best possible experience, including exciting bonuses, fantastic gameplay and much more. We are committed to ensuring you have a fantastic time with us and your feedback plays a crucial role in this.
Thank you again for choosing Bitdreams as your gaming destination. We look forward to continuing to provide you with first-class entertainment and service in the future.
We wish you a fantastic time with us! Best regards, Your Bitdreams team
Lieber winklerlarry77, Wir freuen uns zu hören, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind. Ihre positive Erfahrung bedeutet uns sehr viel und wir setzen uns dafür ein, dass Sie Ihre Zeit bei uns weiterhin genießen.
Wenn Sie Kommentare oder Feedback zu unserem freundlichen Support-Team haben, bitten wir Sie, Ihre Gedanken an Ihren engagierten Kundenbetreuer Oliver zu richten. Wir schätzen Ihren Beitrag, da er uns hilft, unsere Dienstleistungen zu verbessern und an Ihre Bedürfnisse anzupassen.
Unser oberstes Ziel ist es, unseren Kunden das bestmögliche Erlebnis zu bieten, einschließlich aufregender Boni, fantastischem Gameplay und vielem mehr. Wir sind bestrebt, sicherzustellen, dass Sie eine fantastische Zeit bei uns haben, und Ihr Feedback spielt dabei eine entscheidende Rolle.
Nochmals vielen Dank, dass Sie sich für Bitdreams als Ihr Gaming-Ziel entschieden haben. Wir freuen uns darauf, Ihnen auch in Zukunft erstklassige Unterhaltung und Service zu bieten.
Wir wünschen Ihnen eine fantastische Zeit bei uns! Beste grüße, Ihr Bitdreams-Team
Great overall casino. Exceptional customer service from all staff. Verification is quick provided you follow directions. Fast payouts once verified. Casino has a big game selection from all major providers. I have played for 6 months here and have nothing bad to say. Very enjoyable. Ill update review at 1 year.
Loyalty program
Popular game providers
fast payouts
Excellent customer service
Not applicable
None so far
Bitdreams Casino
Hi dustbedard486, We would like to thank you very much for your feedback and hope you are doing well! It is really great to hear that you are happy with our services. This is very important to us. He is great :)
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Playing at Bitdreams has been a great experience. Large selection of games, multiple ways to deposit or withdrawal plus incredible customer service. My VIP manager brightened up my Easter weekend with a $60 non deposit bonus just to show me his appreciation for my continued loyalty at playing at this casino. Sure was a great way to start my weekend. Overall I would recommend Bitdreams as a trustworthy casino that I am certain you will enjoy.
Great customer service
Bitdreams Casino
Hi Ehjax78, We would like to thank you very much for your feedback and hope you are doing well! It is really great to hear that you are happy with VIP's services. This is very important to us. He is great :)
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Meloue_1999
Unregistered user
• 1 year ago
The agent Oliver is really the best. He responds perfectly to my questions, my requests and this quite quickly.
Bitdreams Casino
Hi Meloue_1999, We would like to thank you very much for your feedback and hope you are doing well! It is really great to hear that you are happy with Oliver's services. This is very important to us. He is great :)
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Been playing casinos for years and bitdreams is my all time favorite.
Large variety of slots and live games. Very quick livesupport. Quick verification and cash outs/deposits with multiple options.
Withdrawls
Bitdreams Casino
Dear Iqbremz, We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us. We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
jennyflax89
Unregistered user
• 1 year ago
I'm happy with the casino, I've won quite a bit and there have never been any problems and if so, the customer service has always explained it well and it could be solved ;) I can only recommend Bitdreams
Ich bin dem Casino zufrieden,habe schon so einiges Gewonnen und es gab noch nie Probleme und wenn dann hat es der Kundendienst immer gut erklärt und es könnte gelöst werden ;) ich kann Bitdreams nur empfehlen
There are always good bonuses
Gute Bonis gibt es auch immer
Bitdreams Casino
Dear jennyflax89,
We would like to thank you for your positive feedback. It's nice to hear that you're satisfied with our products and services - it's very important to us! 😍
We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment.
We would like to take this opportunity and wish you the best of luck on your further journey with us.
With best wishes, Bitdreams team
Liebe jennyflax89,
Wir möchten uns für Ihr positives Feedback bedanken. Es ist schön zu hören, dass Sie mit unseren Produkten und Dienstleistungen zufrieden sind – das ist uns sehr wichtig! 😍
Wir tun unser Bestes, um unsere Kunden unter anderem mit Bonusangeboten und Zufriedenheit mit dem Gameplay zufrieden zu stellen. Unser Ziel ist Ihre Unterhaltung.
Wir möchten diese Gelegenheit nutzen und wünschen Ihnen viel Glück auf Ihrem weiteren Weg mit uns.
games keep crashing. after a few spins, server error or uuuuppps something went wrong. 3 times in chat, always the same blah blah. there is no flow of the game, just pauses and restarts. I wouldn't recommend it
spiele stürzen andauernd ab. nach ein paar spins, server errror oder uuuuppps da ist was schiefgegangen. 3 mal im chat, immer das gleiche bla bla. es gibt keinen spielfluss, nur unterbrechungen und neustart. würde ich nicht weiter empfehlen
Bitdreams Casino
Dear Franz, Thank you for taking the time to leave feedback that will allow us to improve our product and service.
I'm sorry to see that you seem to have had a negative experience when trying to play games on our service.
After reviewing your screenshots, we see that you are using WiFi and your PC is due for Windows updates. Also, you had active background services that could overload your server connection (wifi speed) to our service and games. Also, your internet speed is very low and we recommend increasing your internet speed to at least 100 Mbts. You are using "AD blocker", this application can block access to the slot games or crash them as you have experienced.
We recommend you take a few steps before accessing our service to avoid connection problems. If you are having trouble with the functionality of our service, please try the following steps: 1. Try logging out of your account and logging back in 2. Try another browser: for example Google Chrome (latest version) 3. Try clearing the "cache" of temporary internet files and cookies. Please note that the website may slow down if you are running multiple programs, downloading large files, sharing an internet connection with other users, have a slow internet connection or have not cleared your browsing history for a while.
Please change your mind about our service as we believe the problem of game errors during your game is your pc site and wifi connection.
Best regards, Bitdream team
Lieber Franz, Vielen Dank, dass Sie sich die Zeit genommen haben, Feedback zu hinterlassen, mit dem wir unser Produkt und unseren Service verbessern können.
Es tut mir leid zu sehen, dass Sie anscheinend eine negative Erfahrung gemacht haben, als Sie versucht haben, Spiele in unserem Dienst zu spielen.
Nach Überprüfung Ihrer Screenshots haben wir festgestellt, dass Sie WLAN verwenden und für Ihren PC Windows-Updates anstehen. Außerdem hatten Sie aktive Hintergrunddienste, die Ihre Serververbindung (WLAN-Geschwindigkeit) zu unserem Dienst und unseren Spielen überlasten könnten. Außerdem ist Ihre Internetgeschwindigkeit sehr niedrig und wir empfehlen, Ihre Internetgeschwindigkeit auf mindestens 100 Mbts zu erhöhen. Sie verwenden "AD-Blocker", diese Anwendung kann den Zugriff auf die Slot-Spiele blockieren oder sie zum Absturz bringen, wie Sie es erlebt haben.
Wir empfehlen Ihnen, einige Schritte zu unternehmen, bevor Sie auf unseren Dienst zugreifen, um Verbindungsprobleme zu vermeiden. Wenn Sie Probleme mit der Funktionalität unseres Dienstes haben, versuchen Sie bitte die folgenden Schritte: 1. Versuchen Sie, sich von Ihrem Konto abzumelden und erneut anzumelden 2. Versuchen Sie einen anderen Browser: zum Beispiel Google Chrome (neueste Version) 3. Versuchen Sie, den "Cache" von temporären Internetdateien und Cookies zu löschen. Bitte beachten Sie, dass die Website langsamer werden kann, wenn Sie mehrere Programme ausführen, große Dateien herunterladen, eine Internetverbindung mit anderen Benutzern teilen, eine langsame Internetverbindung haben oder Ihren Browserverlauf für eine Weile nicht gelöscht haben.
Bitte ändern Sie Ihre Meinung zu unserem Service, da wir glauben, dass das Problem von Spielfehlern während Ihres Spiels Ihre PC-Site und WLAN-Verbindung ist.
Deposited around EUR 100, rolled it over without bonuses / promotions, made a profit, requested withdrawal of the initial deposit.
During the KYC verification procedure I was asked to upload a selfie 5 times, because my elbow was not fully visible / my arm was not fully visible - it was kind of humiliating and ridiculous. Especially given the fact, that on the KYC section of the site this requirement is not clearly stated.
During the KYC procedure you have to be proactive and ask customer service to check if all the documents are uploaded - if you do not do so, they will reject your documents in order to prolong the withdrawal process.
After the KYC was complete my withdrawal of EUR ~100 was processed after 13 days. This is way too long and I perceive that - given the complaints filed by the clients on casinoguru - as a way to prolong the withdrawal process, so that the customer cancels them and loses the money :)
The "Responsible gaming" option is not clearly visible - you have to scroll the site, enter the "Responsible gaming section" at the bottom, read the section, and click on a small link in order to set deposit limits, cool-off periods etc.
Finally, the customer service is not helpful - when I asked several times about my withdrawal, I was given the same copy-paste formulas like "The financial department needs more time" "I am sorry to hear that. Please be patient" and so on.
My withdrawal was finally processed, but I decided to close the account permanently and self-exclude myself. I don't know if my case was an edge case (probably not), but if this is a standard practice from their side - I definitely do not recommend playing in this casino.
Regards :)
wide variety of games and providers
the verification takes a lot of time (and patience)
they do not state clearly on site what do they require during the KYC process
withdrawal process - waited 14 days for the withdrawal
customer service is friendly, but they copy-paste standard formulas
Bitdreams Casino
Hey,
Thank you for taking the time to leave some feedback which we can use to improve our product and service.
I'm sad to see that it appears you had a negative experience while trying to verify your account and withdraw your winnings. I understand the KYC process can be frustrating at times but it is a legal requirement as part of our licence. I will look into the scenarios you mentioned with regards the selfie and so on to see what happened here and how that element can be improved. I will also work with the team to improve the information on site so customers will better understand what is required.
I understand your account is already self excluded based on your response but in order to review this in more detail would you be able to email us at support@bitdreams.com with the email used on your Bitdreams account. You can title the email 'Casino Guru Follow Up' and mention in the email this is for the attention of Oliver the Customer Relationship Manager.
With your account information I will be able to fully review everything and take the necessary steps.
Again thank you for the feedback.
Oliver.
Detonator777
Unregistered user
• 1 year ago
I won €28,167.52 and then the problems started. In the course of the verification process, the bank statements wanted, which was not a problem. I said several times that in Germany you will only receive them at the end of the month and that I will forward them to the casino immediately.
Then the shock today.
My account and €28,000 were simply deactivated. I'm devastated as I thought I finally found a reputable online casino.
Ich habe 28.167,52€ gewonnen und dann fingen die Probleme an. Im Zuge des Verifizierungsprozesses wollten die Kontoauszüge haben, was kein Problem war. Ich teilte mehrmals mit, dass man diese in Deutschland erst am Ende des Monats erhält und ich diese umgehend an das Casino weiterleiten werde.
Heute dann der Schock.
Mein Konto samt 28.000€ wurden einfach deaktiviert. Ich bin am Boden zerstört, da ich dachte endlich ein seriöses Online-Casino gefunden zu haben.
Bitdreams Casino
Hey!
Sorry to hear you have had a negative experience with us. In order to investigate could you please reach out to customer support and reference this review and we'll be able to then identify your account and rectify any issues.
Sadly the casino doesnt accept in the KYC process, if you blacken anything from your bank statement, even if its only your bank balance. Hence they have sensitive informations about you and about transactions you make with third parties. So make sure you are willing to give those information to them before you make a deposit or an account. When confronted, the Chat told me that they need to make sure, that the money wasnt transfered back to my account, which is an odd reason in my oppinion. Unfortunately I will not get my money from this site, because Im not willing to give them those informations, since I dont know why they want it and what they will do with it.
dubious KYC methods
Bitdreams Casino
Dear Fribo, I am sorry to hear that you are dissatisfied with the service you have received here at Bitdreams. We appreciate that you took the time to provide us with your feedback. I am sorry to hear that your experience with our casino so far was not as you expected. I hope the bellow explanation will dispel your doubts and you will change your feedback.
We would like to inform you that documents verification is our standard verification procedure accepted by account holders due to registration. By registering the account, the customer is obliged to accept the Bitdreams Terms & Conditions and also to provide us with copies of the required documents if asked by the security department. It is of paramount importance to us that gaming is comfortable and does not cause harm. As Responsible Gambling Ambassadors, we do verification to check if the level of playing meets your financial situation.
Bitdreams reserves the right to request additional information and documentation from any user, if such evidence is required to fulfill other legal obligations. Getting to know our customers also assists us in ensuring that we are fully compliant with all applicable laws and regulatory demands.
We can assure you that, as soon as the documents have been processed our relevant department inform the user immediately about the verification process status.
If your case has still pending status, please do not hesitate to contact us at support@bitdreams.com. We will be more than happy to support you!
one of the best casinos I've ever played..verification confirmed 10 minutes after sending the documents and withdrawal arrived in my account, after only 1 hour after making the request!I recommend anyone to play there..there are few online casinos like this reliable..
Bitdreams Casino
Dear MARCUS101010, We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us. We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Hermanstar
Unregistered user
• 2 years ago
Quite new to casino online. Deposits were easy and many options, and love how many games to choose from! Customer care does feel a bit robotic though:)
Love how easy it was to register and fund my account. Once I got my account verified, the withdrawal process was quite quick too
Bitdreams Casino
Dear Hermanstar, We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us. We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
useless don't play here useless don't play here useless don't play here
värdelös spela inte härvärdelös spela inte härvärdelös spela inte här
worthless don't play here
värdelös spela inte här
worthless don't play here
värdelös spela inte här
Bitdreams Casino
Dear maroun2021, We appreciate that you took the time to provide us with your feedback.
We are sorry to hear that your experience with our casino so far was not as you expected. Should you wish to discuss your gaming experience with us in more detail then feel free to contact us either via the live chat service or simply send us an email via support@bitdreams.com.
We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for.
played in this casino for a long time - and finally won a high four-digit amount. Documents sent - verification was completed and confirmed within 10 minutes. Payout requested - 24 hours later in the chat (I have to use a translator tool for this, although German support is advertised here) asked when the payout will be processed - after all, the website advertises lightning-fast payouts - the answer: I should be patient, it goes in order. It will be processed in a few hours. 48 hours later two emails sent - these have not been answered until today. So back into the chat - took the translator tool - and asked when the payout would be processed. Answer: always in order - due to the large number of payments, I cannot be told when mine will be processed. Save yourself the email writing - these will not be answered anyway. Stay away from this casino - more appearances than reality - should you still pay out, the paths will separate here .... Pity …. I really thought they had potential...
I have now officially complained to the offered ADR and hope that this will do something.
lange in diesem Casino gespielt - und endlich einen hohen vier stelligen Betrag gewonnen. Dokumente geschickt - Verifizierung war innerhalb 10 Minuten abgeschlossen und bestätigt. Auszahlung beantragt - 24 Stunden später im Chat ( ich muss dafür ein Übersetzer- Tool nehmen, obwohl hier mit deutschem Support geworben wird ) nachgefragt, wann dann die Auszahlung bearbeitet werde - man werbe schließlich auf der Website mit blitzschnellen Auszahlungen - die Antwort: ich solle mich gedulden, es geht der Reihe nach. In ein paar Stunden wird diese bearbeitet. 48 Stunden später zwei Emails gesendet - diese wurden bis heute nicht beantwortet. Also wieder rein in den Chat - übersetzerTool genommen - und gefragt wann die Auszahlung bearbeitet wird. Antwort: immer der Reihe nach - aufgrund der vielen Auszahlungen kann man mir nicht sagen, wann meins bearbeitet wird. Spart Euch das Email Schreiben - diese werden eh nicht beantwortet. Finger weg von diesem Casino - mehr Schein als Sein - sollten sie doch noch auszahlen, werden sich hier die Wege trennen …. Schade …. ich hab echt gedacht, sie hätten Potenzial …
Ich habe mich nun offiziell beim angebotenen ADR beschwert und hoffe, das diese etwas bewirken.
quick verification process
schneller Verifizierungsprozess
Support - Chat in English only
Support - Chat nur auf Englisch
Emails are not answered
Emails werden nicht beantwortet
Withdrawals are not processed
Auszahlungen werden nicht bearbeitet
Bitdreams Casino
Dear kbbysyv44v, Thank you for your honest review, your feedback is important to us and allows us to improve. We are sorry to hear that your experience at our casino has not met your expectations.
Thank you for providing feedback on the verification process and for rating our customer support. We sincerely apologize for any inconvenience caused by not receiving support in German. We try to ensure that customers always have such an opportunity, but due to a large number of German chats, this is not always possible. We aim to process users' withdrawal requests within a few hours. Please note that payouts may be delayed on weekends. We believe that after completing the verification process, your winnings will be approved and sent to you :) Congratulations on your winnings!
We value your feedback and do our best to provide our players with the support and entertainment they are looking for. We encourage you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will be happy to help you.
With best wishes, Bitdreams team
Lieber kbbysyv44v, Vielen Dank für Ihre ehrliche Bewertung, Ihr Feedback ist uns wichtig, durch das wir uns nur verbessern können. Es tut uns leid zu hören, dass Ihre Erfahrungen mit unserem Casino bisher nicht Ihren Erwartungen entsprachen.
Vielen Dank für das Feedback zum Verifizierungsprozess und für die Bewertung unseres Kundensupports. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die dadurch entstehen, dass Sie keinen Support auf Deutsch erhalten. Wir versuchen sicherzustellen, dass Kunden immer eine solche Möglichkeit haben, aber aufgrund einer großen Anzahl von deutschen Chats ist dies nicht immer möglich. Wir sind bestrebt, die Auszahlungsanträge der Benutzer innerhalb weniger Stunden zu bearbeiten. Bitte beachten Sie, dass Auszahlungen am Wochenende mit Verzögerung erfolgen können. Wir glauben, dass Ihre Gewinne nach Abschluss des Verifizierungsprozesses genehmigt und an Sie gesendet werden :) Herzlichen Glückwunsch zu Ihren Gewinnen!
Wir schätzen Ihr Feedback und tun unser Bestes, um unseren Spielern die Unterstützung und Unterhaltung zu bieten, nach der sie suchen. Wir bitten Sie, unseren freundlichen Support per E-Mail (support@bitdreams.com) oder Live-Chat zu kontaktieren. Wir können Ihnen versichern, dass wir Ihnen gerne behilflich sein werden.
Rick is helpful , but the friday free spins sucks. i won 300 dollars and they cut my winnings to 75, cause their system says after I won and spoke to one of the representative that my maximum allowed winnings is 75 dollars, which is so unfair and unusual. i have lots of accounts online and if I won on the free games, whatever I won, i won, it just that i can not withdraw it right away because the bonus points still active, but from 300 to 75 , thats unfair and unusual, i will never play this website again and yes, ill copy paste this review and post it multiple times.. thanks and goo d riddance.
Bitdreams Casino
Dear eddusanjuan, Thank you for your honest review, your feedback is important to us by which we can only improve. We are sorry to hear that your experience with our casino so far was not as you expected. Your priceless feedback regarding the Friday offer will be forwarded to the appropriate department in order to improve your gaming journey. Unfortunately, at the moment, winnings from the free spins offer are with max win applied. A max Win on a Bonus or Free Spins means that once you have completed your wagering requirements on the Bonus or Free Spin winnings, the max amount that will be converted to Cash is capped at the Max Win. Once you completed the wagering requirements, all bonus balance above the max win was removed and you got the max win amount credited in cash.
We advise that before opting in for the particular offer you will check detailed terms and conditions if there is information about limited winnings. We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for. We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
Signed up, deposited and after a few hours of play, got a 1,500 x multi. Deposited €40 and paid out a total of €700. Verification worked within 10 minutes. From the slots everything is there what you could wish for. Design and handling 9/10. Was definitely very lucky but it is 100% possible to get something out of it in contrast to the other casinos.
Angemeldet, eingezahlt und nach ein paar Stunden spielen einen 1.500 x Multi rausgeholt. Habe 40€ eingezahlt und insgesamt 700 ausbezahlt. Verifizierung hat innerhalb von 10 Minuten geklappt. Von den Slots her alles da was man sich nur wünschen kann. Design und Handhabung 9/10. Hatte bestimmt sehr viel Glück aber es ist 100% möglich da was raus zu holen im Gegensatz zu den anderen Casinos.
Lots of slots
Viele Slots
Fast verification
Schnelle Verification
Bitdreams Casino
Dear Glebli, We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us. We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Jordocro
Unregistered user
• 2 years ago
absoultly shocking takes nearly12 hours to tell me i am still in a que for a withdrawal i have never known anything liek it when it comes to BTC casinos BTC withdrawl is instant.?? with any other website i use and these are just beyond a joke now?
NONE there really bad
NONE there really bad
NONE there really bad
NONE there really bad
EVERYTHING
Bitdreams Casino
Dear Jordocro, Thank you for your honest review, your feedback is important to us by which we can only improve. We are sorry to hear that your experience with our casino so far was not as you expected.
We do apologise for the long processing time with the withdrawal of your winnings. We are always doing our best to proceed with users' withdrawals as fast as possible. Please note that withdrawals over certain amounts may require longer processing times, and international financial regulations may require us to request proof of identification.
We recommend that you will send us an email and we will check internally how we can speed up this process for you. Our friendly and knowledgeable support is always ready to help and provide you with information about the status of your transaction.
We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for. We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
Played two deposits of €100 each with a welcome bonus. I had never lost €200 so quickly, in any online casino like in Bitdreams, that's an absolute cheek. You have no chance of winning, you can only click down your credit and that with every slot! And the best thing is, of course, the chat support is not available, what a miracle. I advise everyone against this casino, rather go out with the family with the money, you get a lot more out of it. Was a lesson for me too
Zwei Einzahlungen zu je 100€ mit Willkommensbonus gespielt. So schnell hatte ich noch nie 200€ verloren, in keinem Online Casino wie in Bitdreams, das ist eine absolute Frechheit. Man hat kein Chance auf einen Gewinn, man darf sein Guthaben nur runter klicken und das bei jeder Slot!! Und das beste ist, der Chat support natürlich nicht erreichbar, was für ein Wunder. Ich rate jeden von diesem Casino ab, geht lieber mit dem Geld mit der Familie schön aus, hat man viel mehr davon. War mir auch eine Lehre
there is nothing
es gibt nichts
Bitdreams Casino
Dear Aviel75, Thank you for your honest review, your feedback is important to us by which we can only improve. We are sorry to hear that your experience with our casino so far was not as you expected.
Firstly, we would like to apologise that you did not have a chance to contact our friendly customer support on live chat. Due to the large numbers of chats that we have daily, there might be small delays in connecting with real support, but you can always send us your queries via e-mail.
We are really sorry to read that you haven't won anything lately. With gambling there are always two possible outcomes: Either you are lucky or you're not. We are really sorry to hear that you have been rather unlucky recently. You should never play just for the money but rather for entertainment purposes.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
The casino offers a wide variety of games which I usually look for. I like the design of the website is user-friendly and inspired. Big up for the crypto deposit options! I will definitely come back to play more. 100% recommend!
user friendly design
big variety of games
multi currency casino
various payment methods accepted
Bitdreams Casino
Dear Ester_Svensson, We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us. We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Ashton7
Unregistered user
• 2 years ago
Found this casino when I was looking for casinos accepting cryptocurrencies. The space themed design of the casino is brilliant. I liked it a lot. There are a lot of different providers I've never heard of before, so it was fun to try something new. They surely need to improve the live chat. Pretty slow to connect with a chat support agent.
Bitdreams Casino
Dear Ashton7,
Thank you for taking the time to leave a sincere review!
It is really great to hear that you are happy with our products and services. This is very important to us. We would like to apologise that you have had a negative experience to contact our friendly customer support on live chat. Due to the large numbers of chats that we have daily, there might be small delays in connecting with real support, but you can always send us your queries via e-mail. We value your opinion by which we can only orient ourselves and keep improving. We stand for providing cutting-edge customer support with a dedicated team of agents so are enthused to assist you in any regard.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Fantastic casino for Bitcoin depositors :) The best online Casino with great slots machines that just feels like you are at a physical casino. Their help chat function is very responsive and the officials make sure they deal with your query. They have by far the fastest payment system when you withdraw. Overall I give this Casino 10/10 ..there is nothing to fault them
FAST WITHDRAWALS
FRIENDLY SUPPORT
Bitdreams Casino
Dear shakal24, We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Very good casino! Bitdreams is my new favorite casino, I found here many games and payment options, and nice design.
Definitely recommend it!
Lots of games
Payments methods and fast withdrawals
Customer support really fast
Nice design
Bitdreams Casino
Dear ElizabethRichardson,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Good and clear bonus structure, casino search functions works well and i can find all my favorite games at Bitdreams. Important that i can deposit with my card or bank, and deposits are instant. Withdrawal process is easy and transfer was processed within short period of time. i play here occasionally, and never had any issues with games, Live chat or payments.
Design is attractive
Payment Methods availability
Casino game selection
easy site navigation
bonus structure
none, i dont have any
Bitdreams Casino
Dear Theissen,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Aliampat
Unregistered user
• 2 years ago
Superb! I have been playing here for the past couple of months. I especially enjoyed the huge variety of games they have.
huge selection of casino games
large choice of payment methods
great customer service
Bitdreams Casino
Dear Aliampat,
We would like to thank you very much for your feedback and hope you are doing well! Such feedback nourishes our day.😍 It is really great to hear that you are happy with our products and services.
The satisfaction of our customers is extremely important to us. Our goal is your entertainment and your feedback is valued :)
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Ablefte
Unregistered user
• 2 years ago
Great Casino Experience! Really enjoyed playing here and following the galactic journey
Fast pay-outs
Loads of games
Accept Crypto
Bitdreams Casino
Dear Ablefte,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Angi1990
Unregistered user
• 2 years ago
Absolutely bad casino! Lead fraudulent strategies with the welcome bonus! Means you get your 100 percent bonus immediately and the free spins are distributed in 5 days a 20 pieces, now comes the hack you must not delete the bonus from the 100 percent even if you already have the money has lost! With the money from the free spins that you get daily, you then have to create the wager from the 100 percent plus the wager from the free spins Absolutely impossible!!!!!!! I can only warn everyone here to deposit only one cent! Design is also an absolute disaster, full screen mode not possible on mobile!
Absolut schlechtes casino !Führen betrügerische Strategien mit den Willkommens bonus!Bedeutet man bekommt seine100 Prozent bonus sofort und die freispiele in 5 Tage a 20 stück verteilt ,jetzt kommt der hacken man darf den bonus von den 100 Prozent nicht löschen auch wenn man das Geld schon verloren hat!Mit dem Geld aus den freispielen die man täglich bekommt muss man dann den wager aus dem 100 Prozent schaffen plus den wager von den freispielen Absolut unmöglich!!!!!!!Ich kann nur jeden warnen hier nur einen Cent einzuzahlen!Das Design ist auch eine absolute Katastrophe, vollbildmodus auf dem Handy nicht möglich!
Nothing positive
Gibt nix positives
Bad design
Schlechtes Design
Fraudulent lure offers
Betrügerische lockangebote
Bad support with mega long waiting times
Schlechter Support mit mega langen Wartezeiten
Don't ever play there if you read this you will only have problems
Spielt dort niemals wenn ihr das lest wird nur Probleme geben
Bitdreams Casino
Dear Angi1990, We appreciate that you took the time to provide us with your feedback. We are sorry to hear that your experience with our casino so far was not as you expected.
We do value our customers' feedback and we are doing our best to provide the support and entertainment our players are looking for. We would like to inform you that we are a licensed provider and that all of our welcome bonus offer terms and conditions are transparently published to the users. By opting in for the offer user should read the terms and conditions of the promotion before is taking part in it. Always player is deciding if will play with a bonus or without. Furthermore, it is not possible to guarantee a profit in the casino. All games of chance involve a risk, which the customer is of course aware of.
Your priceless tips about the bonus wagering requirements and service mobile version design will be forwarded to the appropriate department in order to improve your gaming journey. Our goal is your entertainment and your feedback is valued :)
If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.
We would like to take this opportunity and we wish you the best of luck with your future journey with us.
Kind Regards, Bitdreams Team
Safety Index explained
Safety Index of Bitdreams Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bitdreams Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.7/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
