Bitdreams Casino Review

Show company details

Payment methods

Show all (27)

Withdrawal limits

per month

€20,000

per week

€5,000

Owner Hollycorn N.V.

Established 2021

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews30Safety Index explainedDiscussion5Payment methods27

Recommended casinos for you

1.Drake Casino

Guru choice

2.BC.Game Casino

Play in crypto possible

3.Spinfinity Casino

Great customer support

4.El Royale Casino

Live chat available 24/7

Bitdreams Casino Review

We've thoroughly reviewed Bitdreams Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Bitdreams Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 2,664 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Warning: Bitdreams Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

As we already mentioned, Bitdreams Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (27)

Withdrawal limits

per month

€20,000

per week

€5,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers
Show all (87)
Game providers (87)

CASINO SCREENSHOTS

Positives

Multiple currencies in one account
Deposits by cryptocurrencies are accepted
Huge selection of game providers
Nice website

Negatives

Just for players from few countries
Deposits via Neteller, Skrill or Paysafecard cannot claim Welcome Bonus
Not all payment methods are available for all countries

Interesting facts

Medium sized international casino
The maximum amount that can be withdrawn at once is 10x the player's deposits

Author & Guarantor: Kristina Underwood Last updated: 26 Sep 2023 Anything incorrect or missing? Let me know

Bitdreams Casino bonuses

Browse all bonuses offered by Bitdreams Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Bitdreams Casino

This is a place to share experience with Bitdreams Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 30 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Slottys

Junior Apprentice

• 1 month ago

Terrible site. I deposited using an emailed bonus code that promised 100% match up to .06 ETH which is approximately 300 CAD. I deposited around. .019 ETH which is just over 100cad. Bonus was not added. Spoke to support they said min. deposit is .02 ETH which is $150 CAD. The bonus did not come with a min. deposit rule in it's terms and all other bonuses on the site are $20 minimum deposit. So whatever I asked them to add my WELCOME2 bonus they said min. deposit is .02 ETH for that too which again is over 100CAD. So that's complete b.s. I got tired of waiting and listening to supports baloney so I played my funds ran it up to 2.5x my deposit and tried to withdrawal. Minimum withdrawal is .12 ETH which is a joke that's over 600CAD. I'd steer very clear of this bullshit.

Bonus lies
Ridiculous withdrawal limits for crypto
Slow support

Bitdreams Casino

Dear Slottys,

We sincerely apologize for the negative experience you encountered while using our platform. At Bitdreams, we strive to provide our users with professional and knowledgeable support at all times, and we regret any inconvenience you may have experienced.

Upon reviewing your case, we found that you received a first welcome bonus and spins successfully. However, for your second deposit, it appears that you did not fulfill the terms and conditions as you deposited less than the minimum deposit requirement for the currency used. Additionally, you did not apply the mandatory bonus code for the second welcome offer.

We acknowledge that our support team correctly informed you of the minimum deposit requirement for both the bonus and the welcome offer. We understand your frustration, but please note that the terms and conditions regarding minimum deposits are clearly outlined to ensure transparency and fairness for all users.

Regarding your withdrawal attempt, we apologize for any confusion regarding the minimum withdrawal amount. Our team is committed to providing accurate information and assistance to our users, and we regret any misunderstanding that may have occurred.

We genuinely value your feedback and take it seriously. We aim to continuously improve our services, and we hope that you will reconsider your experience with Bitdreams in the future. If you have any further questions or concerns, please don't hesitate to contact us.

Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.

Best regards,
Bitdreams Team

winklerlarry77

Visitor

• 7 months ago

Reputable casino and good VIP managers. Bonuses are very good

I can only recommend this casino!

Ekfkfkdkdkddkdddkdkddkdkdk

bonus
Bonus

24/7 support
24/7 support

Bitdreams Casino

Dear winklerlarry77,
We are pleased to hear that you are satisfied with our products and services. Your positive experience means a lot to us and we are committed to ensuring that you continue to enjoy your time with us.

If you have any comments or feedback about our friendly support team, we encourage you to direct your thoughts to your dedicated account manager, Oliver. We value your input as it helps us improve our services and tailor them to your needs.

Our ultimate goal is to provide our customers with the best possible experience, including exciting bonuses, fantastic gameplay and much more. We are committed to ensuring you have a fantastic time with us and your feedback plays a crucial role in this.

Thank you again for choosing Bitdreams as your gaming destination. We look forward to continuing to provide you with first-class entertainment and service in the future.

We wish you a fantastic time with us!
Best regards,
Your Bitdreams team

dustbedard486

Visitor

• 1 year ago

Great overall casino. Exceptional customer service from all staff. Verification is quick provided you follow directions. Fast payouts once verified. Casino has a big game selection from all major providers. I have played for 6 months here and have nothing bad to say. Very enjoyable. Ill update review at 1 year.

Loyalty program
Popular game providers
fast payouts
Excellent customer service

Not applicable
None so far

Bitdreams Casino

Hi dustbedard486,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our services. This is very important to us. He is great :)

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Ehjax78

Novice

• 1 year ago

Playing at Bitdreams has been a great experience. Large selection of games, multiple ways to deposit or withdrawal plus incredible customer service. My VIP manager brightened up my Easter weekend with a $60 non deposit bonus just to show me his appreciation for my continued loyalty at playing at this casino. Sure was a great way to start my weekend. Overall I would recommend Bitdreams as a trustworthy casino that I am certain you will enjoy.

Great customer service

Bitdreams Casino

Hi Ehjax78,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with VIP's services. This is very important to us. He is great :)

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Meloue_1999

Unregistered user

• 1 year ago

The agent Oliver is really the best.
He responds perfectly to my questions, my requests and this quite quickly.

Bitdreams Casino

Hi Meloue_1999,
We would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with Oliver's services. This is very important to us. He is great :)

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Iqbremz

Visitor

• 1 year ago

Been playing casinos for years and bitdreams is my all time favorite.

Large variety of slots and live games.
Very quick livesupport. Quick verification and cash outs/deposits with multiple options.

Withdrawls

Bitdreams Casino

Dear Iqbremz,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

candy22

Novice

• 1 year ago

I am also satisfied here and cannot understand the partly bad reviews.

I had no problems with the verification and it was all done in a few hours.

Fast payouts and friendly support including short response times.

Good choice
Gute Auswahl
Friendly support
Freundlicher Support
Fast payout within hours
schnelle Auszahlung innerhalb Stundenn

Bitdreams Casino

dear candy22,

We would like to thank you for your positive feedback. It's nice to hear that you're satisfied with our products and services - it's very important to us! 😍

We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment.

We would like to take this opportunity and wish you the best of luck on your further journey with us.

With best wishes,
Bitdreams team

jennyflax89

Unregistered user

• 1 year ago

I'm happy with the casino, I've won quite a bit and there have never been any problems and if so, the customer service has always explained it well and it could be solved ;) I can only recommend Bitdreams

There are always good bonuses
Gute Bonis gibt es auch immer

Bitdreams Casino

Dear jennyflax89,

We would like to thank you for your positive feedback. It's nice to hear that you're satisfied with our products and services - it's very important to us! 😍

We do our best to please our customers with bonus offers and gameplay satisfaction, among other things. Our goal is your entertainment.

We would like to take this opportunity and wish you the best of luck on your further journey with us.

With best wishes,
Bitdreams team

franztheuerw

Junior Adept

• 1 year ago

games keep crashing. after a few spins, server error or uuuuppps something went wrong. 3 times in chat, always the same blah blah. there is no flow of the game, just pauses and restarts. I wouldn't recommend it

Bitdreams Casino

Dear Franz,
Thank you for taking the time to leave feedback that will allow us to improve our product and service.

I'm sorry to see that you seem to have had a negative experience when trying to play games on our service.

After reviewing your screenshots, we see that you are using WiFi and your PC is due for Windows updates. Also, you had active background services that could overload your server connection (wifi speed) to our service and games.
Also, your internet speed is very low and we recommend increasing your internet speed to at least 100 Mbts.
You are using "AD blocker", this application can block access to the slot games or crash them as you have experienced.

We recommend you take a few steps before accessing our service to avoid connection problems.
If you are having trouble with the functionality of our service, please try the following steps:
1. Try logging out of your account and logging back in
2. Try another browser: for example Google Chrome (latest version)
3. Try clearing the "cache" of temporary internet files and cookies.
Please note that the website may slow down if you are running multiple programs, downloading large files, sharing an internet connection with other users, have a slow internet connection or have not cleared your browsing history for a while.

Please change your mind about our service as we believe the problem of game errors during your game is your pc site and wifi connection.

Best regards,
Bitdream team

dissatisfied.user

Novice

• 1 year ago

My experience with this casino was bad.

Deposited around EUR 100, rolled it over without bonuses / promotions, made a profit, requested withdrawal of the initial deposit.

During the KYC verification procedure I was asked to upload a selfie 5 times, because my elbow was not fully visible / my arm was not fully visible - it was kind of humiliating and ridiculous. Especially given the fact, that on the KYC section of the site this requirement is not clearly stated.

During the KYC procedure you have to be proactive and ask customer service to check if all the documents are uploaded - if you do not do so, they will reject your documents in order to prolong the withdrawal process.

After the KYC was complete my withdrawal of EUR ~100 was processed after 13 days. This is way too long and I perceive that - given the complaints filed by the clients on casinoguru - as a way to prolong the withdrawal process, so that the customer cancels them and loses the money :)

The "Responsible gaming" option is not clearly visible - you have to scroll the site, enter the "Responsible gaming section" at the bottom, read the section, and click on a small link in order to set deposit limits, cool-off periods etc.

Finally, the customer service is not helpful - when I asked several times about my withdrawal, I was given the same copy-paste formulas like "The financial department needs more time" "I am sorry to hear that. Please be patient" and so on.

My withdrawal was finally processed, but I decided to close the account permanently and self-exclude myself. I don't know if my case was an edge case (probably not), but if this is a standard practice from their side - I definitely do not recommend playing in this casino.

Regards :)

wide variety of games and providers

the verification takes a lot of time (and patience)
they do not state clearly on site what do they require during the KYC process
withdrawal process - waited 14 days for the withdrawal
customer service is friendly, but they copy-paste standard formulas

Bitdreams Casino

Hey,

Thank you for taking the time to leave some feedback which we can use to improve our product and service.

I'm sad to see that it appears you had a negative experience while trying to verify your account and withdraw your winnings. I understand the KYC process can be frustrating at times but it is a legal requirement as part of our licence. I will look into the scenarios you mentioned with regards the selfie and so on to see what happened here and how that element can be improved. I will also work with the team to improve the information on site so customers will better understand what is required.

I understand your account is already self excluded based on your response but in order to review this in more detail would you be able to email us at support@bitdreams.com with the email used on your Bitdreams account. You can title the email 'Casino Guru Follow Up' and mention in the email this is for the attention of Oliver the Customer Relationship Manager.

With your account information I will be able to fully review everything and take the necessary steps.

Again thank you for the feedback.

Oliver.

Detonator777

Unregistered user

• 1 year ago

I won €28,167.52 and then the problems started.
In the course of the verification process, the bank statements wanted, which was not a problem.
I said several times that in Germany you will only receive them at the end of the month and that I will forward them to the casino immediately.

Then the shock today.

My account and €28,000 were simply deactivated.
I'm devastated as I thought I finally found a reputable online casino.

Bitdreams Casino

Hey!

Sorry to hear you have had a negative experience with us.
In order to investigate could you please reach out to customer support and reference this review and we'll be able to then identify your account and rectify any issues.

Thanks
Bitdreams Support

fribo

Novice

• 1 year ago

Sadly the casino doesnt accept in the KYC process, if you blacken anything from your bank statement, even if its only your bank balance. Hence they have sensitive informations about you and about transactions you make with third parties. So make sure you are willing to give those information to them before you make a deposit or an account. When confronted, the Chat told me that they need to make sure, that the money wasnt transfered back to my account, which is an odd reason in my oppinion. Unfortunately I will not get my money from this site, because Im not willing to give them those informations, since I dont know why they want it and what they will do with it.

dubious KYC methods

Bitdreams Casino

Dear Fribo,
I am sorry to hear that you are dissatisfied with the service you have received here at Bitdreams.
We appreciate that you took the time to provide us with your feedback.
I am sorry to hear that your experience with our casino so far was not as you expected.
I hope the bellow explanation will dispel your doubts and you will change your feedback.

We would like to inform you that documents verification is our standard verification procedure accepted by account holders due to registration.
By registering the account, the customer is obliged to accept the Bitdreams Terms & Conditions and also to provide us with copies of the required documents if asked by the security department.
It is of paramount importance to us that gaming is comfortable and does not cause harm.
As Responsible Gambling Ambassadors, we do verification to check if the level of playing meets your financial situation.

Bitdreams reserves the right to request additional information and documentation from any user, if such evidence is required to fulfill other legal obligations.
Getting to know our customers also assists us in ensuring that we are fully compliant with all applicable laws and regulatory demands.

We can assure you that, as soon as the documents have been processed our relevant department inform the user immediately about the verification process status.

If your case has still pending status, please do not hesitate to contact us at support@bitdreams.com. We will be more than happy to support you!

Kind Regards,
Bitdreams Team

MARCUS101010

Advanced Novice

• 1 year ago

one of the best casinos I've ever played..verification confirmed 10 minutes after sending the documents and withdrawal arrived in my account, after only 1 hour after making the request!I recommend anyone to play there..there are few online casinos like this reliable..

Bitdreams Casino

Dear MARCUS101010,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Hermanstar

Unregistered user

• 1 year ago

Quite new to casino online.
Deposits were easy and many options, and love how many games to choose from!
Customer care does feel a bit robotic though:)

Love how easy it was to register and fund my account. Once I got my account verified, the withdrawal process was quite quick too

Bitdreams Casino

Dear Hermanstar,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

maroun2021

Adept

• 1 year ago

useless don't play here useless don't play here useless don't play here

worthless don't play here
värdelös spela inte här

worthless don't play here
värdelös spela inte här

Bitdreams Casino

Dear maroun2021,
We appreciate that you took the time to provide us with your feedback.

We are sorry to hear that your experience with our casino so far was not as you expected.
Should you wish to discuss your gaming experience with us in more detail then feel free to contact us either via the live chat service or simply send us an email via support@bitdreams.com.

We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for.

Best of luck in the future!
Bitdreams Team

kbbysyv44v

Visitor

• 1 year ago

played in this casino for a long time - and finally won a high four-digit amount.
Documents sent - verification was completed and confirmed within 10 minutes. Payout requested - 24 hours later in the chat (I have to use a translator tool for this, although German support is advertised here) asked when the payout will be processed - after all, the website advertises lightning-fast payouts - the answer: I should be patient, it goes in order. It will be processed in a few hours. 48 hours later two emails sent - these have not been answered until today. So back into the chat - took the translator tool - and asked when the payout would be processed. Answer: always in order - due to the large number of payments, I cannot be told when mine will be processed.
Save yourself the email writing - these will not be answered anyway. Stay away from this casino - more appearances than reality - should you still pay out, the paths will separate here ....
Pity …. I really thought they had potential...

I have now officially complained to the offered ADR and hope that this will do something.

quick verification process
schneller Verifizierungsprozess

Support - Chat in English only
Support - Chat nur auf Englisch
Emails are not answered
Emails werden nicht beantwortet
Withdrawals are not processed
Auszahlungen werden nicht bearbeitet

Bitdreams Casino

Dear kbbysyv44v,
Thank you for your honest review, your feedback is important to us and allows us to improve.
We are sorry to hear that your experience at our casino has not met your expectations.

Thank you for providing feedback on the verification process and for rating our customer support.
We sincerely apologize for any inconvenience caused by not receiving support in German. We try to ensure that customers always have such an opportunity, but due to a large number of German chats, this is not always possible.
We aim to process users' withdrawal requests within a few hours. Please note that payouts may be delayed on weekends.
We believe that after completing the verification process, your winnings will be approved and sent to you :)
Congratulations on your winnings!

We value your feedback and do our best to provide our players with the support and entertainment they are looking for.
We encourage you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will be happy to help you.

With best wishes,
Bitdreams team

edusanjuan

Novice

• 1 year ago

Rick is helpful , but the friday free spins sucks. i won 300 dollars and they cut my winnings to 75, cause their system says after I won and spoke to one of the representative that my maximum allowed winnings is 75 dollars, which is so unfair and unusual. i have lots of accounts online and if I won on the free games, whatever I won, i won, it just that i can not withdraw it right away because the bonus points still active, but from 300 to 75 , thats unfair and unusual, i will never play this website again and yes, ill copy paste this review and post it multiple times.. thanks and goo d riddance.

Bitdreams Casino

Dear eddusanjuan,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.
Your priceless feedback regarding the Friday offer will be forwarded to the appropriate department in order to improve your gaming journey. Unfortunately, at the moment, winnings from the free spins offer are with max win applied.
A max Win on a Bonus or Free Spins means that once you have completed your wagering requirements on the Bonus or Free Spin winnings, the max amount that will be converted to Cash is capped at the Max Win.
Once you completed the wagering requirements, all bonus balance above the max win was removed and you got the max win amount credited in cash.

We advise that before opting in for the particular offer you will check detailed terms and conditions if there is information about limited winnings.
We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for.
We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

Kind Regards,
Bitdreams Team

Glebli

Novice

• 2 years ago

Signed up, deposited and after a few hours of play, got a 1,500 x multi. Deposited €40 and paid out a total of €700. Verification worked within 10 minutes. From the slots everything is there what you could wish for. Design and handling 9/10. Was definitely very lucky but it is 100% possible to get something out of it in contrast to the other casinos.

Lots of slots
Viele Slots
Fast verification
Schnelle Verification

Bitdreams Casino

Dear Glebli,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Jordocro

Unregistered user

• 2 years ago

absoultly shocking takes nearly12 hours to tell me i am still in a que for a withdrawal i have never known anything liek it when it comes to BTC casinos BTC withdrawl is instant.?? with any other website i use and these are just beyond a joke now?

NONE there really bad
NONE there really bad
NONE there really bad
NONE there really bad

EVERYTHING

Bitdreams Casino

Dear Jordocro,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.

We do apologise for the long processing time with the withdrawal of your winnings. We are always doing our best to proceed with users' withdrawals as fast as possible. Please note that withdrawals over certain amounts may require longer processing times, and international financial regulations may require us to request proof of identification.

We recommend that you will send us an email and we will check internally how we can speed up this process for you.
Our friendly and knowledgeable support is always ready to help and provide you with information about the status of your transaction.

We do value your feedback and we are doing our best to provide the support and entertainment our players are looking for.
We kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

Kind Regards,
Bitdreams Team

Aviel75

Apprentice

• 2 years ago

Played two deposits of €100 each with a welcome bonus. I had never lost €200 so quickly, in any online casino like in Bitdreams, that's an absolute cheek. You have no chance of winning, you can only click down your credit and that with every slot! And the best thing is, of course, the chat support is not available, what a miracle. I advise everyone against this casino, rather go out with the family with the money, you get a lot more out of it. Was a lesson for me too

there is nothing
es gibt nichts

Bitdreams Casino

Dear Aviel75,
Thank you for your honest review, your feedback is important to us by which we can only improve.
We are sorry to hear that your experience with our casino so far was not as you expected.

Firstly, we would like to apologise that you did not have a chance to contact our friendly customer support on live chat. Due to the large numbers of chats that we have daily, there might be small delays in connecting with real support, but you can always send us your queries via e-mail.

We are really sorry to read that you haven't won anything lately.
With gambling there are always two possible outcomes: Either you are lucky or you're not.
We are really sorry to hear that you have been rather unlucky recently. You should never play just for the money but rather for entertainment purposes.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Ester_Svensson

Visitor

• 2 years ago

The casino offers a wide variety of games which I usually look for. I like the design of the website is user-friendly and inspired. Big up for the crypto deposit options! I will definitely come back to play more. 100% recommend!

user friendly design
big variety of games
multi currency casino
various payment methods accepted

Bitdreams Casino

Dear Ester_Svensson,
We would like to thank you very much for your feedback and hope you are doing well!

It is really great to hear that you are happy with our products and services. This is very important to us.
We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment and your feedback is valued.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Ashton7

Unregistered user

• 2 years ago

Found this casino when I was looking for casinos accepting cryptocurrencies. The space themed design of the casino is brilliant. I liked it a lot. There are a lot of different providers I've never heard of before, so it was fun to try something new. They surely need to improve the live chat. Pretty slow to connect with a chat support agent.

Bitdreams Casino

Dear Ashton7,

Thank you for taking the time to leave a sincere review!

It is really great to hear that you are happy with our products and services. This is very important to us.
We would like to apologise that you have had a negative experience to contact our friendly customer support on live chat. Due to the large numbers of chats that we have daily, there might be small delays in connecting with real support, but you can always send us your queries via e-mail.
We value your opinion by which we can only orient ourselves and keep improving.
We stand for providing cutting-edge customer support with a dedicated team of agents so are enthused to assist you in any regard.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

shakal24

Visitor

• 2 years ago

Fantastic casino for Bitcoin depositors :)
The best online Casino with great slots machines that just feels like you are at a physical casino. Their help chat function is very responsive and the officials make sure they deal with your query. They have by far the fastest payment system when you withdraw. Overall I give this Casino 10/10 ..there is nothing to fault them

FAST WITHDRAWALS
FRIENDLY SUPPORT

Bitdreams Casino

Dear shakal24,
We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

ElizabethRichardson

Visitor

• 2 years ago

Very good casino! Bitdreams is my new favorite casino, I found here many games and payment options, and nice design.

Definitely recommend it!

Lots of games
Payments methods and fast withdrawals
Customer support really fast
Nice design

Bitdreams Casino

Dear ElizabethRichardson,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Theissen

Visitor

• 2 years ago

Good and clear bonus structure, casino search functions works well and i can find all my favorite games at Bitdreams.
Important that i can deposit with my card or bank, and deposits are instant. Withdrawal process is easy and transfer was processed within short period of time.
i play here occasionally, and never had any issues with games, Live chat or payments.

Design is attractive
Payment Methods availability
Casino game selection
easy site navigation
bonus structure

none, i dont have any

Bitdreams Casino

Dear Theissen,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Aliampat

Unregistered user

• 2 years ago

Superb! I have been playing here for the past couple of months. I especially enjoyed the huge variety of games they have.

huge selection of casino games
large choice of payment methods
great customer service

Bitdreams Casino

Dear Aliampat,

We would like to thank you very much for your feedback and hope you are doing well!
Such feedback nourishes our day.😍
It is really great to hear that you are happy with our products and services.

The satisfaction of our customers is extremely important to us.
Our goal is your entertainment and your feedback is valued :)

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Ablefte

Unregistered user

• 2 years ago

Great Casino Experience! Really enjoyed playing here and following the galactic journey

Fast pay-outs
Loads of games
Accept Crypto

Bitdreams Casino

Dear Ablefte,

We would like to thank you for your positive feedback. It is great to hear that you are happy with our products and services - it is very important to us! 😍

We are doing our best to satisfy our customers, among others, with bonus offers and gameplay satisfaction. Our goal is your entertainment.

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Angi1990

Unregistered user

• 2 years ago

Absolutely bad casino! Lead fraudulent strategies with the welcome bonus! Means you get your 100 percent bonus immediately and the free spins are distributed in 5 days a 20 pieces, now comes the hack you must not delete the bonus from the 100 percent even if you already have the money has lost! With the money from the free spins that you get daily, you then have to create the wager from the 100 percent plus the wager from the free spins Absolutely impossible!!!!!!! I can only warn everyone here to deposit only one cent! Design is also an absolute disaster, full screen mode not possible on mobile!

Nothing positive
Gibt nix positives

Bad design
Schlechtes Design
Fraudulent lure offers
Betrügerische lockangebote
Bad support with mega long waiting times
Schlechter Support mit mega langen Wartezeiten
Don't ever play there if you read this you will only have problems
Spielt dort niemals wenn ihr das lest wird nur Probleme geben

Bitdreams Casino

Dear Angi1990,
We appreciate that you took the time to provide us with your feedback.
We are sorry to hear that your experience with our casino so far was not as you expected.

We do value our customers' feedback and we are doing our best to provide the support and entertainment our players are looking for.
We would like to inform you that we are a licensed provider and that all of our welcome bonus offer terms and conditions are transparently published to the users. By opting in for the offer user should read the terms and conditions of the promotion before is taking part in it.
Always player is deciding if will play with a bonus or without.
Furthermore, it is not possible to guarantee a profit in the casino.
All games of chance involve a risk, which the customer is of course aware of.

Your priceless tips about the bonus wagering requirements and service mobile version design will be forwarded to the appropriate department in order to improve your gaming journey.
Our goal is your entertainment and your feedback is valued :)

If you would like to share with us more feedback we kindly ask you to contact our friendly support via email (support@bitdreams.com) or live chat. We can assure you that we will assist you with pleasure.

We would like to take this opportunity and we wish you the best of luck with your future journey with us.

Kind Regards,
Bitdreams Team

Safety Index of Bitdreams Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bitdreams Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.1/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Bitdreams Casino and related casinos (18)

18All0Opened1Not solved8Solved9Rejected

Complaints directly about Bitdreams Casino

Player stopped responding

Disputed amount: A$900

Player's withdrawal requests keep getting rejected.

The player from Australia is facing repeated withdrawal rejections despite providing all necessary documentation. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead less

Submitted: 23 Aug 2023

Case closed

Disputed amount: 53,000 Ft

Player has an unspecified issue.

The player from Hungary is experiencing issues after he won in the casino. Both the player and the casino confirmed the case was resolved, so we closed it accordingly.

Submitted: 06 Jun 2023

Player stopped responding

Disputed amount: €2,021

Player's withdrawal has not been processed.

The player from Ireland is not able to withdraw his winnings due to a missed verification call. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 02 May 2023

Case closed

Disputed amount: €4,000

Player’s bonus winnings have been cancelled.

The player from Austria had had their promotional winnings voided due to irregular play. The casino, Bitdreams, had refunded the player's deposits but had initially refused to pay out the winnings. The player had contacted our complaints team, who then engaged with the casino. In response, Bitdreams had cited a specific rule about changing bet amounts as the reason for voiding the winnings. The complaints team had found this rule unusual and had advised the player to contact the casino's regulator. However, Bitdreams later reopened the player's account and processed a €1k withdrawal. The remaining winnings had been lost by the player. The case had been closed as resolved after Bitdreams' statement and the player's lack of further response.

Read moreRead less

Submitted: 23 Mar 2023

Unresolved Our verdict

Against fair gambling

Black points: 2664

Disputed amount: €5,000

Player's account has been blocked.

The player from Germany had his account blocked and bonus winnings withheld based on the accusation of irregular play while completing the bonus wagering. The player shared screenshots of the communication with the casino with us. The casino applied rules that we consider unfair. Unfortunately, we have not received more details from the casino, and it stopped responding. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the call for a reply.

Read moreRead less

Submitted: 11 Mar 2023

Player stopped responding

Disputed amount: €753

Player’s struggling to complete account verification.

The player from Germany is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 24 Feb 2023

Case closed

Disputed amount: €72

The player's unable to withdraw her money.

The player's unable to withdraw her money as she needs to wager his deposit. The complaint was resolved as the player received her winnings.

Submitted: 27 Jan 2023

Player stopped responding

Disputed amount: €999

Player’s winnings haven’t been received yet.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 09 Jan 2023

Player stopped responding

Disputed amount: €18,700

The player's account got blocked.

The player's account got blocked due ongoing verification. The complaint was rejected as the player stopped responding.

Submitted: 28 Dec 2022

Case closed

Disputed amount: €185

Player’s struggling to complete the account verification.

The player from Germany was experiencing difficulties withdrawing his winnings due to ongoing verification. He should have provided the casino with a document verifying the used payment method. It is not clear what happened in the background, but the player later confirmed he had already received his funds. The casino was not yet invited to the thread at that time. The complaint is resolved.

Read moreRead less

Submitted: 03 Dec 2022

Case closed

Disputed amount: A$200

The player's dissatisfied with the verification process.

The player's dissatisfied with the verification process as the casino requested multiple documents. The complaint was resolved as the player got verified successfully.

Submitted: 06 Oct 2022

Case closed

Disputed amount: €1,251

The player's refund is delayed.

The player's refund is delayed for over a week. The complaint was resolved as the player received his refund.

Submitted: 03 Aug 2022

Case closed

Disputed amount: R6,307

Player's withdrawal has been delayed.

The player from South Africa has been waiting for her withdrawal for a month. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Submitted: 12 Jul 2022

Player stopped responding

Disputed amount: €20

The player's deposit was not credited.

The player's deposit was not credited for yet unknown reason. The complaint was closed as the player stopped responding.

Submitted: 06 Jul 2022

Player stopped responding

Disputed amount: €21,000

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 29 May 2022

Player stopped responding

Disputed amount: Can$300

Player's free spin winnings have been capped.

The player from Canada is dissatisfied because his free spin winnings have been capped. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 20 May 2022

Player stopped responding

Disputed amount: €200

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

Read moreRead less

Submitted: 17 Apr 2022