Dear Peltsi41,

We’re sorry to hear about your experience. Please note that we were unable to verify your account because the requested transaction history was not provided. We asked for a non-modified PDF covering the period mentioned. Once your account is verified, you will be able to request withdrawals and have them processed promptly. If you wish to continue the verification process or have any further questions, you are welcome to contact us via chat or email.

Kind regards,
Winbay team

Dear Timo,

Thank you for your feedback and for sharing your experience! We sincerely regret that you had any problems with the bonuses and understand your disappointment when your expectations from the promotions were not met!

We respect your comments that the promo emails did not contain enough information about the bonus terms and possible restrictions. Our goal is to ensure that all offers and bonuses are transparent to our players, so we always try to include the main terms and conditions in our emails, but unfortunately, in this case, we may not have adequately covered important details that are relevant to your request.

Let me explain that, as a rule, all promotions have special conditions that may affect the possibility of receiving a bonus. For example, certain types of deposits or specific requirements may be specified in the promo rules themselves. However, we completely agree with you that such information should be clearly stated not only in the details on the website but also in the promo emails themselves. Your comment on this is very important to us, and we have already passed it on to the relevant department for review and improvement of communication.

We would also like to emphasize that our support team is always ready to provide a detailed explanation of any questions you may have regarding promotions and bonuses. Your comments will be taken into account to improve our future promotions and campaigns to avoid similar situations. We work hard to ensure that each of our players feels understood and supported, and your feedback will be an important step towards improving this process.

If you have any further questions or need any assistance, please do not hesitate to contact our support team via chat or email at [email protected]. We are always ready to answer all your questions and help you understand the situation.

Thank you for your patience and understanding!

Best wishes,
SpadesOueen, your royal manager

Dear peltsi41,

Thank you for your review. Could you please provide us with more details concerning your experience, and we would be glad to assist you with that?
You can contact our support directly or just leave your email in a reply. We'll do our best to satisfy your expectations.

Looking forward to hearing from you.

Sincerely yours,

Billy Billion Casino Customer Service