3 weeks ago
So everything worked fine in this casino, so this casino is really worth to play
- fast withdraw
- fast support
- i didint noticed anything negative
peltsi41's reviews
Casino Guru
We want players to understand gambling.
1 month ago
They send promo emails and when you deposit they came up some reason that you are not allowed to get this bonus and in that offer email is not mentioned in one word anything what is related to support person reasons he told why they dont give this bonus to you, very poor !!
Spades Queen Casino
3 weeks ago
Dear Timo,
Thank you for your feedback and for sharing your experience! We sincerely regret that you had any problems with the bonuses and understand your disappointment when your expectations from the promotions were not met!
We respect your comments that the promo emails did not contain enough information about the bonus terms and possible restrictions. Our goal is to ensure that all offers and bonuses are transparent to our players, so we always try to include the main terms and conditions in our emails, but unfortunately, in this case, we may not have adequately covered important details that are relevant to your request.
Let me explain that, as a rule, all promotions have special conditions that may affect the possibility of receiving a bonus. For example, certain types of deposits or specific requirements may be specified in the promo rules themselves. However, we completely agree with you that such information should be clearly stated not only in the details on the website but also in the promo emails themselves. Your comment on this is very important to us, and we have already passed it on to the relevant department for review and improvement of communication.
We would also like to emphasize that our support team is always ready to provide a detailed explanation of any questions you may have regarding promotions and bonuses. Your comments will be taken into account to improve our future promotions and campaigns to avoid similar situations. We work hard to ensure that each of our players feels understood and supported, and your feedback will be an important step towards improving this process.
If you have any further questions or need any assistance, please do not hesitate to contact our support team via chat or email at support@spadesqueen.com. We are always ready to answer all your questions and help you understand the situation.
Thank you for your patience and understanding!
Best wishes,
SpadesOueen, your royal manager
Thank you for your feedback and for sharing your experience! We sincerely regret that you had any problems with the bonuses and understand your disappointment when your expectations from the promotions were not met!
We respect your comments that the promo emails did not contain enough information about the bonus terms and possible restrictions. Our goal is to ensure that all offers and bonuses are transparent to our players, so we always try to include the main terms and conditions in our emails, but unfortunately, in this case, we may not have adequately covered important details that are relevant to your request.
Let me explain that, as a rule, all promotions have special conditions that may affect the possibility of receiving a bonus. For example, certain types of deposits or specific requirements may be specified in the promo rules themselves. However, we completely agree with you that such information should be clearly stated not only in the details on the website but also in the promo emails themselves. Your comment on this is very important to us, and we have already passed it on to the relevant department for review and improvement of communication.
We would also like to emphasize that our support team is always ready to provide a detailed explanation of any questions you may have regarding promotions and bonuses. Your comments will be taken into account to improve our future promotions and campaigns to avoid similar situations. We work hard to ensure that each of our players feels understood and supported, and your feedback will be an important step towards improving this process.
If you have any further questions or need any assistance, please do not hesitate to contact our support team via chat or email at support@spadesqueen.com. We are always ready to answer all your questions and help you understand the situation.
Thank you for your patience and understanding!
Best wishes,
SpadesOueen, your royal manager
4 months agoOriginalTranslation
Really bad problems getting the money into your account at home, I really don't recommend this casino, even though it's a fast casino, which means it doesn't require any documents to confirm the account, so the money just won't come to the account!
- deposits go in quickly
- do not pay profits
Automatic translation:
7 months ago
My deposit go through to them but iam not allowed to play in this casino cause i have closed my account in one of them sister casino long time ago and now it seems that they wont refound my 150 euro deposit at all!
- cannot give any cause couldnt play in this casino
- how deposit can go through if player is not allowed to play??
1 year ago
Casino have false information under Bonus rules,, there is not mentioned all countries that which are not allowed to get casino bonuses. Well that is "nice" way to get new players to make deposit, Pathetic casino i would say.
Billy Billion Casino
7 months ago
Dear peltsi41,
Thank you for your review. Could you please provide us with more details concerning your experience, and we would be glad to assist you with that?
You can contact our support directly or just leave your email in a reply. We'll do our best to satisfy your expectations.
Looking forward to hearing from you.
Sincerely yours,
Billy Billion Casino Customer Service
Thank you for your review. Could you please provide us with more details concerning your experience, and we would be glad to assist you with that?
You can contact our support directly or just leave your email in a reply. We'll do our best to satisfy your expectations.
Looking forward to hearing from you.
Sincerely yours,
Billy Billion Casino Customer Service
1 year ago
One of my Zimpler deposit failed and that deposit is waiting status in my casino account. Thus money has gone from my bank account and Zimpler told me that money has gone to Polestar casino. So i asked them that if they can make refound to me fot that failed deposit but they havent done anything yet, one week gone, So dont play here!
- there is many slot providers
5
2 years ago
This casino have worst bonus system, no one has this poor. I made deposit of 100 e and got 50 e bonus, when i cleared the bonus wagering i got that 50 euro in my real money balance so i lost my 100 euro deposit and 100 euro what i have won. So this casino is robbing you if you happens to use their deposit bonuses, so DONT use bonus here!!
2 years ago
This casino slot games crashed alot and chat isnt open. biggest problem is verification system.. it is invalid so thats mean you cannot make withdraw request cause your account couldnt verify!
