loki2023's reviews

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1 year agoOriginalTranslation
I submitted a withdrawal on a Saturday of 350 euros with the account validated and on Monday they started to roll up. I ended up canceling it and when I went to play, bets 0 4/0.5 I had strange game sessions where no matter how many slots I played, I always won very little. I lost that amount and even playing the free spins they offered, I received 0.03 euros! By the way I received 111 free spins because of the birthday and I won 1 euro. 😄 Due to customer support and game sessions, this is not a recommended place.
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Automatic translation:
1 year agoOriginalTranslation
Having done the account verification, and after being told that the withdrawals were made in 24 to 48 hours, after some small victories, a few tens of euros, I submitted the withdrawal and it was never processed, even after 48 hours, and with the my verified account. Talking to support only generates automatic responses, and my withdrawal request was always with the possibility of cancellation and never processed. It was frustrating to wait days and not be able to withdraw the amount. Sometimes I canceled it, I played and curious, whenever I did it was a raze in terms of spins, whatever supplier it was, which quickly disappeared. I think there are better options on the market than this one, and I think players should steer clear of this option.
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  • Delayed/non-existent withdrawals
  • Weak customer support
  • Game sessions without winnings of any kind after winnings, regardless of provider.
Automatic translation:
Casinozer
1 year ago
Dear Loki2023,

First of all, we’d like to thank you for your review. It is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go to step into the future.

Regarding your withdrawal request, on average it takes in between 1-2 working days for the responsible department to handle the withdrawal request, please be informed that the weekend days do not count towards this. After the withdrawal has been approved it depends on the payment method when the money will arrive. For some methods, this can take up to 5 working days.

After checking your account, we have noticed that your withdrawal requests have been cancelled by yourself.

Note that our customer support is available on the livechat from 10am till midnight everyday, and will always do its best to help you as much as it can. If you don’t have access to our livechat during the opening hours, you can still send us an email to support@casinozer.com. Your email will always get an answer within 24 hours.

Moreover, we are sorry to hear you have been unlucky at our casino. Please note that all our games come from reliable providers and are run on their servers. Therefor, the result cannot be affected by a third party. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.

Gaming is supposed to be a fun activity and you should never play above your means and only for fun. While it is possible to win you should never play any funds you are not comfortable with losing.

We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
Kind regards,
Casinozer Team
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