1 year agoOriginalTranslation
Too bad you have to give one star!
Yesterday (February 6th) I deposited some money, which was immediately (!) debited from my account, but allegedly never reached the casino. I then sent the transfer receipt to the casino, but even today (February 7th) there was no money in the account. In addition, the payment "disappeared" from the transaction history in the casino. The support only says that the finance department is still checking and that everything has been said about the case and that the chat will be closed. What cheek, what arrogance!!!
Yesterday (February 6th) I deposited some money, which was immediately (!) debited from my account, but allegedly never reached the casino. I then sent the transfer receipt to the casino, but even today (February 7th) there was no money in the account. In addition, the payment "disappeared" from the transaction history in the casino. The support only says that the finance department is still checking and that everything has been said about the case and that the chat will be closed. What cheek, what arrogance!!!
- Outrageous support
- Deposit disappears into nothing
- No money back, no money in the account
- Customer service underground
- Chat is simply ended "everything has been said about the case"!
Automatic translation:
Rolling Slots Casino
1 year ago
Dear Pappnase999
Thank you for sharing your experience with us.
Please note, since every casino use third parties payment methods, it is out of our hands to influence on this process.
Sometimes delays may cause, and we always contact payment systems to investigate the case.
Furthermore, we always train our customer support agents to bring the excellent experience to our valued clients. Your case highlighted us spots where we need to make improvements.
Since we have checked, deposit was credited to your account and was used by you.
We are truly sorry about this unpleasant experience, and hope that we can improve it in the future.
Thank you for sharing your experience with us.
Please note, since every casino use third parties payment methods, it is out of our hands to influence on this process.
Sometimes delays may cause, and we always contact payment systems to investigate the case.
Furthermore, we always train our customer support agents to bring the excellent experience to our valued clients. Your case highlighted us spots where we need to make improvements.
Since we have checked, deposit was credited to your account and was used by you.
We are truly sorry about this unpleasant experience, and hope that we can improve it in the future.
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