Just for new players who want to try luck in this casino. My situation. about week ago (today 13 09 ) i registred my account here. Made deposit about 300 usd. Then i pick slot and start my game. After few minutes it hit bonus game and get win x3000 with my bet. After all wager requimetns my bankroll was about 13000 usd. I tryed to withdraw my money. Now support say that my account is under some review. I can only smile or cry. Because everyone understand what this review means. So if you win a lot of money you can have same. Try if you want ;)

update, today(14 09 ) at 12 40 i receveied about 7000 withdraw.
I recevied all my winnings. and after i played a lot of casino i can say. This casino are 5 stars, but but not because I liked it, but because compared to how many scammers this casino at least displays. So i put 5 stars after i have two weeks expirience with about ten diffirent casinos

Account closed two days ago, without any reason. Money on account ~1200 eur. No email and live chat with me:
hi, two days are passed after account closed, and not any mail from your side
Chat started
Phoebe joined the chat
Phoebe
Hello! Welcome to Customer Support Service!

My name is Phoebe and I will be assisting you today.
May I have your username, please?
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IVANBEST
?
Phoebe
Due to a high volume of chats, it will take a bit longer than usual to process your request.
Meanwhile, we do our best to get back to you as quickly as possible.
Please, stay online and thank you for your understanding.
Once all of the requested documents have been received correctly, it can take up to 3 working days to review them. You will be notified by email once the process has been completed or if further information is needed.

Is there anything else I can help you with?

I have not received any new messages from you, so the chat has become inactive.
I will close the chat session for now, however if you require any further assistance, please contact us again, and we will be more than happy to assist you.
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i sent all docuemnts
may be you can check it and say that it is ok
please , write
what document i need to send
because i sent already to verify
but i do not received any email with request of any documents
Phoebe
Kindly note the support team does not have access to any financial information, or verification procedures.

As I have informed you, the finance department will contact you once there are updates.
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Please
give me list and email
where to sent
and what to sent
Phoebe
Kindly note you have already provided documents and as I have advised the finance department is reviewing them and you will receive updates once there are updates.
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ah okay
i sent docuemnts to kyc department
and they answered to me
Phoebe

As I have confirmed couple of minutes ago, the support team does not have access to any financial information, or verification process.

You will receive updated from them once there are updates.
Is there anything else I can help you with?
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i do not recevied any request from you side
about documents
Phoebe left the chat
Colin joined the chat
Colin pelase help me
Colin
Hello! Welcome to our Customer Support Service!
Due to a high volume of chats, it will take a bit longer than usual to process your request. Meanwhile, we do our best to get back to you as quickly as possible. Please, stay online, and thank you for your understanding.
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Phoebe leaved chat
without help
please say me, what i need to do, to unblock my account
Colin
Your account is closed until the verification, you will receive further steps required in near time.
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you locked my account two days ago
how to wait for your steps ?
Colin
Im not able provide anymore information, thank you


^^^^^^^^^^

So you can see, total ignore.