Pribet Casino - Player is unable to close his account.

Hi,

They refuse to close my account. I have told them that i have serious gambling problem and i want to close my account. I have told them this 23.11 via livechat and email. Then again 24.11 via email. No response and i can still login in to my account. I just want to have this account closed because of gambling problem.

Dear badluck, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

Hello Veronika,

i have just send you this email. Unfortunately i have deleted my first email with them. But i sent you my second request.

Unfortunately, I have not received any emails from you. Could you kindly double-check if you used the correct email address? It’s veronika.l@casino.guru. Additionally, could you confirm if the email was sent from the same email address you have listed on our website?

Thank you for your cooperation, and I look forward to resolving this with you.

Hei,

he sulkivat loppujen lopuksi tilini 30 päivän ajaksi. Lähetin heille asiasta huomautuksen ja en jaksa enää kuluttaa aikaani. Pribet on häveliäin sivu mitä olen ikinä nähnyt.

Thank you for your reply. I am sorry to hear that the casino has only suspended your account. However, to be able to continue with the investigation, I need the emails between you and the casino customer support regarding your account closure request. I have still not received any emails from you. My email address is veronika.f@casino.guru.

Dear badluck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.