The player from Austria has a pending withdrawal of €12,500. Even though his verification has been completed, his withdrawal request has been canceled due to a technical issue, and a new withdrawal request has exceeded the 48 hours promised by the live chat. The player stopped responding to our questions and comments, so we had to reject the complaint.
Pribet Casino - Player experiences delayed withdrawal.
Amount: €12,500
Pribet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
I am writing to you out of sheer desperation. I won €12,500 at the online casino Pribet.com (CURACAO EGaming license) and am trying desperately to pay it out.
On June 30th, 2023 I submitted my first withdrawal request in the amount of € 2,500. However, since documents were still missing, I sent them on. On 07/03/2023, I received an email from kyc@pribet.com that all documents have been accepted and that my player account is active and that withdrawals are possible from that point on.
However, on July 4th, 2023, the requested payment from June 30th, 2023 was canceled due to a technical defect.
On 04.07. another down payment question was asked. I was often told via live chat that it could take up to 48 hours.
When today (07/06/2023) the 48 hours have also passed, I was informed that another email had been sent to the responsible department, but they could not help me and I still have to be patient.
I also sent a complaint to the licenser.
I really hope for a positive outcome...
Automatic translation:
Public
Public
10 months ago
Dear Ch1990,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
9 months ago
Translation
Unfortunately, nothing was paid out on day 5 either. I have received countless letters. Sometimes it was the big prize, sometimes a lack of verification (although received by email), sometimes extremely cheeky phrases like "one often tends to forget that one has time in life" and then the chat was left. Unfortunately, I got angry today and gambled away the entire prize. Logically without a single win. I too will rate this casino badly and a complaint has been sent to Curacao EGaming. I have asked those responsible to at least transfer my deposited amount back, but since this casino is obviously a fraud, I do not expect an accommodating solution
Automatic translation:
Public
Public
9 months ago
Dear Ch1990,
I understand your frustration with the long waiting times. However, as I mentioned before, we usually recommend players wait up to two weeks for their withdrawals to be processed and paid out.
Since you've gambled away your winnings, I'm afraid we cannot assist you anymore.
Please let me know if there is anything else we can help you with, otherwise, this complaint will be rejected.
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