Prestige Spin Casino - Player has been accused of chargeback.

I deposited and payment was rejected 6-7 times, used other payment method then realised that the rejected amounts were deducted from my card. The amounts did not get added to my account balance for play and did not get put back on my card. When the bank queried the amounts they claimed the money back. The casino is saying I charged back at a loss to themselves but I have explained numerous times the money was rejected but still taken from my bank account. They have blocked my account though I’ve shown proof an explained. I still have a balance on account which has not been paid out to me though won fairly.

Dear Alison,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Please advise if your account has been fully verified in the past and if you’ve withdrawn any funds previously.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I have emailed you screenshots as requested. I have withdrawn a few times and account is verified,

My last two emails to Prestige Spin have not yet been answered, one was sent to customer services and the other to my account manager who has been calling me every week but seems to have now gone a bit quiet. If any further information required please let me know.

Thank you very much, Alison, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alison.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi, please close my complaint- this is just all too stressful and I’ve had enough. I will be leaving a review to warn people not to use their site as being treated like this when I’m not at fault is terrible. Thank you for your help.

Hello Alison.

I respect your decision, therefore I am closing the complaint. Stay safe.

Best regards, Jozef