PremiumBet Casino IN - Player's account has been closed after winning.

They were escaping from paying just because of winning big and they are saying that my account is closed due to high withdrawal, which is unethical and unacceptable. Please help me on this.

Dear Kiran32100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for your kind response, below are answers for your questions.

1. I won money in casino
2. Yes i passed verification and i deposited lots of money and withdrew lots of money.
3. No bonus at all.

i want to give one more clarification in this regard the actual website is https://www.pb77.co/casino

Thank you for your reply, Kiran32100. I changed the casino to the correct one.

Do I understand correctly that the casino hasn't provided any other explanation regarding the closed account? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina, thanks for your kind response.

they gave explanation and they told me that, my account is closed due to extreme withdrawals, which is completely unfair and illegal.

One of friend, his premiumbet id is: Rakesh69, who lost 5million in premiumbet india. There is no limit on company profits but if customer won, they are escaping like this.

i am attaching copy of conversation with premiumbet. Where they clearly mentioned that they are closing my account just for winning much.

Thank you very much, Kiran32100, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Kiran32100,

I'm Michal, and I have taken over your complaint. Upon reviewing your case, I noticed that you previously submitted a similar complaint regarding PremiumBet Casino, which was related to sports betting. As my colleague has informed you, we are unable to address complaints related to sports betting, as we lack the necessary expertise in that area. The closure of your account by the casino team may be linked to your activities in sports betting; however, we are unable to conduct an investigation into this matter. I will make an effort to contact the casino team for further information, but please be aware that our ability to assist may be very limited.

We would like to invite PremiumBet Casino IN to join the conversation.

Dear PremiumBet Casino IN,  

I would be grateful if you could provide some insight into the rationale for the closure of the player's account. Were there any specific concerns regarding the player's gameplay that contributed to this decision?  

If there are any confidential details pertaining to the account that cannot be shared publicly, I would appreciate it if you could send them to me directly at michal.k@casino.guru

See Michal.k , they intentionally escaping and but they don’t even bother about responding because their feeling is that as they are running offshore, so they cant be caught & can’t be traced. That’s why they are cheating people with freedom.

i also escalated this case with SBGOK foundation which is especially for this situations.

but i don’t know who will help me and save justice, hoping for best.

please do something, if you can,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.