Power Casino - Player’s struggling to complete the account verification.

Hello, I have a problem with verification so I can withdraw money. It tells me that verification is not possible. I do not understand why. Thank you in advance for helping to solve the problem.

Dear Eliška,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Have you contacted Casino Support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please explain the existence of two casino accounts with your personal data?

I did only one account the other was set up for me by someone else I don't know who and me the data was copied by someone who knows me pretty well otherwise I don't understand it because I only did one account

Because I lost the phone where I had an Ekanic Gmail account and someone used it for a week before I reported and blocked it. so I logically thought of another option is not possible

And at elii.denii@seznam.cz I did not use the registration bonus

Thank you very much, Eliška, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Eliška!

I will take care of your complaint from now on and I would also like to invite representatives of Power Casino into this complaint in order to help us resolve the issue.

Dear Eliška,

We have received an extensive supporting evidence from Power Casino's staff. The information which could be seen in the documents provided us with an insight that severe breach of terms and conditions about multiple accounts created by one person in the casino occurred. Multiple matches were discovered between the accounts which presented a very clear picture of the situation.

Unfortunately, with the given circumstances we are not able to support your case. Is there anything else that we can help you with?

Due to no further reply from the player and reasons mentioned above we are rejecting this complaint as 'unjustified'.