HomeComplaintsPower Casino - Casino website doesn’t load properly.

Power Casino - Casino website doesn’t load properly.

Amount: ??

Power Casino
Safety Index:Very low
Submitted: 01 Apr 2021 | Case closed : 19 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Czech Republic is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Pages are blocked

Automatic translation:
Public
Public
3 years ago

Dear Tomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Czech VPN (Virtual Private Network) and didn’t experience the same difficulties.

 

file


Since you have filed this complaint a few days ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

 

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Public
3 years ago

Dear Tomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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