The player from Czech Republic is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Tomas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Czech VPN (Virtual Private Network) and didn’t experience the same difficulties.
Since you have filed this complaint a few days ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela