HomeComplaintsPowbet Casino - Player's withdrawal seems delayed.

Powbet Casino - Player's withdrawal seems delayed.

Amount: €500

Powbet Casino
Safety Index:Very high
Submitted: 09 Mar 2023 | Case closed : 11 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece requested a withdrawal. It's still pending. We closed the complaint because the player stopped responding.

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1 year ago
Translation

good evening, I requested a withdrawal of 500 euros, 5 days have passed and customare support tells me that it is still pending and they do not know when it will be completed, the withdrawal request was made to the card and the deposit was made

Automatic translation:
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1 year ago

Dear steliosaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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1 year ago
Translation

Ok I'll wait. It has not been verified because I was told when I spoke with them that it is not needed

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1 year ago

I greatly appreciate your patience I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Saturday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. I'll await your reply from you in the meantime.

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1 year ago

Dear steliosaa,


Have you received your withdrawal yet? Please let us know if you still need any assistance with it.

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1 year ago
Translation

All OK .

Automatic translation:
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1 year ago

Dear steliosaa.

I am afraid I will need confirmation about the status of your withdrawal. From your last message, it wasn't clear.


Have you received your money?

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1 year ago

Dear steliosaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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