The player from Brazil had a pending withdrawal of 1482.49 BRL since 06/01/2024. Despite completing account verification, the payment was not processed, and the casino responded with a standard message advising to wait. The issue was resolved after over a month when the player confirmed receiving the payment. The complaint was then marked as resolved.
Powbet Casino - Player’s withdrawal has been delayed.
Amount: 1,482 R$
Powbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I have a withdrawal (1482.49BRL) from my account pending since 06/01/2024, the account verification has already been carried out and there is still no payment, when I contact them they report a standard message saying that everything is ok with my withdrawal and I just need wait.
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5 months ago
Dear gpardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Dear Tomas
1 - This is the first withdrawal
2 - I didn't use a bonus during this process, I only got a free bet 60 BRL
Thanks
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5 months ago
Have you made any deposits to the casino in the past?
Is your account verified?
Have you contacted casino support regarding the issue? What response have you received?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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5 months ago
Dear,
I received the payment correctly today, after more than 1 month of waiting, POWBET made the payment correctly.
Thank you for your support!
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5 months ago
Dear gpardo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
