Powbet Casino - Player's withdrawal efforts hindered by website accessibility issues.

This happened at the powbet casino...

I went to withdraw my earnings of 500 euros, and all of a sudden, I couldn't access their website due to their licensing issues. Up until then, I had never encountered any issues; whenever I lost, they let me in. But when I went to withdraw my money, suddenly, I could no longer access the site... Even more, I tried contacting support, but they never answer me. I want my money back, but it's not possible to log in to the site to withdraw it...

Dear Rieskraps,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powbet Casino.

I checked the casino website and the website seems to be accessible from Spain.

Could you please advise if you requested a withdrawal from the casino already? Have you completed the verification of your account? Did you withdraw successfully from the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, suddenly he stopped me and they rejected my deposit and I started trying to get in touch with support but they never ever answer and they tell me that I can't enter their casino... But also from any kind of laptop or bad or anything... .. It's like they blocked me from paying me...

I had never withdrawn before, in fact I withdrew and I still kept spending and playing because I knew that I had that withdrawal pending but it never left me and it never let me connect anymore...

What's more, look, I just tried to enter from your address that already changed to mine, which was only powbet and I put this Powbet1.com/es/?viewType=casino and I get this

Which means that they block on purpose because they know that I want to withdraw my money and I can't enter in any way, that is, it leaves you and not me.?.....

Very rare...

Thank you very much, Rieskraps, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Rieskraps!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you when you have an answer will you tell me?

The casino will hopefully give response in this thread within two weeks. If there will be no response given the complaint will be closed as unresolved, which will lower the casino safety index and push them towards participating in resolving complaints.

Ok let's hope they tell it because if it's not directly a scam....

Dear Customer, 

Thank you for reaching out to us. 

We kindly request you to use "Chrome" browser to access our website as it works efficiently on this platform. 

In case you still have difficulty in accessing our site then do let us know.

We appreciate your cooperation! 

Sincerely, 

Powbet

I have already used it and it does not work with any chrome or with any type of browser I have tried it with all... Those are lies and what about not answering e-mails as explained?

This is in case there were any doubts in the matter...

And don't say it's my connection because I've tried 20 different Wi-Fi and with data and it never works...

With data:

With Wi-Fi:

In fact, they tell me that they don't even have a license here in Spain... In other words, do you accept payments from Spain but they don't have a license?... Very strange...

Either they pay me my €500 that I earn or the €890 that I spend but they have to give it to me...

By the way, to continue demonstrating... Here he left this for you....

And that:

Dear CasinoGuru Team, 

Thank you for your opinion. 

We have checked the issue with the relevant department and we kindly advise the customer to use our mirror link for Spain i.e. Powbet100.com 

In case the issue persists, we kindly request the customer to provide us the screenshots or a screen recording of them accessing the website on our email: support@powbet.com 

We assure that we are dedicated to provide the solution as soon as possible. 

Thank you for your cooperation! 

Best regards, 

Powbet 

Ok let's see but if the page still doesn't go...

Nothing like I replied to the email, there is no solution, it does exactly the same... He left you the videos of both Wi-Fi and data...

Well here he doesn't leave videos but he left you the screenshot...

Rieskraps, have you also tried to clear cookies and use incognito mode? If yes, and it still does not work, please, communicate with the casino support as they have requested.

I've tried everything... And it doesn't work in any of the two ways from the computer or from anywhere... If it were everything it would be wonderful but no... It won't be any easier for them to withdraw everything in my account for the card that was set to the one they will charge me and the problem was over... It would be the easiest solution...

Rieskraps, please, try to contact the casino support via the mentioned e-mail.

Meanwhile I would like to ask Powbet Team, if it is possible to withdraw funds that player has in the accout without logging them in?

Yes, because if they don't let me log in, it's impossible... Hahaha we can do everything here for the record because they take a long time to answer by email...

All they have to do is... Deposit what I had, which was 500.42, into the account I paid with is not that difficult...

They already have everything by mail with videos and screenshots so let's see what solution they're going to give me... Because I don't know...

They still don't give solutions that if advertising they keep sending me knowing that it won't let me enter their page from any point....

Now say that if this shows that they have blocked me and I don't know how why I have even tried to enter from the United Kingdom, USA, etc., changing IP and everything, and it does not give me any solution, give me my money.... They do not even answer now already...

I have shown them that it is not going on a laptop or a mobile phone or a tablet or anything and after sending 18 emails proving it, they tell me that they are going to pass it on to the corresponding office to be patient after not paying me during the 15 days... That is to say that now they will pass me by and if I saw you I don't remember....

.... This is now we are going a little further and my after several e-mails with 1000 proven captures they put me this...

Come on, now the technical team won't even answer me...

Dear Pavel, 

We are in communication with the customer via email in order to sort out their technical issue in accessing the website. 

About your question of withdrawing the funds, we would like to inform that a verification of the account would be necessary in order to proceed with it. 

We hope this clarifies the things to you, thank you for your cooperation! 

Best Regards,

Powbet

Whenever you want, we can verify it. There is no problem. Give me an e-mail so that I can send you everything you need. I don't have any problem. DNI in front and behind, an invoice that shows that it is me and a photo of the card? I have it all... But I want my f*** money.... And stop making excuses... By the way, I was finding out a bit and I think that his way of acting is completely illegal because I spent like €800 on his casino and from €150 verification is also necessary... But of course while you spend nothing happens, you just ask for verification to withdraw and put people in difficulty...

Powbet team, is it possible to verify the account using just e-mail?

Dear Pavel, 

We have decided to pay out the customer's balance as per their request. 

In order to pay out the balance manually, we have requested the customer's bank details via email. 

The payout will be processed as soon as we receive the required details. 

In addition, we sincerely apologize for the inconvenience caused to the customer in accessing our website. 

Sincerely, 

Powbet

Thank you for your response and cooperation, Powbet Team!

Rieskraps, please, let us know when you will receive your funds!

As soon as they pay me and I have the income, I'll leave the comment here while I don't trust it... After 20 days of fighting... Let's see as soon as I receive if I receive this, he told you....

At the moment I have not even received the email replying to all the information... I am beginning to have some mistrust... I'll tell you.

I have just received the money in the form of an immediate transfer... So yes, I have received it. At last...

Dear Rieskraps,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team