The player from Germany had won a significant amount of money and had already withdrawn some winnings. Two more withdrawal requests of €500 each were pending. However, the player's account was suddenly closed by Powbet's administration. After reaching out to the player for additional information and extending the response time by 7 days, the player failed to respond. As a result, we had no choice but to reject the complaint due to lack of further information.
Powbet Casino - Player's account has been closed.
Amount: €1,000
Powbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Sensitive attachment
Sensitive attachment
12 months ago
Translation
Dear Casinoguru Team,
Last Saturday, on 11.11.2023, I created an account, initially lost a lot of money, then won big. Subsequently, I deposited a substantial amount. I placed sports bets and played in the casino. By Wednesday, 13.11, my account balance was still at €6000. €500 has already been paid out to my Sparkasse account, but two more transactions of €500 each are still outstanding (please, see attached images). My account was then unexpectedly closed by the administration on Wednesday afternoon, as stated by Powbet. I truly am at a loss and need assistance. I'd like to withdraw my money, after which Powbet is free to close my account.
Best regards,
Tobi
Automatic translation:
Public
Public
12 months ago
Dear Tobinator_9,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you received any explanation from the casino as to why your account has been closed? Is it a temporary or a permanent closure?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you received one withdrawal from the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
