Powbet Casino - Player’s account has been blocked.

Hello Casinoguru! For more than 2 months now Powbet has blocked my account without any explanation. They asked for documents and I provided them but they did not gave any answer. They don't answer to my emails and live support never helps me. There is more than 2 months now and I still can't get my money. My account balance is around 600 to 800 EUR.

Dear elvius,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. My account has been created about 3 months ago. I did not use any bonus. There was email from them asking for 2 documents and I followed instructions and provided documents. After that they are ignoring that I have sent documents. At the begining they answered to my emails very slow and now they don't answer to my emails at all. Live support never can help me.

Thank you very much, elvius, for your reply. One last thing please, could you advise which games you played (slots, live casino games, or sports betting)?

Sports betting

Thank you very much, elvius, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.